Last Friday, I experienced an outage. When Xfinity let me know that service was back online, I was no longer able to access wifi. Since Friday, I have tried to receive help from the "Assistant" which is incredibly limited and frustrating. I've texted with multiple techs and, when I've lucked into it

My Getting Started Kit appears to have been delivered on Friday, June 27th. I was not home at the time of delivery and it appears to have been stolen. I am happy to stop by a retail Xfinity location to pick up a new device if possible.

I received a text from Xfinity, asking me to take a short survey about why I changed or canceled my service. I did not cancel or change my service. I wanted to make sure my account was alright.

Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i

Why outsource??? Our Call Center has been outsourced to a foreign country...any time they are called they either cheat and upgrade the account that called in WITHOUT permission..or blow smoke up our rears. Is this how Comcast/Xfinity earns revenue?? Is that why they won't fix a known issue?? Then we

Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?

I'm moving into a house that doesn't have a coax outlet later this month. Is a coax outlet something I can schedule an Xfinity technician to install? Or do I need to reach out to a contractor/electrician?

I recently upgraded my cable modem to the Surfboard S34. Now the picture from the X1 stb drops and pixelates frequently. If I power down the modem the X1 works fine. I don't notice any issues with the internet or streaming video over internet. Is the X1 service not compatible with the S34? Do I need

Have had the Xi6 for about 1 week. I have noticed several times that the Xi6 does not respond to remote commands. Then I discovered that if you press the Xfinity button the Xi6 starts to respond to the remote commands. Is this a bug or a feature? Thank you.

I have an appointment with a technician that is no longer necessary. However, your online and (very limited) customer support "chat" only allow you to reschedule, not to cancel. How can I cancel my appointment to help your technician not make a wasted trip by showing up and being turned away...?

I have a dumb TV and rely on the Comcast cable box to connect to various apps. If I get the Xfinity Streamserver (Netflix, Apple TV, Peacock) will I be able to access those channels thru the cable box? I also use Linux on my PCs so I don't think any of the streaming sticks will work either.

All I wanted was the Wifi Extender, not another starter kit. I received this email from Xfinity "You’re eligible for a WiFi Extender at no extra cost " I placed the order, and now I see that I am getting these 2 items WiFi Extender $0 Getting Started Kit Delivery $0 The kit is what I'm worried about

I have Choice package which includes local channels. However local channels are missing - message on the screen - "No Longer Available". (Catchy Comedy and H&I) worked on Tuesday and gone on Wednesday. Reviewed the Programming Changes site -- I see changes for June and August. June: FanDuel Sports S

On 6/21/2025 I called to cancel Xfinity internet and the phone rep assured me it would be canceled, that I would receive a partial refund and gave me a confirmation # (100237293061203). I also received an email that Xfinity was “on it” and that my cancelation request was being processed. Now I got a

Suddenly, I have many channels playing in Spanish, when they used to be in English.

Hello, I'm a new customer and I need to activate my modem. However, I can't download the Xfinity app because it's not compatible with my phone's OS, and apparently my phone is too old to update its OS. I've read in other responses that an agent can activate it for me over the phone. I tried calling

So when I initially signed on to Xfinity the five year price lock wasn't an option and I didn't know if I was going to be living in my apartment for another year while I am and I noticed that Xfinity has this new thing where people get to lock their price for 5 years I would like that option too but

Hello. I changed my tv and internet plan on the 24th of last month from 600 Mbps to 400 Mbps for internet and eliminated cable bringing down monthly cost to $65.00, but this morning I received a notification that automatic payment of $121.32 was processed, which was the total for my previous plan. I

As of June 2025 my court tv channel is gone. The Xfinity guide displays it as court tv but when you go to it, it’s broadcasting some old TV shows from the ION channel. One of the best channels to watch live court coverage now gone. May be time to pull the plug.

Please activate direct messaging for my account.