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Cancel cable keep internet

I need to cancel my cable service and keep my internet service. I've tried to navigate the website to do this but I can't even get the chat feature to work because they said there are no employees available to help me. I am so frustrated with this company right now and their lack of customer service

Question

 • Customer Service

53

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XB8 Request

Looking to upgrade my device to the XB8. Thank you, in advance.

Question

 • Customer Service

42

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using my own cable modem and wifi router

Recently moved and am using Xfinity modem/router until I could unpack my old equipment. Finally got to them and tried to set up internet.  The Arris SB6183 modem combined with a Netgear R7900 seems to hook up fine, but no internet.  I went through the compatible devices list, which shows

Question

 • Customer Service

151

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Xb8 testing.

Hi my name is Jordan my family and I have been xfinity customers since the name was Comcast and have always been up to date with all the new technologies. I have 8 people living in my household and tech agents and support know I contact a lot for little miniscule things like even making sure our sig

Question

 • Customer Service

70

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TV Remote

My XR2 Remote menu is in Spanish and I can't get it to go back to English. When I press the menu button it only shows Spanish.

Question

 • Channels and Programming

189

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Startup box delivery

I ordered new service that is being sent in a startup box. But I am not at the address the service is for yet. Can I change the delivery date or the address it's sent to?

Question

 • Customer Service

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XB8 for Diamond Rewards customers

I read that Diamond Reward customers with gigabit plans can get the new XB8 gateway but when I called in customer service told me they had no info and no way to send me one. What’s the procedure to get this new gateway?

Question

 • Customer Service

52

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Closed

mlb extra innings 2022

april first only getting logo and crummy music paid for package yesterday . support no help

Question

 • Channels and Programming

230

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Xb8

Are these available yet? Dying to try this out with the GB speeds

Question

 • Customer Service

54

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New Construction

I am also looking for the proper place to contact Comcast in getting new cable lines installed for New Construction. After having tried the Xfinifty Asst, Live Chat and several phone calls I have to say its a little frustrating. Any help would be appreciated.

Question

 • Customer Service

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Speeds on the Gigabit Internet Plan

I have the The Gigabit Internet Plan with these published speeds: Download speeds: up to 1200 Mbps   Upload speeds: up to 35 Mbps Running speedtest.net I get the following:   Download speed a shade over 1400 Mbps   Upload Speed of 42 Mbps  A few questions for you

Question

 • Your Home Network

121

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New XB8 Gateway

Hello, wondering if I am eligible to get the XB8 Gateway that is being offered by Xfinity

Question

 • Customer Service

100

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Router humming noise

Our router is making a humming noise and we were we could get some insight on how to stop it or even getting it replaced

Question

 • Your Home Network

104

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Video lag watching Live TV

Hello, I am experiencing choppy video at times when watching live tv on NBC or CBS on X1 DVR box. I ran a system diagnostic test via the Xfinity My Account App and no problems were found. Any thoughts? Thank,

Question

 • X1

57

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Received email from Xfinity about ACP

I can’t be the only person and I am desperately hoping someone can help me with instructions on how to fix this issue. On Jan 25 I received an email at my Comcast email address with the subject “You qualify to receive your Internet Essentials service at no cost”. The email went on to talk about AC

Question

 • Customer Service

200

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Official Solution

what is the minimum download speed !!!BASED ON MY PLAN!!!

I fully understand that speeds can vary due to type of modem, Internet traffic, yada yada yada. My question has nothing to do with the actual service to my home.   Please keep this in mind as you respond. Thank you ahead of time, saving us all time and trouble. I would like to know what is

Question

 • Your Home Network

282

6

Accepted Solution

CentraLite 4256050-ZAHC

We have two CentraLite 4256050-ZAHC plug in switches that came with xfinity home system. One has stopped working. Always on socket works but controlled socket does not come on at all. Tried changing rules in xfinity app but nothing works. So I thought removing and reinstalling it from the mobile a

Question

 • Devices and Equipment

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DVR keep Only 10 episodes

What does it mean to "Keep" "Only 10 episodes"? does it mean stop recording after there are 10 saved episodes or delete the oldest episode when there is already 10 episodes?

Question

 • X1

48

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Accepted Solution

Closed

Voicemail Notification

My voicemail notification by email quit working long ago. I decided to check in to it again. I deleted the email address that I had listed in the Xfinity Voice (Settings --> Voicemail Notifications), then added my comcast(.)net email address in its place.  I still am not getting the noti

Question

 • Home Phone Features

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T25 Modem not getting Gigabit speed

Hello, I signed up for Gigabit plan and should get 1200 MBPS speed. However I am not able to cross 935 download speed. Upload seems to be fine clocking at 39. Comcast is saying contact Arris to change configuration. Arris is saying there is nothing to change. Anybody has same modem and getting giga

Question

 • Your Home Network

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