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Changing phone number

We're considering having our Comcast home landline phone number changed to a new unlisted number if that's possible. Can we get some answers on this, please?  We don't want to change anything yet -- just want to find out first what is involved, how to go about it, etc., then we can decide whet

Question

 • Home Phone Service & Equipment

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XB8 In-stock status

When can we expect to be able to order an XB8, and with a good probability, someone would actually RECIEVE an XB8 and not an XB7?

Question

 • Customer Service

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Starz for $1.99/2 months?

I'm seeing (on the tv on demand area) an offer for Starz for 2 months at $1.99/month. When I click on subscribe it says $8.99. How do I activate and make sure I get 2 months at the special pricing?

Question

 • Customer Service

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Closed

WiFi App Attachment craziness

Ok, so after major gateway madness, I went to the Xfinity App to check on the devices attached to our WiFi. Kicked off some that looked hinky, including an extra iPhone. It looked like mine, but mine was there also - so I took mine off as well. And I forgot the network on my phone. Added it back, bu

Question

 • Xfinity App

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Xfinity App

Showing two connections for one device, why is that? When I delete one it comes right back. If I delete both it still come back as two connected. Am I been charged twice the data for one device?

Question

 • Xfinity App

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Closed

Pick up

How long does xfinity hold equipment.?

Question

 • Customer Service

20

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Was something sent to my house?

I'm a new customer but did not order a Getting Started Kit, as I have my own equipment. However, I recieved emails from Xfinity saying they sent a package, and UPS says they delivered something that weighed 1 lb to my front door. I have not seen anything from Xfinity at my door, in my mailbox, or an

Question

 • Customer Service

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Change Plan

I’m trying to change our plan, but it keeps saying “We’re sorry. Please contact us.” I’ve tried it through the app and on the website.  Both give the same error message.

Question

 • Customer Service

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Closed

CableCard and Hallmark Drama

I am just curious if anyone knows why my HDHomeRun Prime devices will see the Hallmark channel and the Hallmark Movies & Mysteries channel, but it won't see the Hallmark Drama channel?

Question

 • Non-X1 Service

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Please bury my drop

Had my internet line to house replaced on Aug 24, 2022 with the orange cord. Installer told me someone will be here within 8 days to bury but no one has been out to bury the line. I've called twice now. First time they told me the installer closed the work order without alerting the crew to come bur

Question

 • Customer Service

21

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No support for dangerous safety issue

My neighbor's cable was repaired in some way and the lineman left the cable drapped across my property at neck height. There is absolutley no [Edited: profanity] way to report this. Do I need to contact the legal department instead of support? This issue has happened multiple times. If I didn't lik

Question

 • Customer Service

43

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Where is REELZ?

It was working 2 weeks ago! Why did it stop and how do I get it back?

Question

 • Channels and Programming

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Xfinity beta stream problem started recently w. TCL-Roku TV

We have started having a problem reported in other posts, but I haven't seen a real answer, despite the fact that this appears to be a reurring problem with the combination of Xfinity with TCL-Roku TVs. When we try to use Xfinity beta stream, we go through the whole sign in, 6-number code process, g

Question

 • Xfinity Stream Website

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Official Solution

Closed

Possible Scam

Received a phone call the other day that looked like a scam number but I answered it because I thought I recognized the last 4 numbers. I had said hello 3 times and I was about to hang up when a Indian sounding guy started talking saying he was with Xfinity. He asked if my name was so and so and I s

Question

 • Customer Service

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Official Solution

Need help changing my moving date for Xfinity transfer.

Is there anyway you can change the date after the order was submitted?

Question

 • Customer Service

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Xfinity App Issue..Sorry we are having some trouble message

I see many are having issues with the Xfinity app. Well here is my situation..... I am a tester of various types of modems and gateways so I have used the Xfinity app to activate equipment quite a few times. As of a week or so ago I am unable to get pass the login screen. All I get is what you s

Question

 • Xfinity App

461

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Accepted Solution

Rewards issues

We just sign up with Xfinity but when I look into rewards right away it says your account is not eligible but I spoke with a live representative and she said my account is eligible and she put in a ticket but I haven't heard nothing in a couple of days

Question

 • Customer Service

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ACP

I have tried to apply for Xfinity ACP program since May 20 and always gets this error message: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN10007 Chatted and talked to numerous Xfinity agents with no resolution. Is anything else I need to do? Thanks, [Edit: Personal Information

Question

 • Customer Service

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Want to remove xFi complete add-on from 2 year contract

I signed up for a 2 year contract internet plan that included xFi complete for 1 year. That 1 year has passed, and I would now like to remove xFi complete and use my own modem to avoid the $25 fee associated with xFi complete. Please advise me how I might remove the xFi complete add-on and still

Question

 • Customer Service

77

3

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router

I have a electric car charger and it was working fine with my old router, then xfinity sent me a XB7-T and not my charger will not connect. Has anyone else had this problem and if so how did you get it fixed.  

Question

 • Your Home Network

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