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internet speed not being delivered

I am paying for a 1200 Mbps plan and Comcast speed tests (wired, connected directly to router) lately have never exceeded 540 Mbps. More typical is 460-490 Mbps. This is without other devices using any significant data, after rebooting the modem, and so on. I realize my modem cannot handle 1200 -

Question

 • Your Home Network

91

4

0

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FedEx and UPS Prefer Not to Ship Here

I just tried to explain, from 2:00 AM until 4:00 AM that FedEx will not deliver my phone to my address. Windows 10 can't run on 32 GiB of RAM, Chrome can't run, if you have too many tabs open it crashes even with a GeForce RTX 2070 Ventus GP NIVIDA GPU doing most of the heavy lifting, I am really a

Question

 • Xfinity Mobile

12

1

0

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Favorites disappeared

All my favorites--movies, TV shows, etc.--just vanished. I did a restart, but they didn't reappear. I looked at previous posts about the same problem and there seems to be no solution.  I had a lot of old movies favorited and am unhappy that they are gone. 

Question

 • Customer Service

37

2

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Local Channels out

Why do none of my local channels work? Your "assistant" just keeps sending me round and round with no answer or solution. I tried the refresh function twice, it did not work. Where are my local channels?

Question

 • Channels and Programming

53

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0

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Live Chat with Agent Question

During a Live Chat there is an image of a Speaker at the upper right What happens if you click on that speaker ?

Question

 • X1

34

1

0

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What is the process for getting a 4k box?

Hi, just upgraded to 4k, my main box and smaller satellite box don’t support 4k. How do I exchange them for boxes that support 4k?

Question

 • X1

52

2

0

Accepted Solution

Unable to switch phone to unlimited data.

I have been going on line to try to switch my mobile phone to unlimited data for two days. I keep getting this message: Failed to process change Something isn’t right, so we can't process your change. Wait a few minutes, then try again. Can you help me, please? Thanks

Question

 • Customer Service

16

1

0

Accepted Solution

Closed

EMTA compatibility

I have a new DOCSIS 3.1 modem (data only) and a DOCSIS 2.0 EMTA for Xfinity voice. Will the old EMTA work with the new modem on a 600 mgbs connection?

Question

 • Your Home Network

32

5

0

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Ending internet service at the end of my billing period

I would like to end my internet service at the end of my current billing period. I believe that my monthly payments pay for service in advance of the due date. When I pay my bill, I'm paying for the internet service I'll use in the weeks after I make my payment. How can I find the the date whe

Question

 • Billing

28

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Chromcast not casting to Xfinity Stream

Chromcast cast not casting to Xfinity stream although had been working previously. All other streaming apps working. Notice this has happened to others over the past 2 weeks. Any solutions yet?

Question

 • Xfinity Stream App

41

2

0

Accepted Solution

Account Ownership Change Request Form

I am planning on changing the account ownership to another family member and would like to access the appropriate forms to do so. Where can I locate these forms? As I would like to start getting them filled out and for myself and my family member as well. If I can get help in obtaining the Account O

Question

 • Sign-In and Account Management

12

1

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Extend a recording time when a spirts team is set to record the team series

I have a sports team set to record the team series. How can I extend the recording stop time for 30 min or more on a regular basis so I don't miss an overtime?

Question

 • Xfinity Stream Website

36

3

0

Accepted Solution

Looking for 4K upgrade

Looking to upgrade TV box to 4K. Can someone from support contact me?

Question

 • Customer Service

12

2

0

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Downgrade

Hello I want to get help downgrading my internet plan

Question

 • Customer Service

10

2

0

Accepted Solution

Closed

Error Mail Server Denies Access

I'm logging into the webmail at connect.xfinity.com and trying to access my email on a new user account I've created, and I get this message.

Question

 • Email

33

2

0

Accepted Solution

xfinity stream error TVAPP-00114 (account setup issue?)

Hello! New customer here! Internet/TV/Phone service installed last week and have been having problems with streaming since then. This has never worked. The issue presents differently depending on which device I try to access Stream from. On the PC (through the browser) it states: Please clear yo

Question

 • Xfinity Stream Website

32

1

0

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Schedule a live call

I'm looking to lower my payments on my account

Question

 • Channels and Programming

38

4

0

Accepted Solution

Touchscreen activation

Do I need a technician to activate my xfinity home touchscreen? If I do, can I do all the pairing myself without a technician? I bought a xfinity touch screen, 4 xfinity cameras and the sensors on eBay. I wish I could activate everything myself because I don’t like anyone in my house.

Question

 • Devices and Equipment

24

3

0

Accepted Solution

Remote Not Working

New batteries in my remote, and this has happened three times over the past few days. X1 box displays Remote Not Working, and all the XiD-P setop boxes display the same message. Have to power off/on the X1 box to resolve it. When the X1 box reboots, it acts like it doesn't remember it's settings...

Question

 • X1

22

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Accepted Solution

Freeform not working today

I cannot view Freeform channel at all today. It states this channel is temporarily unavailable right now. I have been watching the Halloween movies this month and was hoping to watch a few more.

Question

 • Channels and Programming

65

3

0

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