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Xfinity Rewards

Hi, I'm a new customer. My account is definitely eligible for Xfinity Rewards, but it's telling me otherwise when I try to activate. Xfinity Rewards was my main motivation for going with Xfinity, so I'm a little disappointed with this. Considering finding a different provider if this isn't resol

Question

 • Sign-In and Account Management

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0

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Official Solution

Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

 • X1

2.5K

19

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Ordered home install and guy said Comcast service guy would do outside service

I’m confused as it a new install and there is nothing to connect to in the home. I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. thanks for your time. 

Question

 • Customer Service

50

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XB8

I’ve been trying to get the XB8 cable modem I’ve ordered 2x.s and the second order I found out today was cancelled I don’t understand I’ve been a customer for a very long time and I would like to get that upgrade can anyone help me get one?

Question

 • Customer Service

45

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0

Accepted Solution

Closed

Ethernet Ports stopped working

After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working. Tried an unplug reset and an app reset/restart. The Wi-Fi continues to work, but the Ethernet just says no internet. the lights are flashing green but no thru traffic. Tried plugging

Question

 • Your Home Network

47

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0

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tree fell on comcast cable and is hanging low over driveway

a tree limb fell and now is pulling down the black comcast cable that runs between the telephone pole, hanging very low over driveway

Question

 • Customer Service

33

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0

Accepted Solution

i cannot access my email

I have not been able to access my email account for about a week now. We have been using our email daily for several years until last week when we lost access somehow.  I have tried everything I have read on the internet to fix it to no avail.  I spent well over an hour with a really nice

Question

 • Email

145

3

0

Accepted Solution

Closed

No sound all channels

Help. I have no sound on all channels. This morning. I've done a system refresh and a cable box reboot. Not sure what else to do

Question

 • X1

19

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0

Accepted Solution

Login not allowed?

Message: "you are logged in but we are not able to access your account. Would you like to try again?" I tried Uninstalling and reinstalling the app. I am signed into the correct ID. Please help.

Question

 • Sign-In and Account Management

39

2

Accepted Solution

Local IP Network question

@EG So I was browsing through my settings in admin tool, and there is something called Local IP network, under that it says IPV6 Address Assignment  and stateful is selected. I honestly do not know what it means but I remember in the old days, like few routers ago that setting was set to s

Question

 • Your Home Network

31

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0

Accepted Solution

Gift Card expired

Hi, my 75-dollar xfinity promotional gift card expired last month. I was wondering if I could get the expiration date extended. I looked at past threads and they said to use the chat function but sadly it looks like that was removed. Thanks

Question

 • Customer Service

31

2

0

Accepted Solution

Xb8

And like everyone else in here, I did ordered an XB8 2 weeks ago and I was told to go the nearest store to get it otherwise I’ll be charge a delivery fee, I went to the store and they told me that the XB8 is by delivery only! So here we go again, I did call back place the damned order and guess what

Question

 • Customer Service

178

3

Accepted Solution

Cannot sign into xfinity account. New customer.

Hi I just signed up and purchased an xfinity internet plan. I have not been able to sign in on the web, phone browser, or app. On my web browsers (chrome and safari) I get an error message that says "Hmm, the page didn't load correctly. Try refreshing the page, if the problem persists, try again lat

Question

 • Sign-In and Account Management

19

1

0

Accepted Solution

Closed

emails from ID.me not being received

I am trying to log in to a government website that uses ID.me. I am supposed to be receiving a confirmation email from them so I can continue to log in. The ID.me tech support rep says the emails have been sent, but they never show up in my inbox. The tech support rep says that it may be some kind o

Question

 • Customer Service

19

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0

Accepted Solution

Rewards prize help.

I won a parking pass and tickets to the 6/18 Red Sox game in Boston. The parking pass is only labeled IPSGR.  Which parking area is that?  I tried going through chat and the rep hasn't gotten back to me.

Question

 • Customer Service

39

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0

Accepted Solution

billing problems

Last week (6/15/22) I downgraded our service, got rid of tv and voice, returned the TV box, and upgraded our internet, through one of the reps on here. I was told that the changes to my bill would be reflected in 72 hours. They still have not been changed. I have confirmation from xfinity that my ne

Question

 • Billing

18

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Increase upload speed?

Hello, Currently our household has the Gigabyte internet plan which shows 1200 Mbps download and 35Mbps upload. What are options for increasing the upload speed?  With internet based calling and video conferencing, the 35Mbps just isn't cutting it anymore.   I glanced at the we

Question

 • Your Home Network

85

4

Accepted Solution

Promotional Debit Card Refund

So I issued a refund from Amazon to a debit card I got in the mail from xfinity, how long does this take to process and is it even possible, if not where does the money go?

Question

 • Billing

20

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Accepted Solution

Changing your plan is not easy as they say. There is no option to cancel TV service

I have an old plan that doesn't exist. $225 per month for internet and cable. Way too expensive. I want to cancel all TV service and TV boxes and DVR option and HD option. I want the same deal offered to new clients: 1200mbs internet service at the introductory price. That's it and you'll have my lo

Question

 • Customer Service

48

2

Accepted Solution

What are my options at my apartment which has a bulk contract?

I just moved into my new apartment which has a bulk contract with Xfinity. Can you tell me what upgrade options I have under the bulk contract for TV and internet? Thanks

Question

 • Customer Service

45

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