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ANSWERED: What are the different roles in Xfinity My Account?
As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to the
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Internet
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ANSWERED: How to lower your Comcast bill?
Question Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers. Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offe
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My Account
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ANSWERED: How to fix the Xfinity voicemail messages indicator always on
Question Our voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please Answer ***Created by our Community*** 1. Go Here: https://connect.xfinity.com/voice/settings/voicemai
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Phone
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ANSWERED: What is Xfinty Flex and how does it work?
To get Xfinity Flex, go to xfinity.com/flex and select contact us. Search less and watch more with a better way to stream — Xfinity Flex. A voice-
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TV
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ANSWERED: What is Xfinity Mobile?
Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots. Here’s more of what you'll enjoy: Up to 10 lines included with your Xfinity Mobile account, unlimited talk and tex
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Phone
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ANSWERED: How to reset a frozen Xfinity Home touchscreen?
What You'll Need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by gently pulling it up. Remove the battery cover by gently pulling towards the bot
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Home Security & Control
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ANSWERED: What are xFi Active Time Details and how does it work
Active Time Details Active Time Details is an optional feature in the Xfinity app that offers a detailed view of how you and your kids are spending time online. Once enabled for a profile, online activity will be tracked and reported out by application and category. Supported Applications For
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Mobile Apps
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ANSWERED: Thermostat Scheduling Available in the XFINITY Home App
Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it.Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Thermostats, but you can l
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Mobile Apps
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ANSWERED: What is the Xfinity TV Remote App and how does it work?
Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. Setting up the Xfinity TV Remote App Download the Xfinity TV Remote app from the iTunes App Store to your iPad, iPhone or iPod Touch.
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Mobile Apps
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ANSWERED: How to Pay Your Bill Using Apple Pay?
You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.
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My Account
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ANSWERED: How to pair an Xfinity Camera from the Touchscreen
What You'll Need Xfinity Home The complete kit for the camera you want to install Access to your security router or gateway device Access to your touchscreen Your Master Keypad Code DifficultyMedium Pairing a Camera The Xfinity Home touchscreen provides guided steps to help you pair and inst
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Home Security & Control
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ANSWERED: How to Export/Import NSS Identity Safe Data
***Created by our Community Experts*** EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log
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Internet
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ANSWERED: How to view and change your Xfinity Wifi network name and password?
Question How do I find my WiFi network and password? Answer Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi
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Internet
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ANSWERED: How to clear your Internet browser history?
Question: How to clear your Internet browser history? Solution: ***Created by our Community Experts*** Firefox: Click ‘History’ from browser menu Click ‘Clear Recent Histor
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Internet
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ANSWERED: Update Your Xfinity Email POP Port Settings
To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup
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Internet
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ANSWERED: How to change your Comcast billing date
Question How do I change my Comcast billing date? Answer Are you an Xfinity Home, Xfinity Internet, Xfinity TV, and/or Xfinity Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At t
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My Account
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ANSWERED: Finding Approved Xfinity Modems and Gateways
Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform – and usage of a home-based Xfinity WiFi hotspot.Before making the decision to use your own equipment, find out what the Xfinity Wi
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Internet
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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?
Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with
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My Account
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ANSWERED: Troubleshooting Gigabit Internet Speeds
***Created by our Community Experts*** 1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networ
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Internet
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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway
We offer two ways to set up port forwarding if you rent an Xfinity Gateway: xFi Users (xFi Gateway): Set Up Port Forwarding Using the Xfinity app. Non-xFi Xfinity Gateway User (Xfinity Gateway): Set Up Port Forwarding Using the Admin Tool. How Does Port
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Internet