Xfinity is supposed to install my inground Internet Cable today. I confirmed it via email AND a Live Agent. First email says my Utilities were marked and Identified. (That did not happen. I was Home) Latest email says installation will be 2 June 2025 and completed today. What is going on? First Emai

Internet does not reach advertised speed anymore.

Is the offer of a new modem from Xfinity a real offer

Is there a way to contact S team so that we can complain to the real people who can make a change?

I visited the store today to get an upgrade on my xb6 device, while expecting an xb8 or xb10 I got the xb7, is it possible to get an xb8? And why should they give me an xb6?

I have XB8 gateway and xfi Pod. I can connect my iphone to my wifi network but after an hour or so, I lose connection. When I try to reconnect, I get the "unable to join" message. I then have to forget the network and reconnect and add my password. This happens multiple times per day. This weekend I

I need to split my internet into the 2.4 and 5 bands. My printers will not connect when the bands are combined. I have tried the Xfinity app but it will not allow me to split. I needed to upgrade my router and now my printers don't work.

I had an issue today where a technician was scheduled for an appointment to complete their service from the prior day (we received a splitter where the requested service appointment was to add a new line). We received confirmation of the appointment, texts today saying the technician was on their wa

I just wanted to let someone know of issues we had with our service when we moved. We have been a customer of yours for over 30 years. We purchased a new home across town and set up a transfer of services on May 5th and the plan was to cancel our service at our old home on May 19 and start the servi

I recenty purchased an iphone 16 pro directly from Apple. Now running on Xfinity Mobile. I will be traveling to Europe soon and will use an Esim. Is my iphone 16 pro considered unlocked or do I need to do something with Xfinity before travelling?

Hi, I just paid off my phones and meet the requirements that are needed for them to be unlocked. I read on numerous other posts that people have had such difficulty getting their phones unlocked. I need mine unlocked right away. What do I do? I contacted the regular channels and they didn’t help.

I just moved into a new place. How can I determine if I have a PoE filter installed?

I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can wa

I'd like to cancel my internet service.

Hello, if I order pick up for my modem/wifi router equipment. Can I go to any Xfinity store to pick up?

I enrolled in automatic payments using my bank account and paperless billing, but my monthly discount has not increased to $10.

I upgraded my cable modem and activated it last weekend on the last day of the month. After checking today (two days into the new month), my account shows zero data usage (0GB). I know this is not correct as we have used the internet normally over the weekend after the activation. I currently have i

On my basic subscription, I am getting FETV on channel 1095 on my primary box but, for some reason, it no longer shows up on my additional mini X1 boxes. Do I need to exchange these mini boxes for updated versions to get that channel back?

Is there a way to update one's support forums email? My email was changed on my Xfinity account, however the field is greyed out on the support forums (and the email account no longer exists)

I'm on the connect more plan. According to the plan, my upload is supposed to be around 100Mbps. I was using Motorola MG7550 and the upload was capped at 40Mbps, so I thought it was due to my modem. I just switched to the Xfinity recommended modem -- CODA56. After activating it, I'm still seeing 40M