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ANSWERED: How to complete a Comcast account ownership change

We know that there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help. What to Do Post your

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 • My Account

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ANSWERED: Finding Approved Xfinity Modems and Gateways

Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi, our WiFi management platform, and usage of a home-based Xfinity WiFi hotspot. Prior to making a decision to use your own equipment, review all that the Xfinity Wireless

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 • Internet

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ANSWERED: Xfinity On Demand Error Codes and Troubleshooting Steps

When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused.Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take

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 • TV

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. Setting up the Xfinity TV Remote App Download the Xfinity TV Remote app from the iTunes App Store to your iPad,

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 • Mobile Apps

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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service

No dial tone on your phone? Here is what you can do to fix it.     Try This First No Dial Tone? Make sure all phones are on the hook and that cordless phone batteries are charged. Try to plug a working corded phone into different jacks to find o

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 • Phone

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ANSWERED: How to use Apple Pay on xfinity.com?

Customers can now pay their bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet. To learn about device compatibility and how to set up and use Apple Pay, visit http://www.app

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 • My Account

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ANSWERED: Port Forwarding Primer

***Created by our Community Users***   We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED

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 • Internet

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &

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 • Internet

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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. Would you like a preview? The   Xfinity Home app demo  can be viewed from your phone or computer. What You'll Need

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 • Mobile Apps

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question   I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, we have started to notify impacted customers.   On June 25, Comcast and TiVo will remove the ability for customers to access Xfini

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 • TV

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ANSWERED: Xfinity Internet Data Usage Guide

***Created by our Community Experts***  You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/   This guide is meant to help you understand some basics about data usage.    The Comcast

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 • My Account

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ANSWERED: What is Xfinty Flex and how does it work

Xfinity Flex brings you what you love, all in one place - your TV! And now, you’re eligible for Flex if you have Xfinity Internet, even if you don’t have Xfinity TV service.With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access premium subscripti

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 • TV

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ANSWERED: What is the Xfinity My Account App and how to get it?

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Xfinity My Account App for Apple and Android Minimum System Requirements

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 • My Account

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ANSWERED: What is Video Description and how do I turn it on/off?

Question:   What is Video Description and how do I turn it on/off?     Answer:      The talking guide for Xfinity X1 is a Voice Guidance feature that allows customers with visual disabilities the freedom to independently explore thousands of TV shows and movi

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 • TV

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

Question   How do I forward my email message to a text message on my XFINITY Mobile phone?   Answer ***Created by our Community***   There are two ways to text an email to Xfinity phones besides plain old phone number texting.   using: "[phone number]@vtext.com" works for straight text ONLY.  Also

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 • Phone

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink, or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account.Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Linking Accounts If the personal email address or mobile number y

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 • My Account

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Comcast is collaborating with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs and other Partner Devices. The Xfinity Stream app delivers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without the need to

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 • TV

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

How to Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update - on us! If you own your equipment, please see more about updating your modem  

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 • My Account

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ANSWERED: Where can I get a printable Xfinity channel lineup?

Question   Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at https://www.xfinity.com/learn/channel-lineup or https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A l

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 • TV

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ANSWERED: How to change your Comcast billing date

Question How do I change my Comcast billing date?     Answer     If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Billing board, found here: https://forums

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 • My Account

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