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ANSWERED: How to lower your Comcast bill?

Question   Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.      Answer   ***Created by our Community Users***   Regarding promotional discounted offers, Comcast offe

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ANSWERED: How to fix the Xfinity voicemail messages indicator always on

​ ​ ​Question​ ​ ​ ​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​1. Go Here:  ​​https://connect.xfinity.com/voice/settings/voicemai

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question Why is the OnDemand app will no longer be available to TiVo users?   Answer   Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still

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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream apps on LG, Samsung and Xumo Smart TVs.Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For informa

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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?

The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have di

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ANSWERED: How to filter the On Demand Menu on X1

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the right arrow or&nb

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway

​​​​We offer two ways to set up port forwarding if you rent an ​​Xfinity Gateway​​:​ ​ ​ ​xFi Users (xFi Gateway):​​ ​​Set Up Port Forwarding Using the Xfinity app.​ ​ ​ ​Non-xFi Xfinity Gateway User (Xfinity Gateway):​​ ​​Set Up Port Forwarding Using the Admin Tool.​ ​ ​ ​How Does Port

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

​​Your Xfinity Wireless Gateway broadcasts an additional “​​​​xfinitywifi​​​​” network signal, creating an extension of the Xfinity WiFi network right in your home.​​ ​​We designed this feature for you and this service is completely separate from your secure, private home WiFi network a

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ANSWERED: Finding Approved Xfinity Modems and Gateways

​Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform – and usage of a home-based Xfinity WiFi hotspot.Before making the decision to use your own equipment, find out what the Xfinity Wi

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ANSWERED: How to get iHeartRadio on Xfinity X1

The iHeartRadio app on X1 allows you to listen to music from your favorite artist radio or from more than 800 live radio stations over a range of genres, including Pop, Country, Hip-Hop, R&B, Alternative, Rock and more.To use the iHeartRadio app on X1, you'll need: A compatible X1 TV Box (RNG15

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ANSWERED: Where can I get a printable Xfinity channel lineup?

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​Where can I get a local printable Xfinity channel lineup?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​You can get a copy of your lineup online at ​​https://www.xfinity.com/learn/channel-lineup​​ or ​​ht

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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Block Unsolicited Robocalls Blo

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ANSWERED: Got an Xfinity orange cable in your yard?

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so c

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ANSWERED: What happened to FM radio stations on my Xfinity TV

Question Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels? Answer  We sincerely apologize for any inconvenience this

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

How To Add and Invite Users to Your Xfinity Subscriber Account If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online.Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please&

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience.General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless home

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ANSWERED: How to Self Install and Activate Your Internet Equipment

Ways To Activate Your Getting Started Kit Devices All Getting Started Kits include installation and activation information. You can find this in your Xfinity folder. Activate Your Equipment Using an App If you’re activating Xfinity xFi Pods or an Xfinity xFi Gateway (with the exception

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