Peacock

Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan.

Is there a way to verify my Xfinity account is linked to my Peacock account?

Responses

XfinityEmilyB

Official Employee

•

2.1K Messages

1 day ago

user_sszpzv Welcome to our community forum! Thank you for reaching out so we can help you activate your Peacock Premium offer. If you see the confirmation that your account is already active, but it asks you to sign up when you log in, that means you used a different Email address when you originally signed up for Peacock. Please visit Peacock's support center to determine the Email address that you used when you first activated your Peacock profile. Once we know the correct Email, we can move forward with linking your account.

0

U

user_sszpzv

Visitor

•

4 Messages

1 day ago

Hmm, I only have one other email address & that one was never used to sign up for Peacock. I also don’t recall going through the activation process for Peacock the way all the information online tells me to do. Would it be possible to reactivate it somehow? Start fresh?

1

0

XfinityEmilyB

Official Employee

•

2.1K Messages

user_sszpzv That's a great question, and Peacock Support will be able to help you locate the original Email address used to activate your profile. Once you have the information, you will be able to either cancel that and start a new one, or we can link the account to another Email address that works better for you. Are you able to reach out to Peacock Support here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

U

user_sszpzv

Visitor

•

4 Messages

1 day ago

I reached out to peacock, who told me to connect with xfinity. both were unable to help me. I am at a loss.

2

0

XfinityEmilyB

Official Employee

•

2.1K Messages

user_sszpzv I appreciate you giving that a try. I'd like to check the details of your account and see what I can do from my side of things. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

U

user_sszpzv

Visitor

•

4 Messages

Thank you! I went ahead & did that. Hopefully a solution can be found. Thank you for your help.

Like

Reply

1 day ago

0

Customer Service

user_sszpzv

Peacock

XfinityEmilyB

user_sszpzv

XfinityEmilyB

user_sszpzv

XfinityEmilyB

user_sszpzv

New to the Community?