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ANSWERED: NPR One on Xfinity X1

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "Na

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 • TV

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

For more information and frequently asked questions about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate y

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 • TV

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer     To honor those who have served

Articles

 • My Account

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

Replace the Batteries in Your Xfinity Home Devices When some devices' batteries begin to expire, a low-battery alert displays in your Xfinity Home Su

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 • Home Security & Control

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ANSWERED: How to use XFINITY X1

X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access a

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 • TV

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides

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 • Internet

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityreward

Articles

 • My Account

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from comp

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 • Internet

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***             Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop

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 • My Account

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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App

Having an issue with your Xfinity TV service? Learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call

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 • Mobile Apps

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ANSWERED: How to Change Your Xfinity Primary User

As an Xfinity customer, you can access your account information online via My Account. The type of information that you can access depends on your ac

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 • Internet

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is n

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 • Phone

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ANSWERED: Where to seek Malware Removal Assistance

***Created by our Community Experts*** If you think your computer is infected. The first thing to do is scan your computer completely with y

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 • Internet

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ANSWERED: How to access Xfinity My Account app

Need help signing in to the Xfinity My Account app on your mobile device?   Sign-In and Home Screen To open the Xfinity My Account app, you will nee

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 • Mobile Apps

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ANSWERED: Side by side comparison of all Xfinity X1 Remotes

There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes.    XR2 Specifications:

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 • TV

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ANSWERED: Why am I getting calls with my contact info on my caller ID?

Question   Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Comc

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 • Phone

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ANSWERED: How to Return Your Xfinity Equipment

Question   How do I return my leased equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading d

Articles

 • My Account

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ANSWERED: How to find your Xfinity Wifi network

Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity

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 • Internet

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

Question   Need to turn off the 5gz Wifi network and only run the 2.4gz so I can install my security cameras (Zmodo), how do I do this?   Answer   Y

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 • Internet

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users***   If you receive mail that purports to be from Comcast telling you (the following are only a few of the

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 • Internet

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