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user_ssa0oc
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5 Messages

Wednesday, November 6th, 2024 2:11 PM

Can't pay bill online, always error message that says "this isn't working right now". Please fix your online bill payment site

Something changed since last month obviously and it wasn't me. Same browser, same PC. Can't pay bill online, it gives me an error screen saying "this isn't working right now"

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Updated 

11 days ago

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Accepted Solution

XfinityAdrienne

Official Employee

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907 Messages

16 days ago

Hey there, @user_ssa0oc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with accessing the billing details, and we will certainly document the feedback on our end. Have you cleared the browser cache and cookies? If so, can you attempt to access the site incognito? There are a few other ways to process the payment in the meantime by calling 1-800-XFINITY or visiting an Xfinity store near you to pay at a kiosk. Please let us know if any of those help the access. 

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user_ssa0oc

5 Messages

It worked with Incognito mode! Thank you!

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16 days ago

XfinityChristy

Official Employee

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1.6K Messages

 

user_ssa0oc That is great to hear! Thank you for being an Xfinity customer. Before I mark this cases and resolved, is there anything else I can assist you with today regarding your Xfinity account and services?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

0

user_z8owtk

2 Messages

@user_ssa0oc​ thank you!  it sure did.  what a  mess!  I appreciate your input for sure!

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15 days ago

0

XfinityBillie

Official Employee

 • 

2.8K Messages

 

user_z8owtk Thank you for taking the time to reach out to us here on our Xfinity Forums. I just want to confirm, you were able to process the payment by using an incognito window? Or did you still need further assistance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

user_z8owtk

2 Messages

15 days ago

same and ready to leave for cspire because of this frustration

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0

VM26

Visitor

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1 Message

15 days ago

I'm having the same issue! I click on Make Payment and get the following: 

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue.

4

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pow111

Frequent Visitor

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8 Messages

I am having same issue.  It shouldn't be difficult to pay the bill!

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15 days ago

0

XfinityGabriel

Official Employee

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1.9K Messages

 

pow111, Oh no! I understand how important it is to easily pay the bill. I am so sorry to learn about this experience with having the same issue. You've come to the right place. Have you tried clearing cache and cookies or accessing the site in incognito like my awesome colleague mentioned? Have you happened to try the XFINITY app as another great digital option for making payments whether at home or on the go?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

user_e0emem

1 Message

I'm also having this problem. I attempt to pay the bill on the app, and get the same exact error "This isn't working right now", and I'm unable to pay online, because it directs me to get the app. So frustrating!

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15 days ago

0

XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_e0emem! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making a payment, but you have definitely come to the right place for assistance.

 

It sounds like your Xfinity app is trying to authenticate your login through the same Xfinity app. I run into this with my own account every 30 days or so. When you get the popup asking you to open the app, you should be able to click on it and then select "Yes it's me" to return to your payment attempt. The Xfinity app will run this popup through the default browser on your device (Safari for iPhone, Chrome for Android). If it keeps getting stuck in a loop, you may need to clear the cache, cookies, history, etc. in the default browser app settings.

 

You can also try logging in to a separate incognito browser window, so you can authenticate your login in the app separately. Once you successfully log in, it should be good for the next 30 days or so, just be sure to select the "Remember this browser" on the login screen.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

user_msc041

1 Message

11 days ago

Had the same issue and now I'm being charged two months and a late fee. Currently on the phone being lied to about nothing having been wrong for these past few weeks.

1

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XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_msc041, Yikes! This is definitely not the experience we like to hear about. I can certainly understand the importance of being able to make payments without errors. I apologize for the inconvenience that this has caused. You've reached the right team of experts. We are a group of specialists that can help. Would you like to continue working with our team over the phone or with us on here? To continue on here, have you tried any troubleshooting steps yet like the ones referenced by our awesome Xfinity experts in this thread? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

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