Visitor
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1 Message
Cancelled service and still being billed
I cancelled on April 4th, was paid in full, and received a confirmation email. I continued to be billed since then, and tried every form of communication to try to get it resolved ("phone support not available", "trouble accessing account" via text, no options on the website except to pay). I went into the store and talked to an employee, then he put me on a call with someone in billing via teleconference. After an hour I was offered a credit, but nowhere near the balance. I was given a phone number to call but it's for card services and I can't get a human on the line. What do I do now?
XfinityJon
Official Employee
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316 Messages
12 hours ago
Good afternoon user_nxsrfd. I can understand the concern, if you have cancelled service. I would be happy to assist further with this. I would need a little more information to review this further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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