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Email with one -reply to- address not sending

Using Apple Mail (13) MacOS and iPhoneOS. I put my personal custom domain email address into my "reply to" and use my Comcast.net IMAP server. My custom domain emails get redirected to my Comcast account. Worked fine for years, until a few days ago, now these emails all show up fine in my SENT fold

Question

 • Email

30

1

0

Accepted Solution

TV Box start issue

When I joined Xfinity service I got the tiny tv box for free. After using that for several months, it started show certain problem. Whenever I turn on the TV Box, it shows bad quality of screen. I have to restart the device every time I turn it on. (I tried troubleshooting counter measures, unplu

Question

 • Customer Service

26

1

0

Accepted Solution

Closed

MB8611 "can't keep up"

Hi. I keep getting email messages telling me that my modem is not fast enough to keep up with my Xfinity plan. I bought a Motorola MB8611 which shows up as one of the best options on the compatible devices page. So, why am I receiving these emails from Xfinity? I would like to see higher speeds - I

Question

 • Your Home Network

37

1

0

Accepted Solution

Need orange cable buried.

I’ve had orange cable in my yard for 2 months. What do I need to do to get it buried? I was told when it was installed that it would take less than 2 weeks

Question

 • Customer Service

24

1

Accepted Solution

Appletv+ episodes missing from menu

On my TV...I select my AppleTV Show and hit the Episodes button no seasons or episodes appear. Three columns all blank.  This started a few days ago. All Hulu, Netflix, HBO Max episodes how up, only Apple tv is missing episodes.  I've already reset 3x, refreshed 3x, unplugged and waited 2

Question

 • Xfinity Stream App

53

2

0

Accepted Solution

Rejection of outgoing email while in PortugAL

I am in the Azores, Portugal, for the summer once again. In previous years, I've had no problem with accessing full use of email through Thunderbird. This summer has been an endless string of error messages refusing to handle outgoing messages. I regularly get this message: Sending of the message

Question

 • Email

111

6

0

Accepted Solution

CM2000 high ping spikes and speeds dropping under 1Mbps sporadically

I upgraded my CM1200 modem to a CM2000 because the website said the prior modem was not compatible with our Xfinity gig service. The CM2000 was listed on the approved 3rd party device list, however that site no longer will load and I was told by your technician that came on site this past Tuesday t

Question

 • Your Home Network

79

4

0

Accepted Solution

Internet Only Plan

I was looking to try and move my account to an internet only plan but have not been successful with finding that information using the self service options.  

Question

 • Customer Service

29

1

0

Accepted Solution

xfinity drops out for a minute dozens of times a day

My Xfinity internet drops out for ~1 minute dozens of times a day, seemingly sporadically. I have had multiple techs come out and they all claim there's no issue with the line coming in. I'm at a loss as to what to do. Here's the info I get from my Motorola MB8611 modem: Tim

Question

 • Your Home Network

70

4

0

Accepted Solution

Change of service not reflected in latest billing statement

Hi, I recently made a change in my service. I dropped Internet and TV and only kept Security service. It was a nightmare trying to get that done. But I finally reached an agent on the phone who told me that it was possible. This change was made in or around July 26th. I just checked and I no long

Question

 • Billing

20

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Accepted Solution

Planned Outage of 2 hours

The planned outage was supposed to be up to 2 hours plus intermittent outages. It has been down over 6 hours now. We work from home. Any idea when our service will work again? Thank you

Question

 • Customer Service

73

3

0

Accepted Solution

Closed

Internet stutters periodically, causing lag spikes and short disconnects.

Stable internet connection for over two years at this address, but the last two months have been riddled with ping spikes and short disconnects. Dove into the modem's connection screen and logs and I am having issues with the OFDM channel it seems. For 32 days of uptime I have had 1.03 billion co

Question

 • Your Home Network

112

1

0

Accepted Solution

Closed

Removing Dish Network Cable

I have an old dish network dish on my property. If I cut the line to get rid of it will it interrupt my xfinity internet cable? Are they separate?

Question

 • Your Home Network

32

1

0

Accepted Solution

Is Xfinity blocking my DNS responses?

For some reason, when my computer is connected to the internet via my Xfinity home WiFi connection, and using the DNS configuration that was automatically configured, I cannot do any DNS lookups for my domain, (foxcove.com). On other networks, the same DNS lookup ("dig foxcove.com") returns the e

Question

 • Your Home Network

104

4

0

Accepted Solution

Closed

Internet goes out for hours more or less in the evenings.

Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is int

Question

 • Your Home Network

109

6

0

Accepted Solution

Texts about returning equipment I don't have

Hello,I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.I did double check the Xfinit

Question

 • Customer Service

37

1

0

Accepted Solution

Closed

Xb8

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Question

 • Customer Service

6.8K

29

Accepted Solution

Closed

Public IP address

My speeds are fine and the internet is stable. The problem is my public ip is showing that I’m somewhere in jersey while I’m actually in Washington state. That’s causing my game to connect me to a server on the other side of the country which gives me a high ping. There are servers in Portland and o

Question

 • Your Home Network

118

3

0

Accepted Solution

Closed

Public IP shows wrong location since Comcast outage 4/18

Ever since the all-day Comcast outage on 4/18/2022, my Public IP is showing me in NJ - but I'm in WA! My 'local' streamed channels now don't work ("Not available in your area") and all MLB.tv games for my team (not from NJ or WA) are blacked out.  Comcast CS says it's my router but I've reset

Question

 • Your Home Network

317

4

0

Accepted Solution

Removing auto pay and paperless discount

Hello, I am enrolled in auto pay and paperless and have been receiving a discount of $10/month and a service discount of $13.01/month. I was just informed that my bill will increase by $23.01 next month because of both discounts being removed. Why are they both being removed? I understand the $13.01

Question

 • Billing

42

1

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