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Nick Jr. App

Why isn’t doesn’t Xfinity work for NickJr. app? I just switched from Fios and made sure my package had access to NickJr. for my kids. If it doesn’t al

Question

 • Channels and Programming

12K

2

0

Accepted Solution

2.4 GHz Network connection is so so slow!

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, us

Question

 • Your Home Network

33

3

0

Accepted Solution

Early Termination Fee - No Service Coverage in my New Address

Signed up for a Xfinity Connection back in June 2021 on a 2 year contract. I did call out to the agent at Xfinity store that I have to move to my new

Question

 • Customer Service

36

2

0

Accepted Solution

Xfinity Visa Gift Card Expired Without Being Used

Hi! I have been saving my 150$ Xfinity Visa gift card and haven't used any of the balance on the card. It expired in March without being used at al

Question

 • Customer Service

11

1

0

Accepted Solution

Official Solution

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the

Question

 • X1

11K

130

0

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Closed

Professional Install Dispute

I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and

Question

 • Billing

414

7

0

Accepted Solution

please fix permanent error

Hi, There should be a mechanism at xfinity support to request a correction for email permanent errors. But i do not find one.  So i am report

Question

 • Email

42

3

Accepted Solution

Closed

Release of utility easement

I have a utility easement in my backyard and have received release from the electricians gas company. How do I get a release from Comcast/Xfinity??

Question

 • Customer Service

62

3

0

Accepted Solution

Closed

Help

same issue...intermittent disconnects all day long...some days it's not bad but some days it's just awful....need some help Comcast!

Question

 • Your Home Network

29

4

0

Accepted Solution

Xfinity app

The app is not compatible with my phone. Is there another way to activate service?

Question

 • Xfinity App

35

1

0

Accepted Solution

Music Identification Works then stops working Three X1 Boxes do same

I have an X1 box that has the feature MUSIC IDENTIFICATION.  Used that feature for several months.  However about 4 months ago it stopped wo

Question

 • Customer Service

127

4

Accepted Solution

Bridge Mode Output

The gateway, when put in Bridge mode, defaults to using exclusively the LAN1 port. LAN1 is a 1 gbps port.  The router, however, has a 2.5 gbps p

Question

 • Your Home Network

35

4

Accepted Solution

Escalated

Unlimited data

I’d like to add unlimited data but every time I try, I get the “temporarily unavailable “ message. We go over the 1.2 TB every [Edited: "Language"] mo

Question

 • Customer Service

30

1

0

Accepted Solution

Missing coax cable

Coax cable Was not in the box can I use my old one ?

Question

 • Customer Service

28

1

0

Accepted Solution

Orbi RBK50v2 Ethernet Ports Not Working with Xfinity XB6

I have an XB6, running in bridge mode, so that I can use a Netgear Orbi RBR50 Routers (+2 RBS Satellites). It has been working fine for many months,

Question

 • Your Home Network

31

1

0

Accepted Solution

Closed

Escalated

ARRIS Group, Inc. TG4482A - Bridge Mode Issues, Really Weird Issues

Hi all, I received the new 1.2Gbps ARRIS modem yesterday and figured it would be an easy swap with my previous one. It was anything but. I have the AR

Question

 • Your Home Network

469

2

0

Accepted Solution

Closed

Xfinity Home Portal Demise

Not happy. I use the Xfinity Home Portal on the desktop computer to monitor my vacant house. Having the big screen is very nice.  Don't have a smart p

Question

 • Customer Service

201

5

Accepted Solution

Closed

Cable box extremely slow to do anything

Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes

Question

 • X1

8.8K

3

0

Accepted Solution

Touchscreen

How can I upgrade the Xfinity Home touchscreen?

Question

 • Devices and Equipment

34

2

0

Accepted Solution

Can't program XR15 with Sharp tv

I have gone thru all the codez and nothing. The TV is about 2-3 yrs old. So are there other codes to try? Any thoughts?

Question

 • X1

9.9K

21

0

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