I cancelled on April 4th, was paid in full, and received a confirmation email. I continued to be billed since then, and tried every form of communication to try to get it resolved ("phone support not available", "trouble accessing account" via text, no options on the website except to pay). I went i

According to my monthly bills, my Peacok Premium "promotional" offer is set to expire on June 25, 2025. I also see that, according to this support page, as a Diamond Rewards member, I can get Peacock Premium at no cost. But how do I go about determining if I'm already getting it? I don't see any off

I just paid the latest bill (which should be $102 = $95 contractual rate including all fees and taxes + $7 storm ready monthly charge) at $108.49. This was after some of the mistakes were credited. I still need the $5.29 franchise fee credited. The $108.49 was $6.49 too high. Next month should be $1

Hello, there is a down communication line at 1300 Broad St. and I'm looking to have it removed. Any assistance is much appreciated.

Hi, I’m moving into a new construction home and my address does not show up in the service checker. Can you please initiate a new construction serviceability ticket? Can you contact me and help me submit the request please.​

Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks

I upgraded my router this past week, and upgraded by plan from 150mbs to 500mbs. Xfinity online shows me being on the 500mbps plan, but I am still receiving the old speeds.

I’m supposed to have a year free of Peacock Premium. I activated it in 06/24 not have lost access to all premium content

I currently have all 3 services - cable TV, Internet, and home phone. My TV service includes Streamsaver. Can I keep Streamsaver if I cancel my TV service?

Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan. Is there a way to verify my Xfinity account is linked to my Peacock account?

My old xfinity contract was expiring, and I worked with an online agent to get a new contract to start the day after my old one expired. I received a confirmation email that my new bill would be X amount per month. However when I log into my xfinity account online, the new bill is about $15 more tha

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue

The XB8's status page under under Gateway > Connection > XFINITY Network is missing upstream channel information. It was there until the device rebooted about 4 days ago. Looks like there was some kind of firmware update applied. Is this a bug with the firmware? The XB8 is configured in bridge mode.

On 6/30/25 my honeywell thermostat dropped its connection to my xFinity router. It has been functioning fine for nearly 2 years. I've restarted both the thermostat and router, and attempted reconnecting 4 times. Message is that the connection attempt has timed out. I called Honeywell support (Reside

I recently transferred a xfinity landline # to xfinity mobile. Mobile phone Samsung S9+ previously used on Xfinity Mobile with another number. Voice mail is not working. Message says phone number vm is currently unavailable and doesn't connect. Tried uninstalling/updating app, force stop, clear cach

I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name

Before I upgraded to an XB8-T router, my Brother HL4750 printer had no problem connecting to the wifi. However, after the upgrade, it no longer was able to connect. I got it solved and wanted to share the solution in case others run into similar problems. 1st problem: Device won't see new network du

Im have your service and have had them for awhile now but what im going through to get a relacement phone is absolutely a horrifying nightmare . I've spoken to 10 people Xfinity and 10 from Assurant no one can seem to help just pointing finger. i pay my bill on time both of them if this issue it not

I was on a 400/40 plan (And often got 475/43 in real use), and then after upgrading to the gigabit plan, my modem reprovisioned, and now my speedtest is 700/5. I understand I will not get the full gigabit down speed because my modem is a Motorola MB8600 (which comcast says can only reach speeds of a

I just got a text message stating that we have used over 75% of our data allotment with 5 days left in the month. Looking at my history, we have consistently used $400 to 500 GB of data. In May, that jumped to over 800 GB and this month is approaching 1 TB! We have had no changes in equipment or lif