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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

***Created by our Community Experts***     If using Windows 10's new browser EDGE, you will need to do the following to set your homepage.   Select More (…) on the address bar, then Settings. Under Open with, select A specific page or page

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 • Internet

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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

The Xfinity Voice Remote (models XR11, XR15 and XR16 and the Adaptive Remote at remote.xfinity.com) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations and more. If you have Xfinity X1 or Xfinity Flex, you

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 • TV

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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

Learn which features of XFINITY X1 can provide a more accessible TV experience for XFINITY customers with disabilities. X1: Key Accessibility Features and Benefits X1 offers the below key accessibility features that set X1 apart from other TV Box platforms. I

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 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

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 • My Account

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ANSWERED: Xfinity Internet Data Usage Guide

***Created by our Community Experts***  You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/   This guide is meant to help you understand some basics about data usage.    The Comcast

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 • My Account

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

***Created by our Community Experts***   If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after following the

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 • Internet

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ANSWERED: How much energy do Xfinity set top boxes use?

Question Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch an historic TV Box ener

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 • TV

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfinit

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 • Internet

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link Accounts LINK YOUR XFINITY ID TO AN ACCOUNT You can

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 • My Account

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ANSWERED: What is Video Description and how do I turn it on/off?

Question:   What is Video Description and how do I turn it on/off?     Answer:    Audio description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. Audio description makes television programs, feature

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 • TV

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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?

What's MLB EXTRA INNINGS? Catch out-of-market games with MLB EXTRA INNINGS. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. How to Get It If you have Xfinity X1, you can

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 • TV

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availa

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 • Internet

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ANSWERED: What does the flashing light on my Xfinity X1 box mean?

Question The light on my X1 box keeps flashing. What does this mean?   Answer   Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models.Note:Only RNG150 and XG1 TV

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 • TV

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ANSWERED: What is the Xfinity Stream TV App and How Does It Work

Comcast is focused on creating the best entertainment experiences across platforms and continuing to give Xfinity TV customers more choice in how, when and where they access their content.   If you subscribe to Xfinity TV, you can live stream your entire channel lineups and Xfinity On Dema

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 • Mobile Apps

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ANSWERED: Xfinity X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes.Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR. XG1 Dev

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 • TV

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

Question:  How do I turn on/off closed captioning?   Answer Which TV Boxes Support Closed Captioning? Below is a list of TV Boxes that have the option to enable or disable Closed Captioning via Settings in the Xfinity On-Screen Guide. TV Boxes The on-screen menu will enab

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 • TV

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ANSWERED: How to Return Your Xfinity Equipment

Question How do I return my equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for

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 • My Account

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users***   If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)   1) Your account has been blocked 2) There has been unusual activity on your account 3) To update your account 4)

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 • Internet

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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1 and Flex TV Boxes

What's the Difference Between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how Parental Controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental Controls Parental Controls allow you to limit the content viewa

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 • TV

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity xFi App

Note: The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.To find out the type of Gateway you have, check the make and model information on the bottom of your device. You can also log in to My Account to view the make and mode

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 • Internet

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