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ANSWERED: What is the Xfinity Authenticator App?

Comcast offers Multi-Factor Authentication using the Xfinity Authenticator app to provide extra layers of security for logging in and accessing most of your Xfinity services. The Xfinity Authenticator app is available in English or Spanish for download on Apple and Android (phones only).Xfinity Auth

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 • Mobile Apps

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

This article provides details on how to troubleshoot home WiFi issues with Xfinity xFi.For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi

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 • Internet

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfinit

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 • Internet

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

What is a CableCARD? Device manufacturers, such as TiVo and Ceton, manufacture devices for retail that can use a CableCARD to access Xfinity TV service. If you purchased a CableCARD-compatible cable TV Box from a reseller, it can also be used to access Xfinity TV services (see customer-owned TV Box

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 • TV

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity xFi App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent anXfinity xFi Gateway! Notes: The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app. ForWiFi Ready Apartments withpre-installed xFi Fiber Gateways, Xfinity app a

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 • Internet

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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before Pairing Your Xfinity Camera Identify your camera. Pairing instructions depend on the camera model and your Xfinity

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 • Mobile Apps

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer   At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you're currently serving in the military or if you're a veteran: a one-time $25 Xfinity

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 • My Account

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ANSWERED: What is the Xfinity Stream App on Xfinity TV Partner Devices?

Activate the Xfinity Stream App on LG and Samsung Smart TVs Learn how to activate the Xfinity Stream apps on LG and Samsung Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on LG and Samsung Smart TVs. For information on the Xfinity

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 • TV

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ANSWERED: NPR One on Xfinity X1

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus.Log In to NPR One on X1 When you fi

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 • TV

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ANSWERED: Indian Premier League and ICC Cricket World Cup on Xfinity

Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1. VIVO IPL live on Willow HD Wondering

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 • TV

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

***Created by our Community Experts***  If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after following these

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 • Internet

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for straight text ONLY.&n

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 • Phone

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online.Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.Link AccountsLINK YOUR XFINITY ID TO AN ACCOUNTYou can link your Xfi

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 • My Account

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availa

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 • Internet

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?   Answer:   Xfinity makes it easy to put your services on hold Stay Connected to your seasonal home while you

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 • My Account

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

Question:  How do I turn on/off closed captioning?   Answer Which TV Boxes Support Closed Captioning? Below is a list of TV Boxes that have the option to enable or disable Closed Captioning via Settings in the Xfinity On-Screen Guide. TV Boxes The on-screen menu will enable

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 • TV

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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?   Answer   Xfinity Home Phone With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.Save on your wireless plan when y

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 • Phone

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ANSWERED: Xfinity X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR. 

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 • TV

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ANSWERED: What does the flashing light on my Xfinity X1 box mean?

Question The light on my X1 box keeps flashing. What does this mean?   Answer   Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models.Note: Only RNG150 and X

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 • TV

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ANSWERED: Xfinity Internet Data Usage Guide

***Created by our Community Experts***  You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/   This guide is meant to help you understand some basics about data usage.    The Comcast usage meter

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 • My Account

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