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existing customer promos

I need to trim my account. Current contract expires in a week. But all phone calls have been worthless. Why are new customer deals so much better?

Question

 • Customer Service

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DVR suddenly stopped working

We got the first week of FIFA games to record, then suddenly all of our series recordings got replaced with a stop sign and will not record. We tried resetting the Internet and cable box, and the series recording. We tried doing single recordings on the games and other random channels and can't

Question

 • X1

29

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unable to get several channels

Suddenly I can't get Flix, FXM, Sundance, the Grio; and those are just the ones I've found so far. When I try to get them in I get a message "You have no access to this channel." Then I'm directed to the channel directory, supposedly to find the ones I do have access to. There was no warning at all,

Question

 • Channels and Programming

74

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Accepted Solution

Xfinity stream in Roku not showing all live channels

The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this.

Question

 • Xfinity Stream App

3.4K

131

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How to get 4K tv box

Hello, I’m trying to switch my xg2v2 1080 p tv box to a 4k tv box  (xg1v4). I called the xifinity customer service twice, they told me 4k tv box is not available to ship and I need to go to local xfinity store to switch. However non of my local stores carry 4k box. Is there any other way I

Question

 • X1

25

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Accepted Solution

Missing channels

The only channels shown on both Xfinity Stream TV and my cell phone app are the ‘to go’ channels’. I’ve rebooted modem, reinstalled app, restarted fire stick but no success. Also wasted an hour last night waiting for a customer service callback but never received one! Please help!

Question

 • Xfinity Stream Website

17

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Xfinity stream on roku not showing all channels

not able to watch all channels on roku.

Question

 • Xfinity Stream App

277

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Unlimited data

I would like to have unlimited data to my plan

Question

 • Customer Service

33

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Channel line up not available on Roku

My Xfinity stream on my Roku device channel line up not listed. I have unplugged /deleted / reinstalled the app issue not fixed is there any resolution for this issue?

Question

 • Xfinity Stream Website

19

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Accepted Solution

Streaming out. Only shows 3 stations weather channel

In the middle of our Thanksgiving dinner festivities our streaming stopped. Only channels we can see are 3 weather channels HD and regular.  And standard weather one.   I rebooted the internet.  4 different tvs some Roku and 2 Samsungs all have same 3 channels. On laptop I see more s

Question

 • Xfinity Stream App

92

7

Accepted Solution

Xfinity Stream App

Channels are missing on iOS and Roku devices

Question

 • Xfinity Stream App

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tv channels not available 11-23-22

Very frustrated. No channels available since 5pm yesterday.  No re-start/re-fresh works.  I can see them on the channel guide. Seems like xfinity has an issue?  I will cancel my TV subscription if not fixed today.  I have gold status which really means nothing.  Too many op

Question

 • Channels and Programming

136

4

0

Accepted Solution

Live TV menu only shows TV Go Channels

Same issue as this thread https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-stream-only-showing-tv-go/62c61e6d72213058e5298873 Customer service was supposed to push an update and then I rebooted - but did not resolve. I am watching on Firestick on app - tried rebooting, re

Question

 • Xfinity Stream App

79

5

Accepted Solution

Aplus cell booster

I am camping. There are no hotspots here. I do have lte service. I bought a cell signal booster, but it say to register it with your cell carrier first. I called to do that, but couldn’t get to an agent. The voice computer thing wouldn’t let me through. Is a cell booster ok? I have both the interne

Question

 • Xfinity Mobile

124

3

0

Accepted Solution

My account only shows TV GO channels

Every device I sign into, it only shows TV GO channels. We have the 125+ package and this only popped up yesterday. It's easy to assume this in an account problem and not a device problem. If this can be resolved on your end, that would be great.

Question

 • Xfinity Stream Website

34

1

Accepted Solution

Scheduled Recordings

I had a lot of shows scheduled to record and also shows previously recorded that are not showing up any longer. I still had 65% left on my DVR.  What happened?

Question

 • X1

84

5

Accepted Solution

Change shipping address

I just signed up for xfinity and the equipment is being shipped to my new address before I move in, can I change my shipping address to my current one?

Question

 • Customer Service

173

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Accepted Solution

upgraded without my authorization

So I travel for work quite a bit. Recently realized my plan had been upgraded without my authorization. When I go online to my account to change my plan back I get quoted $130.55 per month plus a $20 discount for bundling services. The problem is, when I try to complete the change online, it looks l

Question

 • Billing

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Accepted Solution

Closed

2nd IP address runaround

I have been chatting with Xfinity about a 2nd IP address on my SB8200 I have been told by different agents: I can get a 2nd IP if I have a rental modem I already have a 2nd IP (and went on to supply me with my IPv6 address) Log into my Window computer and type ipconfig /renew to get a second one

Question

 • Your Home Network

74

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0

Accepted Solution

DVR not able to record anything.

Sometime last night I ran into the DVR will not record any shows programmed to record. Also under the section where Scheduled recordings are located, that completely disappeared and pops up with no recordings scheduled. DVR space is not full either. Just to clarify, I go to any random channel and se

Question

 • Channels and Programming

34

1

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