Mobile Care Issue

Im have your service and have had them for awhile now but what im going through to get a relacement phone is absolutely a horrifying nightmare . I've spoken to 10 people Xfinity and 10 from Assurant no one can seem to help just pointing finger. i pay my bill on time both of them if this issue it not resovled im i be forced to cancel all services . This unacceptable and honestly any fees for replacement phone should be waived and account should recive some type of credit , I've been on the phone for over 10 hour talking to people about this issue and in-store for another 2 1\2 hour.    
I have a ticket # [Edited: "Personal Information"]