Official

Accepted

Unanswered

Advanced Filters

Search Results (2.6K)

Activity

Accepted Solution

Is there a way to contact Comcast construction Division directly?

I have been trying to get service for over a month now. I had the first tech visit in December who said he would submit a ticket to the construction d

Question

 • Customer Service

1.2K

9

0

Accepted Solution

How to upgrade router when you don't have a cell phone with a data plan?

I just got the new white router. And as I understand it, I'm supposed to use the Xfinity app to help me set up the new equipment.  But if I disc

Question

 • Your Home Network

23

2

0

Accepted Solution

Review Gig Speed Offers in the Area

Can someone take a look at my account and see what are options for continuing gig service.

Question

 • Customer Service

14

1

0

Accepted Solution

Official Solution

Voice control not working

I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions wor

Question

 • X1

57.2K

8

Accepted Solution

Closed

RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My A

Question

 • X1

33.3K

72

Accepted Solution

New version of email?

I've gotten a "Final Reminder" email telling me: "The Classic version of Comcast Email will be replaced by our new version.  So it’s time to verify, b

Question

 • Email

9.1K

6

0

Accepted Solution

Closed

Linux OS and streaming app

I am able to sign onto our account and the streaming app on every device except my Linux computer. I get as far as the favorite list and when I click

Question

 • Xfinity Stream App

2.2K

11

0

Accepted Solution

Closed

600MBps plan, but only getting 300Mpbs for the past 4 days

Hello, My internet has been great all these times. Since approximately 4 days ago, I noticed that my current internet speed is half of what I paid f

Question

 • Your Home Network

41

3

0

Accepted Solution

Moving Change/Confirm Date

I'm moving and transferring my service, I have it all set up but I want to change my move date. I was put in an endless loop with the xfinity assistan

Question

 • Sign-In and Account Management

8

1

0

Accepted Solution

DVR replacement

Can the progams already recorded on the old DVR be transfered to its replacement?

Question

 • On Demand

15

2

0

Accepted Solution

Down cables blocking traffic. Need immediate help!

The cable lines are hanging in the street in from of my house. They need to be repaired immediately.  I put in a request vis chat and just recei

Question

 • Customer Service

15

3

0

Accepted Solution

xFi no internet access: Harvester code and inconsistent access to 10.0.0.1 under bridge mode

Does anyone know what exactly those "[Harvester][3xxx]" code mean? The follwing are logged as "troubleshooting logs" on the Xfinity modem in my apartm

Question

 • Your Home Network

206

2

0

Accepted Solution

X1 Apps

Greetings. My question regards the use of Apps. I have the XG1-A dvr with a 400 mbs internet connected ( which is running at full speed) ..   Whe

Question

 • X1

21

4

0

Accepted Solution

XB6 - how to set static DHCP reservation for LAN devices ?

I have the Comcast XB6 xFi gateway configured in router mode. I have the DHCP range set to 10.0.0.2 through 10.0.0.253 . I'm trying to assign (private

Question

 • Your Home Network

2K

16

0

Accepted Solution

Rented Modem

What is the service life of a rented modem? Should it be replaced if it's been in use for several years?

Question

 • Your Home Network

24

1

0

Accepted Solution

@comcast.net not recognized as a VALID EMAIL on other website

I have had this problem contiually - to the point, I have PAID for another email address to  get around this issue (which I should not have had to do,

Question

 • Email

302

2

0

Accepted Solution

Service still shows as active after canceling and equipment returned.

Hi there, I returned my TV and Internet equipment at an Xfinity Store on 5/27/2021 and canceled my services, but still see both as active when I go

Question

 • Billing

34

4

0

Accepted Solution

Why does my internet connection go down when it rains?

3 days now this week, it's rained and each time my connection dies. Monday night (7/19) it went down 5 times. Restarting my modem and router didn't h

Question

 • Customer Service

12

2

0

Accepted Solution

Double Charged

I had purchased a new service today and got charged the $25 fee twice I want to get that refunded and this is extremely frustrating because it seems l

Question

 • Billing

7

1

0

Accepted Solution

Closed

i want to add unlimited data

keep getting near my 1.2 cap. i need unlimited. all instructions lead to broken pages/dead links. help please! thanks

Question

 • Customer Service

12

3

0

New to the Community?

Start Here