​***Created by our ​​ Community Experts​​***​ updated - 08/29/2024 ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and password Apple (iOS 11+) or Android (OS 6+) device DifficultyEasy Installing the App Access t

​ ​ ​​​ ​ For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivit

This article provides details on the device personalization and control features available with the Xfinity app. WiFi tab On the WiFi tab, under Connected to your WiFi, you can view all devices that are currently connected to your home network and their status (active, paused, etc.). From

​​​​ ​ ​ ​ ​ ​​​​Question​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​Why am I getting calls with my name and telephone number on my caller ID?​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​Answer​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​

​ ​​Question​ ​How much energy do Xfinity set top boxes use? ​ ​Answer Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement.As part of ou

​​​​​ ​ ​ ​ ​ ​ ​​​​​Question​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​How do I call internationally with my Xfinity Home Phone?​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​Answer​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to f

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

Question How do I return my equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for th

Question: How do I get a second IP address for my modem?   Answer:    ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of publ

Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera— pai

What's the Difference Between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content v

What Is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Current HDTV offers 1,920 pixels (tiny dots that make up the picture) across the width of the screen — the more pixels, the sharper the image. With 4K technology, the number of pixels acr

Question Does Comcast have special offers for members of the military? Answer At Comcast, we’re proud to offer exclusive benefits for those who serve, including discounts on mobile plans, flexible line fees, virtual prepaid cards and Xfinity Rewards Diamond member status, our highest tier

​ ​ ​Question:​ ​ ​ ​ ​ ​ ​ ​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer:​ ​ ​ ​ ​ ​ ​ ​ Xfinity makes it easy to put your services on hold Sta

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth s

If you’re eligible, you can view Netflix programming on Xfinity X1 and Xfinity Flex. To find the Netflix app, just say “Netflix” into your Xfinity Voice Remote or click the Netflix tile in the apps menu. Note: If you have X1 service and don’t see the tile, you don’t h

​ ​ ​ The Hulu app is available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&E an