Hello, Since activating my Gigabit Extra service at the beginning of last month, I've been experiencing abnormally high packet drop rates. packetlosstest.com consistently shows 25%-35% upstream packet loss but little downstream packet loss. This directly impacts real-time communication services li

I received an email stating that my download speed had been increased. I have performed speed tests in the past and it is usually around 928 Mbps, so I did it again and it's the same.  According to my plan, it should be up to 1300 Mbps.  I am on my desktop that connects to modem with ethe

We currently have the Superfast plan. Even though it has been good so far, we don't want to keep paying the amount we are currently paying since we don't need 800Mbps download speeds anymore. I noticed that the newer plans have a device limit, which would be a problem if we are considering downgradi

Last week, Xfinity was out (while we weren't home) to bury a cable they installed last November. In the process, they cut our Invisible Fence. Yesterday, Invisible Fence repaired the broken line, at a cost to me of $237. It seems Xfinity should be responsible for this. I can provide the Invisible Fe

Hi, A technician came out and installed and activated a new gateway, however, the new gateway does not show up in my Xinfity app - so I'm unable to adjust wifi settings, run tests, etc. How can I get my new (already activated gateway) to show up in the Xfinity app like my old one did? My app only

I currently have the Gigabit Extra 1300 Mbps plan but I know some of my neighbors are eligible for the Gigabit x2 2100 Mbps plan. I assume there must be some distribution equipment to upgrade before I can get this tier at my house, but I'm less than half a mile away, so hopefully it's coming soon. H

When I first moved in, there was no junction box between my house and the cable coming out of ground. These cables are connected, yet covered only with a thin rubber cover and completely exposed to elements. I thought it was normal only to realize that all my neighbors have a plastic box covering it

Is this even possible? Why is something as simple as canceling INTERNET service not possible on the INTERNET?

Hi, I am currently an Xfinity customer and looking to upgrade my home network. I am considering the NETGEAR Orbi CBK752, which includes the CBR750 modem/router combo. I reviewed Xfinity’s official list of compatible devices and noticed that the CBR750 modem is listed as supported. However, I couldn’

Hello,Hoping I can get help here because I'm incredibly frustrated and don't know what else to do. In October 2024 I sent in two devices for trade-in credit for the $1000 new iPhone promotion. Now 6 months later, I'm only receiving credit for one of the devices. I've now spoke with support agents on

As stated, long term- almost 20 year customer of Xfinity... Bill has gone up steadily for year upon year and current "deals" on the website that I can sign up for reduce my bill by $2.. hate to ditch Xfinity and go with other options but need some help with cutting some costs.

My plan in Dec 2024 was $55 for internet and TV. Pretty good.  However my term was expiring so since I couldn't call in I chatted.  Agent told me we have a promotion.  I can keep your plan at $55 and you get an iPad for one year.  "Really" I said?  It sounds too good to be

Hello Guys, I need help to add my spouse as the second billing name. Can someone guide me through this process?

About every 20 minutes my router turns of and then a few minutes later turns back on. Do I need a new xfinity router?  Tried to use xfinity assistant but kept going in circles, and if it checks router while it's working during those minutes, I guess things seem fine.  Is there a phone num

When I get a call on my landline I do not get the caller ID displayed on my TV screen, but if Xfinity sends a call to voicemail I get a voicemail notice on my screen. I have no other TV problems.

Why can't I sign into the Streamsavers which I just changed to last week? My Xumo box came in a couple of days ago and I set it up yesterday. Everything is fine except that I can't get into Peacock nor Apple TV. I've had Peacock for several years and so when I was asked to signin, it should have bee

I was chatting with an agent and they told me I would NOT be charged for a technician to come to my apartment to find my cable outlet. But my next bill has a $100 technician charge on there. I have a screenshot of the conversation between the agent and I, and she said the technician will come help m

have new promotion 10/10. Old expired today and now things went haywire. Lost many Saved recordings, Recently Deleted is 0, que is 99% which is rarely over 60% or so, so  usual scheduled recordings are NOT recorded because of Conflict. Tried live chat which is NOT "live" because chat is not un

Without any warning, my Xfinity internet plan increased in cost from $20 to $59 a month! I tried chatting with the Xfinity Assistant bot, but it just told me "Your user role doesn't have access to manage this account's billing preferences." I assume the cost went up because my initial one year prom

Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addi