​***Created by our ​​ Community Experts​​***​ updated - 08/29/2024 ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​

​ ​ ​ ​ ​ ​ ​ ​ What's MLB EXTRA INNINGS? Catch out-of-market games with MLB EXTRA INNINGS. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. What you'll need You'll

Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, Verizon Fios, DirecTV and Xfinity.With Xfinity, you can purchase content from Xfinity TV Boxes a

Here’s an overview of Xfinity Accessibility options that can help. Learn more at corporate.comcast.com/impact/accessibility. Xfinity accessibility features and benefits Accessibility options on the TV Made Easy With Xfinity X1 or Flex, just press the B button on your Voice Remote or say &l

​A home network is a group of devices — such as computers, game systems, printers, and mobile devices — that connect to the internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whic

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to f

***Created by our Community*** GSM-1 Error Message: "Unable to retrieve DiscoveryConfiguration object, failed to retrieve scan configuration from AVSDB" Explanation: AVSDB is an external database that holds all information for autodiscovery to complete. Error means that the Cardio server coud

This article provides details on the device personalization and control features available with the Xfinity app. WiFi tab On the WiFi tab, under Connected to your WiFi, you can view all devices that are currently connected to your home network and their status (active, paused, etc.). From

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

What's the Difference Between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content v

​ ​ ​Question​ ​ ​What does the flashing light on my X1 box mean? Answer​ ​ ​ ​ What the LED lights on your X1 TV Box mean Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Bo

Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s) Access and Use the YouTube App To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, you can

​ ​ ​​​ ​ For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivit

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform &m

​​​​ ​ ​ ​ ​ ​​​​Question​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​Why am I getting calls with my name and telephone number on my caller ID?​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​Answer​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​

​Question:​ ​ ​ ​ ​ ​What is Video Description and how do I turn it on/off?​ ​ ​ ​ ​ ​Answer:​​ ​ ​ ​ ​ ​ What is audio description?Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. Mak

​ ​​Question​ ​How much energy do Xfinity set top boxes use? ​ ​Answer Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement.As part of ou

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts LINK YOUR XFINITY ID TO AN ACCOUNT You can link your X