I was looking at changing from TV, Phone and Internet to just Internet. I just checked my statement and my current discount package expires on 11/2/2023.  I was wondering what my early termination fee would be if I changed my service now.  Thanks.

Hello, I am having daily Internet outages and have narrowed it down as far as I can, which is to the modem I purchased. Since rebooting, I have thousands of corrections on my downstream channels and several uncorrected (this has been only an hour since modem reboot). This issue has been happening

I'm moving in to my newly built house this month. When I'm typing in my address, Xfinity system said address not recognized. I know Xfinity offers service in this area as my neighbor mentioned. Can you help?

Hi, I have been experiencing a service outage for roughly 24 hours in my location. I've signed up for text alerts and have been tracking the estimated time for service restoration. However, these estimates are continually being pushed back further, without any additional information being provided.

Hello, I keep receiving texts/emails from Xfinity/Comcast to return equipment that I never had (cable box). When I opened my account, I performed a self-install for Internet and that's it. I never even had cable tv service. I used my own cable modem and router that I purchased from a big box store.

I just got and installed a new model CGM4981COM router from Xfinity. WiFi now does not work with some of my 2.4G devices.  The suggested solution is to have a separate network name for 2.4G channel, but neither the admin gateway nor the Xfinity app will let me do this.  There is a message

This is the second time I ran into this issue this year. Accessing the Netflix app through the X1 cable box shows a message about entering a third-party app, then returns to my cable broadcast channel instead of entering Netflix. I can access Netflix fine through the app installed in my smart TV. I

Modem shows online however, my network is not populating on any of my devices to join.

In January a Comcast agent offered me a better deal on my cable TV and internet service. I asked them repeatedly if the new deal would maintain my current TV service and they repeatedly assured me it would, so I agreed to the change.  Shortly after ending the support chat my cable TV service t

I just signed up for internet only service and ordered the self install kit, it has not yet arrived. I am switching from ATT DSL and do not know if Xfinity has ever been used at my home in the past. Because this is a self installation kit, I am concerned that Xfinity expects that there is already a

I woke up this morning, and every device in my home that connects wirelessly was disconnected and my home Wi-Fi network is no longer showing up in the available list of networks on any of my devices. I went through all of the basic troubleshooting that the Xfinity app told me to do and it still tell

This issue has been going on for some time now - each time I am told the same thing, refresh the box, reset the box, the signal is good, blah,blah,blah.  I have rewired all the coax cable and only have 1 3 way splitter on the line coming into the house.  It gets to the point that I can't

​​Hello,​​ ​​I'm recently experiencing a severe packet loss. Download speed is good, but gaming or voice chat is seriously compromised, or even impossible. Could it be caused by upstream channels lack of power?​​ ​​Few months ago I switched to Netgear modem CM1200, after Xfinity told me that m

I was issued a $400 Visa Gift Card when is signed up for Xfinity Mobile, but not only did it take months to arrive, it also said "Card number doesn't match our records" when I attempted to activate it 3 different times, over a couple weeks time. I tried resolving the issue with a live customer ag

Hello fellow Xfinity users, We moved into our new home in July. While we were moving in, we had our Xfinity internet installed and activated. An orange cable was laid in the yard, and we were told a technician would be out in 4-6 weeks to bury it. Well, fast forward almost eight months later, and

My remote is automatically tuning channels to HD. How can I turn that off?

I don't understand why you are unable to add a 2nd remote to the new 4K XG1v4-A box. My wife and I would like to share remote control on our TV. I don't understand this restriction. We have always been able to use 2 remotes.

My modem/router was recently upgraded by Xfinity to the xFi Gateway (the tall white modem with no lights on the front). I have a phone line through Xfinity Voice, and ever since the upgrade, when I place a phone call, I can hear my own voice echo back to me. I have tried 3 separate phones to ensu

I am moving out to a new state where Xfinity is not available. How do I know if I am on a contract and I need to pay early termination fee if I terminate my connection.

A week ago the Preview Pane started displaying my emails. I do anything to make this happen it just started one day. Most of the help I have found says to go to View and uncheck Preview but I do not have this option under View. How do I remove the display of the Preview Pane?