Hi there, @adfiner921 Thank you so much for reaching out to us here on Xfinity Forums. I'm truly sorry for the inconvenience you are experiencing with your Internet speed. You definitely came to the right place for assistance! Are you getting slow Internet speeds while you are on Wi-Fi or hardwired directly into the modem?-Richard
Wifi. This happened last year as well where my internet speed is all over the place, but an agent was able to ping my router or something and resolve the issue. I restarted everything, and checked all connections and everything seems to be in working order. I would like you guys to do that again if possible.
Thank you for that information, @adfiner921 . Please be assured you reached the right person to assist you and get you back on track with your Wi-Fi speed. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great! We'll be reviewing that 1-1 thread shortly and getting into your account shortly. Thanks so much for giving us this chance to assist you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityRichard
Official Employee
•
1.6K Messages
28 days ago
Hi there, @adfiner921 Thank you so much for reaching out to us here on Xfinity Forums. I'm truly sorry for the inconvenience you are experiencing with your Internet speed. You definitely came to the right place for assistance! Are you getting slow Internet speeds while you are on Wi-Fi or hardwired directly into the modem?-Richard
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