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Daily disconnects

I have a Netgear C6250 modem / router. I am experiencing almost daily disconnects. Comcast support did initially say they saw it but when the tech got here, he said everything is good. He checked all the external cabling / connections and replaced the main cable outlet where the modem is connected t

Question

 • Your Home Network

113

5

0

Accepted Solution

Outage credit

Storm outage caused service interrupted oct 27th - oct 31st. Power was restored Friday oct 29th but cable was still out.  No credits for outages?

Question

 • Customer Service

76

2

0

Accepted Solution

lower my bill

I have had two separate chats, simply trying to change some services so I can lower my monthly bill. Both agents told me there is nothing they can do. One agent tried to sell me a cell phone package, for some reason. My goal is change my service so my monthly bill is lower. For some reason comcast

Question

 • Customer Service

75

2

0

Accepted Solution

xfinity rewards speaker

I have received my rewards speaker thank you for sending it to me, I have read the instruction manual and I am not able to set it up is thee a video or other better instruction on how to set it up and use it?

Question

 • Customer Service

903

7

Accepted Solution

Official Solution

Metv not working

Why is Metv not working? Champaign, llinois

Question

 • Channels and Programming

12K

18

Accepted Solution

Predatory business practices

Why is there an installation fee when there is no installation necessary? I have created multiple accounts over multiple addresses with xfinity and I always opt to self-install. My last time setting up WiFi, I wasn’t given the choice to set up the router myself and save on the installation fee with

Question

 • Billing

18

1

0

Accepted Solution

Closed

Is it possible to pay for a cable drop installation when address is not currently serviced?

I've been told previously that my address is unable to get Xfinity service because it is either outside of the service area or more than 300 feet from their physical network. When I look at the service coverage map there is service all along the opposite side of the road, but my side of the road

Question

 • Customer Service

40

4

0

Accepted Solution

Intermittent loss of wifi

I'm seeing intermittent drops on my wifi network that last about 5 minutes. Started about 2 weeks ago.  At first I thought it was the local office rebooting servers.  Replaced the xfi gateway but that didn't fix anything.  I see this has been reported several times but there's no res

Question

 • Your Home Network

24

1

0

Accepted Solution

Permanently blocking spam senders

Recently I'm getting A LOT of spam. (I use Thunderbird.)  So, two questions: 1)  The "Filter" process is really cumbersome to permanently block senders of spam.  Is there an easier way?  2)  Is there a way to have a desktop shortcut to Comcast email?  And to have

Question

 • Email and Web Browsing

273

4

0

Accepted Solution

Bee infestation

The cable box in our backyard has bees going in and out. The number of bees increases daily.  I have called twice requesting assistance.  Last time someone came out to assist with phone service just to find out it was a bee problem in the cable box.  The representative said he contac

Question

 • Customer Service

64

1

0

Accepted Solution

Direct Message Xfinity Support

I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

Question

 • Customer Service

84

3

0

Accepted Solution

Cancel Starz Subscription on Flex

I would like to cancel the Starz subscription on my Flex and I can’t figure out how. The only answer I have found is to contact customer service but this is the only way I can figure out how to.

Question

 • Billing

28

2

0

Accepted Solution

Ethernet Stopped Working

While WIFI remains fully functional, all of my wired devices have lost internet access. The wired devices include 3 Windows PC's and 1 Vonage VOIP unit.  All three PC's show connected to the network but without internet access.   The lights on the back of the gateway are green and so

Question

 • Your Home Network

48

3

0

Accepted Solution

Getting "We're Sorry" when I try to add Xfinity Flex

I recently switched over to Xfinity, and when I spoke to the representative, he informed me that if I got internet, I'd be entitled to Xfinity Flex free, with a free Flex Box. I said that sounded great and we set up a time for my new internet to be installed.  I wasn't able to be home to ask t

Question

 • Customer Service

45

2

Accepted Solution

Internet Service at Second Home

I'm looking to add new internet service at a second home starting in two weeks, but want to keep the existing service at my current home in place. The "moving service" page only allows for current service to be transferred and then stopped. Can this be accommodated? Also, can transfer of existing

Question

 • Customer Service

13

1

0

Accepted Solution

Closed

ipv6 not available after service outage.

My neighborhood had a service outage today, 4/29, and after it was completed my router can no longer get an ipv6 address and prefix allocation.

Question

 • Your Home Network

73

3

Accepted Solution

Gigabit Pro Service

I'm interested in getting Gigabit Pro installed in Indianapolis. Can someone reach out to me?

Question

 • Customer Service

61

2

0

Accepted Solution

Closed

What does it take to get 1.2 Gb download speed over Ethernet?

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s.  However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s.  Is this because m

Question

 • Your Home Network

272

5

0

Accepted Solution

Moving service

Hi, A couple of days ago I called because I wasn't sure if the address I was moving to was serviceable. I was told it is and would get an email because Comcast had to verify a few things (possible construction I think). I never received that email and am wondering how to move forward as I am movi

Question

 • Customer Service

17

2

0

Accepted Solution

Xfinity Home Voicemail, access from Any Phone not working with Cell Phone

I can access my Xfinity Home Voicemail from my Home phone with the *99 feature. When I try to use my Xfinity S22 Ultra or S9 cell phones, as instructed, 1. Dial your home phone number. 2. When your personal greeting starts, press #. Doing so with the cell phone, pressing the # key generates the

Question

 • Home Phone Features

32

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