I have been trying to get service for over a month now. I had the first tech visit in December who said he would submit a ticket to the construction d

I just got the new white router. And as I understand it, I'm supposed to use the Xfinity app to help me set up the new equipment.  But if I disc

Can someone take a look at my account and see what are options for continuing gig service.

I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions wor

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My A

I've gotten a "Final Reminder" email telling me: "The Classic version of Comcast Email will be replaced by our new version.  So it’s time to verify, b

I am able to sign onto our account and the streaming app on every device except my Linux computer. I get as far as the favorite list and when I click

Hello, My internet has been great all these times. Since approximately 4 days ago, I noticed that my current internet speed is half of what I paid f

I'm moving and transferring my service, I have it all set up but I want to change my move date. I was put in an endless loop with the xfinity assistan

Can the progams already recorded on the old DVR be transfered to its replacement?

The cable lines are hanging in the street in from of my house. They need to be repaired immediately.  I put in a request vis chat and just recei

Does anyone know what exactly those "[Harvester][3xxx]" code mean? The follwing are logged as "troubleshooting logs" on the Xfinity modem in my apartm

Greetings. My question regards the use of Apps. I have the XG1-A dvr with a 400 mbs internet connected ( which is running at full speed) ..   Whe

I have the Comcast XB6 xFi gateway configured in router mode. I have the DHCP range set to 10.0.0.2 through 10.0.0.253 . I'm trying to assign (private

What is the service life of a rented modem? Should it be replaced if it's been in use for several years?

I have had this problem contiually - to the point, I have PAID for another email address to  get around this issue (which I should not have had to do,

Hi there, I returned my TV and Internet equipment at an Xfinity Store on 5/27/2021 and canceled my services, but still see both as active when I go

3 days now this week, it's rained and each time my connection dies. Monday night (7/19) it went down 5 times. Restarting my modem and router didn't h

I had purchased a new service today and got charged the $25 fee twice I want to get that refunded and this is extremely frustrating because it seems l

keep getting near my 1.2 cap. i need unlimited. all instructions lead to broken pages/dead links. help please! thanks