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Wednesday, November 27th, 2024 12:47 AM

Temporary Service Plan

I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to connect with a live agent. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be honored since payment was taken and service to be restored.

Accepted Solution

Official Employee

 • 

1.3K Messages

16 days ago

Thank you for reaching out to us here @user_banana6. I would be happy to check on any payment arrangement set up from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

2 Messages

I have sent a DM, thank you for your response

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