5 Messages
Can't pay bill online, always error message that says "this isn't working right now". Please fix your online bill payment site
Something changed since last month obviously and it wasn't me. Same browser, same PC. Can't pay bill online, it gives me an error screen saying "this isn't working right now"
Accepted Solution
XfinityAdrienne
Official Employee
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877 Messages
2 days ago
Hey there, @user_ssa0oc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with accessing the billing details, and we will certainly document the feedback on our end. Have you cleared the browser cache and cookies? If so, can you attempt to access the site incognito? There are a few other ways to process the payment in the meantime by calling 1-800-XFINITY or visiting an Xfinity store near you to pay at a kiosk. Please let us know if any of those help the access.
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user_z8owtk
2 Messages
21 hours ago
same and ready to leave for cspire because of this frustration
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VM26
Visitor
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1 Message
16 hours ago
I'm having the same issue! I click on Make Payment and get the following:
Sorry, this isn’t working right now
Please return to My Account Overview while we resolve the issue.
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