Visitor
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2 Messages
Incorrect bill
My old xfinity contract was expiring, and I worked with an online agent to get a new contract to start the day after my old one expired. I received a confirmation email that my new bill would be X amount per month. However when I log into my xfinity account online, the new bill is about $15 more than what was confirmed. I have spoken to at least two online agents about this, and they both claim that a $15 credit has been applied to my account but they gave different timelines on when I would be able to see that reflected on my online account (one said it would be updated in 24 hours and the other said 2-3 hours, it sounded like they were just saying random numbers)--it's been days and I don't see any changes to my bill. What now?
XfinityMarshante
Official Employee
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208 Messages
18 hours ago
Hello @user_56379c, Thank you for taking the time out of your day to leave a post. I hope your weekend is going great. Sorry to hear about the billing issue you are having. Did you receive an email correspondence or text message stating that a credit had been applied to your account? Anytime a credit is applied to the account, it will reflect on the next month's statement if your current statement has already been generated. The email or text message notification confirms the credit and provides a link to your account for more details.
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