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An entire year.....

Why, after an entire year of countless hours on hold with a customer service agent, do I STILL not have my gift card that I was promised? Xfinity I have been a customer for 17 years. I am about to lose my mind at hoe horrible and useless y'all are when there is a serious issue that needs to be resol

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Keep getting charged for an account I don't have...

I ported out a number mid month  and never got  half month refund promised plus getting charged again. Unable to chat.  When I call they say will take care of tht but nothing gets done

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Still haven't received equipment for Internet Essentials

This is my second time posting and I still have not received my package with the equipment I need for my internet plan. It was supposed to be delivered on May 3rd this year and it is now May 16th. I checked the tracking, and it has been stuck on delayed since May 2nd. There have been no updates from

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Xfinity is asking us to return equipment that we never recieved.

Hi, I reached out via Xfinity Assistant to resolve an issue where Xfinity keeps asking me to return equipment that we never received. We started our Xfinity service with our own modem and router and thus never required any equipment to begin with. The Xfinity Assistant agent promised to fix the issu

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Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a

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2K

51

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Frequent internet connection disruptions/drops

Over the last couple years I've had to call on support a multiple times. Every time has been the same issue, it starts with the internet dropping from time to time and then the frequency increases over time until its several times a day, every single day and a tech finally comes out. Each time the t

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33

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Can't find xfinity ID because address isn't recognized

Hi, I nee to retrieve my xfinity ID in order to log into my account. When I try to look up my xfinity ID, xfinity says that my address isn't recognized. When I put in my phone number, I get this error code: HTTP header is larger than 10240 bytes.

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Xfinity Email Webpage Stuck "Loading"

The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time

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601

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Caller ID not working

Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.

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133

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MB8611 drops connection at least 1-2 times per day

I have an MB8611, along with an Asus Mesh Network with three RT-AX88U Wireless Routers, scattered across the house. I work from home and have recently experienced connection drops at least 1-2 times per day. Pretty sure it's the modem, as the last time it happened I logged into the modem and saw t

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MeTv Cartoon Channel

On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?

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417

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I'm being charged for equipment I've never had

I'm being charged for equipment I've never had. I have an internet only account.  I had an online chat with a rep about 2 months ago who told me it shouldn't be on my account and would remove it and credit me for the extra cost.  Last month I wasn't charged, but my next bill includes the

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Multiple outages, but only eligible for two credits

Sorry Xfinity, an afternoon of work is worth more than $5 to me. But if you go down four times in a month, I don't need to hear that I'm not eligible for a bill credit! Update: the automated system doesn't work for more than two outages, but they will manually review it and give you a credit if you

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Internet Promotional Pricing

Hello, I would like to inquire about promotional pricing for my internet plan. When I look online signed out, and at an address similar to mine (the same effectively, since the other address would route to my home) I see that there's promotions, but when I try to look online there's no difference be

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Replacing the Xfinity modem with your own modem

I got tired of my Xfinity bill getting so expensive and called Xfinity Customer support to talk about it, and they suggested I can significantly reduce cost by eliminating all the equipment I was renting from Comcast. All I had to do was return the equipment and purchase my own modem and just use th

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6.6K

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I want to Cancel my TV SERVICE

I have tried several times to CANCEL MY TV SERVICE online at this Point I am about ready to END MY RELATIONSHIP WITH XFINITY COMPLETELY

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xFi modem equipment return

Long story short, I ended up with 2 xfinity Internet accounts - an old one and a new one mistakenly made (LONG story there). I was assured that the xFi modem would NOT be shipped for old account when contacting about new account and setting up contract. It was anyway. I set up new account xFi modem

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Damaged utility vault

I’m not sure exactly how to get this fixed, we have a damaged utility vault for Xfinity in front of our house. I attempted to submit a request previously, But since my Xfinity account is through my parents address, they sent the repair technician to their house instead of ours. There was no way for

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Escalation for Technical Support

We are a dual career family working from home and having a reliable internet connection is a must for my household to earn our income. I’ve been through incompetent customer support calls who run by the “restart your modem” script. They even put a ghost technician appointment on my account that keep

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20

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Official Solution

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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