I have a Netgear C6250 modem / router. I am experiencing almost daily disconnects. Comcast support did initially say they saw it but when the tech got here, he said everything is good. He checked all the external cabling / connections and replaced the main cable outlet where the modem is connected t

Storm outage caused service interrupted oct 27th - oct 31st. Power was restored Friday oct 29th but cable was still out.  No credits for outages?

I have had two separate chats, simply trying to change some services so I can lower my monthly bill. Both agents told me there is nothing they can do. One agent tried to sell me a cell phone package, for some reason. My goal is change my service so my monthly bill is lower. For some reason comcast

I have received my rewards speaker thank you for sending it to me, I have read the instruction manual and I am not able to set it up is thee a video or other better instruction on how to set it up and use it?

Why is Metv not working? Champaign, llinois

Why is there an installation fee when there is no installation necessary? I have created multiple accounts over multiple addresses with xfinity and I always opt to self-install. My last time setting up WiFi, I wasn’t given the choice to set up the router myself and save on the installation fee with

I've been told previously that my address is unable to get Xfinity service because it is either outside of the service area or more than 300 feet from their physical network. When I look at the service coverage map there is service all along the opposite side of the road, but my side of the road

I'm seeing intermittent drops on my wifi network that last about 5 minutes. Started about 2 weeks ago.  At first I thought it was the local office rebooting servers.  Replaced the xfi gateway but that didn't fix anything.  I see this has been reported several times but there's no res

Recently I'm getting A LOT of spam. (I use Thunderbird.)  So, two questions: 1)  The "Filter" process is really cumbersome to permanently block senders of spam.  Is there an easier way?  2)  Is there a way to have a desktop shortcut to Comcast email?  And to have

The cable box in our backyard has bees going in and out. The number of bees increases daily.  I have called twice requesting assistance.  Last time someone came out to assist with phone service just to find out it was a bee problem in the cable box.  The representative said he contac

I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

I would like to cancel the Starz subscription on my Flex and I can’t figure out how. The only answer I have found is to contact customer service but this is the only way I can figure out how to.

While WIFI remains fully functional, all of my wired devices have lost internet access. The wired devices include 3 Windows PC's and 1 Vonage VOIP unit.  All three PC's show connected to the network but without internet access.   The lights on the back of the gateway are green and so

I recently switched over to Xfinity, and when I spoke to the representative, he informed me that if I got internet, I'd be entitled to Xfinity Flex free, with a free Flex Box. I said that sounded great and we set up a time for my new internet to be installed.  I wasn't able to be home to ask t

I'm looking to add new internet service at a second home starting in two weeks, but want to keep the existing service at my current home in place. The "moving service" page only allows for current service to be transferred and then stopped. Can this be accommodated? Also, can transfer of existing

My neighborhood had a service outage today, 4/29, and after it was completed my router can no longer get an ipv6 address and prefix allocation.

I'm interested in getting Gigabit Pro installed in Indianapolis. Can someone reach out to me?

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s.  However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s.  Is this because m

Hi, A couple of days ago I called because I wasn't sure if the address I was moving to was serviceable. I was told it is and would get an email because Comcast had to verify a few things (possible construction I think). I never received that email and am wondering how to move forward as I am movi

I can access my Xfinity Home Voicemail from my Home phone with the *99 feature. When I try to use my Xfinity S22 Ultra or S9 cell phones, as instructed, 1. Dial your home phone number. 2. When your personal greeting starts, press #. Doing so with the cell phone, pressing the # key generates the