Visitor
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1 Message
Contact to clean excess cables in common area
Hi,
I’m working with the HOA to see what can be done about the excess cables in the common area. I’ve tried calling 800-934-6489, which redirected me to a live agent, which redirected me to 800-934-6489 and 844-250-8578. All automated systems try to troubleshoot my account and prevent me from talking to a rep. Who can I contact to get more information about what can be done?
For context, we live in a 24 unit building and I counted 49 cables. There are so many cables at this point that the box will not close.
Thanks for the help
XfinityMarshante
Official Employee
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52 Messages
20 hours ago
Hello @gmathieu, Thank you for reaching out and leaving a post. I hope you are having a great weekend. I understand the importance of making sure no excess cables are lying around the property or halfway put up. I will be glad to look further into your concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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