5 Messages
Can't pay bill online, always error message that says "this isn't working right now". Please fix your online bill payment site
Something changed since last month obviously and it wasn't me. Same browser, same PC. Can't pay bill online, it gives me an error screen saying "this isn't working right now"
Accepted Solution
XfinityAdrienne
Official Employee
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970 Messages
1 month ago
Hey there, @user_ssa0oc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with accessing the billing details, and we will certainly document the feedback on our end. Have you cleared the browser cache and cookies? If so, can you attempt to access the site incognito? There are a few other ways to process the payment in the meantime by calling 1-800-XFINITY or visiting an Xfinity store near you to pay at a kiosk. Please let us know if any of those help the access.
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user_z8owtk
2 Messages
1 month ago
same and ready to leave for cspire because of this frustration
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VM26
Visitor
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1 Message
1 month ago
I'm having the same issue! I click on Make Payment and get the following:
Sorry, this isn’t working right now
Please return to My Account Overview while we resolve the issue.
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user_msc041
1 Message
1 month ago
Had the same issue and now I'm being charged two months and a late fee. Currently on the phone being lied to about nothing having been wrong for these past few weeks.
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