Probably 4-5 times a day I am having to reset my router because my internet keeps dropping. Had a service tech come out but he said everything looks fine and to call back in if issues persist... after 3 days of trying to get someone on the phone, they tell me that they boosted my signal and it shoul

I have the "Connect More" plan with an advertised 300 down and 100 up. My router has a built in speed-test functionality that tests the speed at the modem (not at a wifi connected device) eliminating speed loss due to wifi connection issues. When I test my speed with that function I'm seeing actual

I had awful customer service today and would like to send an email to someone at xfinity. I saw another post showing how, but I do not have that chat option to direct message. I am extremely unhappy and looking to change service providers. It should not be this hard to communicate with someone. Is t

I've been waiting for weeks to get my military recognition reward. I've chatted with support at least 40 times in the last two weeks... I've called, texted,  messaged, and chatted and have gotten no where. I was finally told it takes "up to" 4 weeks yesterday in chat. Then I'm told I'll get it

I am unable to get ahold of anyone who can assist me with setting up a separate line of service at my home address. There is already one Xfinity gateway and service issued to this address and am going to set up another just for me entirely with my own modem and router as well. It IS POSSIBLE to have

I've registered for Streamsaver and activated the 3 streamers. I would like my family members to have access to the streamers as well on their devices.  Is there a way to do this?  When they try to do so, they see a msg saying the streamers are already activated. When they go to the Netfl

Receiving "Cannot connect to the server..." errors for secondary Comcast email accounts using Outlook. Logged in to primary email account on Xfinity site and secondary email accounts are not listed. How can these missing email accounts be accessed/recovered?

If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. Th

I believe the channels above 1000 are 4K?  Why won't my box auto tune to those channels instead of the 800/900 group of channels.  If I use the streaming app on THAT tv they automatically jump from (example) 811 to 1011.  They don't even show under my favorites even though they are s

Hello, There was a power outage in my neighborhood while I was traveling and when I returned home the XB7 gateway could not connect to the internet and was blinking yellow. I did the usual troubleshooting steps: Rebooted gateway Checked cable connection to the gateway Checked cables outside the

I saw this discussion and it fits my situation: https://forums.xfinity.com/conversations/channels-and-programming/tivo-cablecards-channels-i-am-paying-for-and-cannot-receive/63ed531e65f3ed11c94ecda4 I have a TiVo with a CableCard. The TiVo is active on the TiVo service, and I have the Ultimate TV pa

My email does not allow me to access my inbox. I keep logging into my xfinity account and get guided back to either the Discovery Hub or the "Using and managing Xfinity Email accounts" page. There is no way to access my email that I need for finances and other important information. Any help to actu

A doctor's office has tried to send me an email twice. They have my correct email address, but I'm not receiving their email. Another company tried to send an email and I never received it, either. Yes, I've checked junk mail and they definitely have the correct email address. I need their emails an

I’ve read through the information and understand that we in fact, do not have Paramount+ and only have the “ Paramount+ with Showtime” channel. It’s very confusing and misleading. The cable package is very expensive and we should have this app included.

Been troubleshooting some issues and found this board. I'm having similar issues as others with high spikes every 11 minutes or so. It's been occurring for the past two months and I just realized there's a pattern to it. Definitely an ISP or modem issue, not internal. I have a tech coming out to re

I recently started my internet service with Xfinity, but I was unaware of the student deal at the time. Therefore, I would like to have the student deal applied to my account. I do not want to cancel and restart my service; I simply want to verify my student status and have my pricing switched to th

phone has been fully paid off...xfinity has initiated the device unlock process a week ago but it's not going through....my device is still locked

I've been trying for many times over last month, still the same issue. I have my own modem. I had unlimited data before but after I changed my internet plan, it seemed I no longer had it. And virtual assistant didn't help!

I pressed star 77 by mistake. It says spam will be blocked. How do I get rid of it.

App said I was eligible for installments on my bill of only $200. Offer was I pay $50 in good faith and get the rest lowered to $12.97 over next 12 months. Paid the $50 and then didn't receive the installment plan. I have screen shots, I tried hitting support up and was met with it didn't go through