Painfully slow chat agents & broken promises

I would be happy to elaborate. My first bad chatting experience was actually a few weeks ago when I was calling to find out how to block spam calls and while they told me how to do it, they persisted. Then I was offered two free Apple watches, but told that it would cost me an extra $10 a month and I informed the rep that I could not afford that so I did not want the watches. She then told me “ don’t worry about it“ and “we got you” but I learned that that promise was never lived up to. Then a few days ago I called to have my landline pulled because I could not stand the dozens of calls I was getting a day from scammers and telemarketers. I was told that they would lower my cable bill even further and that I would have a one time very low payment of 128.00 (which even showed up in the Xfinity system, but I could not send a picture of it), but yet the full amount of $344.00 was taken out of my AMEX account automatically when my bill was due?! There goes that promise then I had to call again because along with the landline being removed, my Netflix subscription got interrupted, and I was assured that I would be getting that for free and yet no agent was able to help me with that despite being passed to six different people without even being informed by most of them whose promises to offer me excellent services and resolve my issues were insincere and probably offer just to get better feedback.I finally had to call Netflix myself and got it squared away although I’m not sure I signed up for the right package. So essentially I spent four hours completely wasting my time and getting more frustrated with no resolution, fulfilled promises, no access to speak to anyone on the telephone and now I about to discontinue all services.

Unfulfilled promises I meant to write.