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ANSWERED: How to filter the On Demand Menu on X1
In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the right arrow or&nb
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ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box
Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment. Access the Self Help Screen To access the Self Help screen: Press the Men
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ANSWERED: How to contact Comcast?
***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p
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ANSWERED: Xfinity Stream Minimum Requirements
Xfinity Stream Portal Minimum System Requirements Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements. Hardware 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor 128
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Mobile Apps
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ANSWERED: How to complete a Comcast account ownership change?
Ownership ChangeWe know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help.What To DoCont
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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have di
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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot
Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network a
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Internet
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ANSWERED: Can I buy my own DVR or cable box?
Question Can I buy my own DVR or cable box? Answer CableCARDs We support CableCARD-compatible retail devices, such as TiVo, SiliconDust (HD Homerun Prime), Ceton (InfiniTV), Samsung (Smart Media Player) and Hauppauge. What
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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program
Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page comes setup and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: We do not support the use of port 25 for sendin
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ANSWERED: How to Use a VPN with Your Xfinity Internet Service
Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit
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ANSWERED: Xfinity On Demand no longer available on TiVo devices
Question Why is the OnDemand app will no longer be available to TiVo users? Answer Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still
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ANSWERED: Port Forwarding Primer
***Created by our Community Users*** We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept. WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N
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ANSWERED: How to get help with your Xfinity Visa Card rebate
***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://www.xfinityrewardcenter.com/ Use your account number, it will show a time line that tells you how close you are to receiving your rebate. If f
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My Account
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ANSWERED: How to get help in the Xfinity My Account App?
The Xfinity My Account app now allows you to ask for help and receive specific solutions and self-help options available within the app.The Xfinity My Account app will examine your recent account history - including any service errors, outages, appointments and self-installations - and provide smart
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ANSWERED: Xfinity On Demand Error Codes and Troubleshooting Steps
When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t
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ANSWERED: How to improve your Xfinity Wifi
Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies. Run a Full Network Test If you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connecti
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ANSWERED: Got an Xfinity orange cable in your yard?
***Created by our Community Experts*** Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Tech
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ANSWERED: How to view and change your Xfinity Wifi network name and password?
Question How do I find my WiFi network and password? Answer Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi
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ANSWERED: How to get iHeartRadio on Xfinity X1
iHeartRadio is now available on your Xfinity X1 TV Box! The iHeartRadio app on X1 allows you to listen to music from your favorite artist radio or from more than 800 live radio stations over a range of genres, including Pop, Country, Hip-Hop, R&B, Alternative, Rock and more.To use the iHeartRad
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ANSWERED: Troubleshooting Gigabit Internet Speeds
***Created by our Community Experts*** 1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networ
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