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unable to add unlimited

I want to be able to keep my own equipment and need to upgrade to unlimited data and the website keeps giving me "https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000"

Question

 • Customer Service

28

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0

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Closed

Flex box

I don't remember receiving a flex box but I'm interested in owning 1. Is it possible to purchase 1 at an Xfinity store?

Question

 • Customer Service

152

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Xfinty TV Outage?

An earthquake occurred early this morning (3:40 AM Pacific Time, Dec. 17) in my area (East Bay, San Francisco area). I was awake at the time, but wasn't watching TV. I then noticed that the lights were off on my cable box. I unplugged the unit, waited several minutes and plugged it back in. Still no

Question

 • X1

41

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0

Accepted Solution

Closed

Missing some EPIX HD Channels

Hello, I seem to be missing EPIX HD Drive-In and Hits channels on my X1 4K DVR. I’m not sure if it happened during the version update to 157.0.2 dated 12/01/22 1:10pm release time stamp or Xfinity has now removed these channels. Any ideas?

Question

 • Channels and Programming

75

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Accepted Solution

X1 box appears dead. Any special process to replace?

My X1 set top box, which I've had for a number of years now, seems to be dead. When we got up this morning it was making a pretty awful grind/buzz sound that makes me suspect that its internal hard drive has died, and it just sits with a `- -` status code on the screen forever. I tried power cycling

Question

 • X1

76

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Gateway

Can I move my Gateway upstairs without having a tech come out?

Question

 • Your Home Network

78

2

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Never called back

A couple months ago you guys sent me a text about a better package that would cut my bill close to in half but after being on the phone for 35 min I was informed I would have to pay upfront for 6 months or something anywayn I couldn’t do that ghezzz I can barely pay the 150.00 for the smalles

Question

 • Billing

62

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charged 2x for nba league pass

I purchased NBA League Pass through Xfinity in October and paid the $99.99 fee for the full season on my November bill. In November, I had a problem with my cable and customer support told me to repurchase it, but they said I wouldn't be charged the $99.99 again.  Well, I just go my most recen

Question

 • Billing

34

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0

Accepted Solution

Move Exterior box and underground cables for pool install in backyard

We have attempted to go through customer service with no luck or success. Our pool excavation starts soon, so we need to get this moved along so thanks in advance for any and all help. Regards, Michael and Julia

Question

 • Customer Service

21

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Xfinity Visa Card Already Expired??

Last quarter of 2021 we signed up for Xfinity service under a promotion that promised a $100 visa card if we kept the service for so many months. We satisfied the requirements but never received the card. Mid-2022 (this year) we moved to an area outside of the Comcast/Xfinity service area and had to

Question

 • Customer Service

30

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Accepted Solution

Mobile Discount Removed Prematurely

Hello Xfinity Forums, Last month, my September 2022 bill included a Xfinity Mobile Discount for -$20.00, which in the monthly statement has written underneath it, "The end date of your promotion is Nov 29, 2023".A few days ago I changed my plan from Internet: Connect More to the same Internet: Co

Question

 • Billing

68

4

0

Accepted Solution

Closed

Where are the humans?

Why is it that you all can still bill us, take our money, disconnect our services, but we CANNOT TALK to a REAL PERSON!!??? How [Edited: "Language"] does that work exactly?? You have people there to ensure you all get your money but no one there for customers to SPEAK to when they NEED to?? HORRIBLE

Question

 • Customer Service

147

4

Accepted Solution

Severe Internet problems.

My Internet goes down anywhere from 15 to 20 times a day ,most times just for a few minutes but sometimes as much as a 1/2 hour It's so frustrating that I want to cancel service but nothing else is in the area. I've had 3 different techs come out to solve the problem. we've changed all the wiring to

Question

 • Your Home Network

38

1

0

Accepted Solution

Technician can't install the line for my internet service

The technician just knocked at my door and informed me that he won't be able to install the kine in my yard due to equipment being broken down.. what should I do.  I have been waiting for internet service since October and it is mid December. Please help.

Question

 • Customer Service

41

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Accepted Solution

I am no longer receiving TV Land

As of this morning, I was having several issues including guide error messages and TV Land no longer available. Guide message was basically saying not available. No other error code. I did a system reset. Thoughts?

Question

 • Channels and Programming

365

6

Accepted Solution

Streaming to 3 TV’s - how to eliminate the boxes

I presently have the DVR box on our main Samsung TV. I have two additional TVs and use boxes on them. The main TV is a smart TV but the Streaming App will not work on it. The other 2 are older TV’s so no App there either. Can I use Roku on both of the older TV’s and stream from the main TV that h

Question

 • Xfinity Stream Website

77

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Accepted Solution

What if I don't upgrade CM1000?

I received an email: "Reminder: Your internet equipment needs an upgrade" I'm using a Netgear CM1000 (that I own). I get 940Mbps, and my plan offers 1000Mbps. Good enough. If I don't pay ~$200 to buy a new modem, will it stop working? or will I just miss out on +60Mbps?

Question

 • Customer Service

86

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Accepted Solution

How do I complain about a chat session?

I had a deceptive and unacceptable chat session with a customer representative online. I asked to chat to have my bill corrected. The Xfinity representative kept trying to talk me into more expensive services, misrepresented the additional cost of those services, sent me a contract to sign for mo

Question

 • Billing

53

3

0

Accepted Solution

Closed

Slow WiFi Speeds after upgrade

I recently upgraded from Superfast to Gigabit Extra. The speed test I ran prior to upgrade yielded 628/14.2. About 45 minutes after upgrade and two gateway restarts later, a speed test yielded 28.6/3.52. I didn’t necessarily expect to immediately receive faster speeds, but why is my speed a fraction

Question

 • Your Home Network

74

2

0

Accepted Solution

It looks like your plan doesn't include any channels message error TVAPP-00500

Xfinity stream app suddenly stopped working on my Roku and Firestick for live channels. I have restarted modem twice. I have restarted Roku twice. I have restarted Firestick twice. I have uninstalled and reinstalled Xfinity stream app more than twice. Same message.

Question

 • Xfinity Stream App

103

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