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IPv6 with MB8611

My setup is Modem: MB8611 Router: Netgear Orbi RBR20 I set the Orbi's IPv6 setting to Auto Config, rebooted it as well as my modem, but no IPv6 address is detected at https://test-ipv6.comcast.net/. I chatted with an Xfinity agent, and they say my internet service supports IPv6, but my mode

Question

 • Your Home Network

54

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NHL Center Ice team logos in the guide (and NBA League Pass too)

Good morning, Now that the 2021-22 season is here, can you put the team logos back up on the channel guide? If I'm switching between 2 or more games and hit the last channel button on the remote, it was easier to identify the game I was watching by seeing, say, the Bruins logo than an NHL CI logo,

Question

 • Channels and Programming

22

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Issues With My New Xfinity Mobile Samsung Galaxy S21 Ultra

See attached. Why is this happening & how do I fix it??Thanx

Question

 • Xfinity Mobile

87

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stream app on fire stick

Please fix app so the closed captions is NOT automatically on. It’s a pain to have to keep turning off the CC every single time you change channels.

Question

 • Channels and Programming

23

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0

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$300 on backordered phones

Hi I want to purchase an I Phone 13 pro and it says in order to get a $300 Visa Card i will need to activate the phone in 15 days from the date of purchase. The phone is on backorder and it will be here next month and will not meet the 15 days criteria. Is there any way i can still get the $300?

Question

 • Xfinity Mobile

98

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Error iMac (edited personal info)

I can't get beyond the "now connecting to your entertainment experience" on my iMac ever since I installed the latest Mac upgrade for my device (I am using Big Sur version 11.6) about a week ago. Previously I had no problem.  My MacBook Pro works perfectly with Xfinity (it has Mojave version 1

Question

 • Xfinity Stream Website

16

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0

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Service visit charges

Recently I scheduled a technician visit to fix a problem with several channels not coming through. I agreed to the visit because the matter could not be resolved over the phone or remotely by a service representative. I was NOT told there would be a $70 service charge added to my bill. I have been a

Question

 • Billing

42

1

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Internet randomly dropping and inconsistent internet speeds.

Hello. I have been having issues with my internet dropping signal for the past 2 weeks or so during virtual classes and other random scenarios such as video buffering (never really had this issue before) and having constant packet loss when playing online games. I also get inconsistent speeds. Whe

Question

 • Your Home Network

43

3

0

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Comcast agents.- telling one price then the contract said a different price.-

Comcast [Edited: "Inflammatory"]??? Agents telling one price all this awesome discounts and everything is wonderful but then !! Baam!!!! The price is even higher.- they used a good scam trick there.-

Question

 • Billing

24

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X1 Remote RF or IR?

Is the remote control for X1 boxes RF to enable function when direct line of sight is not available? What is the range of RF control?

Question

 • X1

117

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Billing issue!

We had an internet outage for the last four weeks and assuming it was a problem with my router I rent an xfinity router and yet the internet outage persisted and two times technician visits , I was charged a 100$ for one of the technician visits … I am shocked and frustrated despite spending several

Question

 • Billing

24

1

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Comcast spam filter vs. email filter - order of operation?

If you set up an email filter is it evaluated before the Comcast spam filter, or afterward? I have set up a filter to route some known spam into a folder of my choosing, but they are still winding up in the Comcast Spam folder. So it seems that the Comcast spam filter is evaluated before the emai

Question

 • Email

46

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90+ home community

Hi i moved to new community which is having 90+ homes But surprising COMCAST is not having service. here is the address details [Edited: "Personal Information"]

Question

 • Customer Service

15

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0

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My DHCP connection started failing today

I’ve been an Xfinity internet user for years, with no change to my settings (modem or router) for years. In the middle of the day today the wireless network stopped working.  Then, after some reboots of the modem and router, all connections stopped working.  I checked my router’s config p

Question

 • Your Home Network

33

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0

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Voicemail not working!

I have been trying to get someone from Comcast to resolve this problem since the end of August, I have spoken to 13 different people. At the present I have been holding to speak to a supervisor for 8 minutes. today I was transferred 5 different times.  I have four or five different ticket num

Question

 • Customer Service

13

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0

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Switching from Directv to Comcast

Hello, I'm looking to switch from Directv to Comcast for my TV. I already have cable Internet through Comcast. I have three tv's that I would like to have hooked up, and would like the X1 hardware. I would require a professional install. Would the tech remove the old Directv wires from my house?

Question

 • Customer Service

70

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0

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Escalated

My MB8611 Frequently Restarts, Takes Forever to Startup // High Number of Corrected Errors on OFDM PLC Downstream Channel // T3 Timeouts

I recently upgraded to 1.2gb internet with a Motorola MB8611, however I'm having frequent connection/restart issues. Event Log    &nb

Question

 • Your Home Network

69

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Email

Can anyone tell me if this is a valid email address from Xfinity: xfinity@emails.xfinity.com Yes, it is underlined. Thank you

Question

 • Email

347

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App activate dta

how to activate new data i am on app. Only see for modem

Question

 • X1

31

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0

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Closed

Cost of X1

I've had Comcast cable for about 25 years. I still don't have X1. I am very satisfied with what I have, but I am confused by X1. Is there an extra fee for X1? Will I need a new cable box and remote? Will the rental fees increase?

Question

 • Customer Service

63

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