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ANSWERED: How to use Xfinity X1

​X1 Overview and User Guide​ ​ ​ Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens.Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experie

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

How To Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see more about updating your modem for instruc

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ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box

​Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.. Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control

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ANSWERED: Obtén tu menú X1 en español (How to get your X1 menu in Spanish)

Cambio del idioma del menú de X1 a través del menú de Configuración To get to Menu Language Settings: Presiona el botón xfinity en tu control remoto. Usa los botones de flecha hacia la derecha y flecha hacia la izquierda en tu control

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ANSWERED: How to Pay Your Bill Using Apple Pay?

How to Pay Your Bill Using Apple Pay You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, v

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ANSWERED: Troubleshooting Gigabit Internet Speeds

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​ ​It's a good time to replace your Ethernet cables; Cat6 preferred.​ ​If your speeds are good, concentrate on router/networ

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ANSWERED: Xfinity Stream Minimum Requirements

​​​ Xfinity Stream portal minimum system requirements Learn the minimum requirements for the computer hardware, OS, and web browser you'll need to use the Xfinity Stream portal successfully. Windows PC requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet th

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If for some reason t

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sig

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ANSWERED: How to simplify your Xfinity WiFi

​Xfinity xFi Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network – for the ultimate connected experience. Earlier generations of xFi Gateways are "dual-band," meaning that they broadcast two separate radio ban

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ANSWERED: Where to find the SEC Network or the SEC alternate channel(s) in your area?

Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream apps on LG, Samsung and Xumo Smart TVs.Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For infor

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ANSWERED: How to manage users and permissions on Xfinity accounts?

As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, adding or canceling Xfinity services and accessing Xfinity ap

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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email programs to access your Com

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

​​ Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gu

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ANSWERED: What are xFi Active Time Details and how does it work

Active Time Limit An Active Time Limit provides the ability to set time limits for people on your home network to help your family promote healthy internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi no

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ANSWERED: How to Self Install and Activate Your Internet Equipment

Find out how you can activate your Xfinity Internet and Voice services with an Xfinity Gateway or an approved owned (third-party) device. Activate with an Xfinity Gateway Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device.  Look for the QR

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Setting up the Xfinity TV Remote app Download the Xfinity TV Remote app from the iTunes App Store to your iPad, iPhone or iPod Touch. For Android, download from Google Play. Select the Xfinity TV Remote app on your device. Select Get Started. Sign in with your Xfinity ID and password. If you have a

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

​​​ How To Turn Xfinity WiFi Home Hotspot On or Off Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate fro

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