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Not Receiving ACP discount even though I qualify

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking m

Question

 • Billing

37

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0

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xr11 vs xr15

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in

Question

 • X1

552

10

Accepted Solution

X1 TV box guide unresponsive

We recently swapped out TV boxes with X1 4K boxes (AX014AN). The main box is unresponsive after powering on. The last channel is displayed, but the box will not respond to the remote button presses within a reasonable amount of time. If guide or info information appears, the time displayed is incorr

Question

 • X1

53

1

0

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Xfinity Visual Voicemail No Longer Available

I'm using a carrier locked Galaxy S22 on Xfinity Mobile. I've been with this service for several phone generations and have always had access to visual voicemail though the Xfinity app, as recently as earlier this week. Today I opened the app and got an error screen saying it is no longer compatible

Question

 • Xfinity Mobile

2K

4

0

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Server error

Email wont send or receive all day. This is the error I receive. Error! An error occurred inside the server which prevented it from fulfilling the request. Why?

Question

 • Email

172

4

Accepted Solution

Do XG1v4 boxes come with the right HDMI cable?

Do the XG1v4 cable boxes come with a proper 4K, 60 FPS HDMI cable? I'm asking because I couldn't find an answer here on the forum, and I'm interested in replacing the two X1 boxes here at home since they don't support 4K and are connected to 4K televisions.

Question

 • X1

92

3

0

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Outside line to close to lanai

The technician who connected our internet line put it to close to our existing structure and it needs to be moved- very hard time contacting a live person at Xfinity!!!

Question

 • Customer Service

39

3

0

Accepted Solution

Moving internet to new build house

I am having trouble getting xfinity to setup my gateway at my new address. It is a new build house and the address has been registered with the city and mail services but xfinity cannot find the address in their system. My neighbors in their new build have xfinity so I know it is available. I have a

Question

 • Customer Service

19

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0

Accepted Solution

Customer Service asked for my 2FA code to verify my account over the phone despite the text saying not to share with xfinity reps. Normal?

Is this normal behavior with xfinity customer service? The text message specifically says to not share with xfinity representatives.

Question

 • Customer Service

40

1

0

Accepted Solution

Internet price increases

Every time I turn around Comcast is raising the price. I figured I'd had enough and it was time to call and negotiate a lower price. First, trying to get a real person when calling is extremely hard. The phone menu runs you around in circles forever. I finally got someone and after they put me on

Question

 • Customer Service

151

4

0

Accepted Solution

Setup Xfinity Remote with Hisense U6HF Fire-TV

When setting up an Xfinity remote to control a Hisense U6HF Amazon Fire TV, select “Amazon Fire TV” as the brand of TV. That works. Selecting Hisense as the TV brand did not work properly (no volume control).

Question

 • X1

24

1

0

Accepted Solution

Spam call?

I got a call claiming to be Xfinity saying: Hi there. I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to available discount. Kindly call us back at [Edited: "Personal Information"] from 8 a.m. To 5 p.m. Pacific Standard Time. Thank

Question

 • Customer Service

3.8K

12

Accepted Solution

xfinity poor service coverage

why did u guys lie? I can not even use google map when I leave my house.

Question

 • Xfinity Mobile

70

2

Accepted Solution

Multiple issues with Xfinity app

I see a number of issues with the Xfinity app. - On the Connect tab, the status of all the TV boxes is "Status Unavailable" all the time. - Under the Device Details for a TV box, only the beginning of the Serial number and Ethernet MAC address are shown. It is not possible to view the entire seri

Question

 • Xfinity App

59

3

0

Accepted Solution

DELETING VOICE MESSAGES LIKE EMAILS

WHEN I DELETE VOICE MESSAGES - IS THERE A WAY TO MARK CERTAIN ONES TO BE DELETED, BUT KEEP THE OTHERS. ABOUT 90% OF MY MESSAGES CAN BE DELETED WITH NO PROBLEM. BUT SOME VOICE MESSAGES I WOULD LIKE TO KEEP A BIT LONGER. IF THERE ARE EXPLANATIONS AS TO WHAT ALL THE SYMBOLS DO ON THE VOICE MESSAGE PAGE

Question

 • Home Phone Features

18

1

0

Accepted Solution

HUGE Billing Error

Xfinity mobile charged $1,028.57 to my debit card on file without authorization. I’ve been trying for 5 straight days to get this charge reversed, including the NSF charges from my bank. I’ve talked to 6 different agents totaling 27 hours of time on the phone with 8 different responses. I can’t cont

Question

 • Xfinity Mobile

157

4

Accepted Solution

Weekend $1 movie

Can I use the weekend $1 reward for a movie on Paramount+?

Question

 • On Demand

452

3

0

Accepted Solution

rewind tv

I heard on the radio last night that rewind tv is coming to the Chicago area. Anyone else heard that

Question

 • Channels and Programming

90

2

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Error - Could not connect to SMTP server

​I am on a Mac, Ventura 13.2.1​ ​I bought a new phone and went to Xfinity store to change my plan. They said do it on the app, so I did but did not have my password, so I reset it there in the store. That is when all heck broke loose. I went home and all my email accounts were not able to connect

Question

 • Email

112

2

0

Accepted Solution

Xfi confirmation email not received.

Hello, I am currently on the 800mbps plan and have been attempting to add xfi complete. I submitted a request yesterday morning and never received a confirmation email. After waiting hours I submitted another request in hopes that email would go through, which it still has not. I did get a email ove

Question

 • Customer Service

23

1

0

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