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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

Question:  How do I turn on/off closed captioning?   Answer Which TV Boxes Support Closed Captioning? Below is a list of TV Boxes that have the option to enable or disable Closed Captioning via Settings in the Xfinity On-Screen Guide. TV Boxes The on-screen menu will enab

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 • TV

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ANSWERED: How to get multiple IPv4 addresses for your modem

Question: How do I get a second IP address for my modem?   Answer:    ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of publ

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 • Internet

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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

Question What are Xfinity Wifi Hotspots and how to connect to them?   Answer   Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligib

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 • Internet

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity xFi App

Note: The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.To find out the type of Gateway you have, check the make and model information on the bottom of your device. You can also log in to My Account to view the make and mode

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 • Internet

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ANSWERED: Xfinity X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes.Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR. XG1 Dev

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 • TV

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

What is a CableCARD? Device manufacturers, such as TiVo and Ceton, manufacture devices for retail that can use a CableCARD to access Xfinity TV service. If you purchased a CableCARD-compatible cable TV Box from a reseller, it can also be used to access Xfinity TV services (see customer-owned TV Box

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 • TV

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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?

What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Current HDTV offers 1,920 pixels (tiny dots that make up the picture) across the width of the screen — the more pixels, the sharper the image. With 4K technology, the number of pixels acro

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 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

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 • My Account

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Activate the Xfinity Stream Beta App on Roku Learn how to activate the Xfinity Stream Beta app on your Roku.Please note, you can’t use the Xfinity Stream Beta App on Roku prior to installation of your Xfinity Internet and Xfinity TV Services.Once your Xfinity Internet and TV services are act

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 • TV

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

Question How do I forward my email message to a text message on my XFINITY Mobile phone?   Answer ***Created by our Community***   There are two ways to text an email to Xfinity phones besides plain old phone number texting.   using: "[phone number]@vtext.com" works for straight t

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 • Phone

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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR

If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article explains the differences between these TV Boxes, including the XG1, XG2, XG3, XG4, RNG150N, XiD and other X1 equipment. DVR vs. Non-DVR TV Boxes There are a few key diff

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 • TV

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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?   Answer   Xfinity Home Phone With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet. Save on your wireless plan when

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 • Phone

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Xfinity Watchathon 2021

Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more!   Xfinity customers can watch thousands of episodes and hundreds of movies on d

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 • Channels and Programming

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfinit

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 • Internet

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ANSWERED: What is Video Description and how do I turn it on/off?

Question:   What is Video Description and how do I turn it on/off?     Answer:    Audio description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. Audio description makes television programs, feature

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 • TV

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink, or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Linking Accounts LINKING YOUR XFINITY ID TO AN ACCOUNT Yo

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 • My Account

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ANSWERED: What is Movies Anywhere and how does it work with Comcast?

Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, Verizon Fios, DirecTV and Xfinity.With Xfinity, you can purchase content from Xfinity TV Boxes a

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 • TV

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ANSWERED: How to fix the "One moment please with ref code s0a00" error?

Question I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean? Answer ***Created by our Community***   If you have the S0A00 error message it means your TV Box has not yet been activated

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 • TV

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ANSWERED: How to get Hulu on Xfinity X1 and Xfinity Flex

The Hulu app is available to all Xfinity Flex and eligible Xfinity X1 customers!Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios.Hulu gives you access to shows from ABC, NBC, FOX, A&E and many mor

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 • TV

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

X1 Wireless TV Boxes (Xi5 and Xi6) allow you to watch live TV through your in-home Xfinity network, without the need for a coaxial cable connection. Aside from the ability to watch TV over the in-home connection, X1 Wireless TV Boxes have the same functionality as other non-DVR X1 devices. For more

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 • TV

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