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change plan

My agreement is over and i'm unable to change my plan online. When selecting change plan it takes me to a page to contact xfinity.

Question

 • Billing

220

4

Accepted Solution

Does the Internet Data usage Courtesy Month have a limit?

I'm moving data from an external hard drive that I'm concerned may fail to another external hard drive that is backed up to the cloud. I'm currently close to the 1.2TB monthly limit, and I have about another 2TB to move. Is there a limit for the Courtesy Month?  Can I go above the 1.2TB by ano

Question

 • Customer Service

36

1

0

Accepted Solution

HD channels not available

HD channels were fine today, then images became blurry off and on. Error message xre 03059 appeared and said channel temp unavailable.  Non HD channels are fine.  Tried sys refresh and problem persists, so called xfinity cust service who eventually said I need to exchange my cable box and

Question

 • X1

71

3

0

Accepted Solution

Residential service charge

Our internet connection was constantly dropping in and out of service. We called customer support and they tried to send updates and check on their end if signals were being received. She said that there was an error and that a tech was needed to fix. When the tech came out he found the problem. It

Question

 • Customer Service

37

2

0

Accepted Solution

rewind doesn't go all the way to the beginning of the program

I am new to X1, so that I may be off the mark. Here is my question. Suppose a live program begins at 10:00 and ends at 11:00. I switched to that program at 10:04 and started watching at that time. When I try to rewind the program, it goes back only to 10:04. Is this by design? If the only rewind w

Question

 • X1

57

5

0

Accepted Solution

Cm1100

Problems with my internet, not really tech savvy. Can anyone help?

Question

 • Your Home Network

58

3

0

Accepted Solution

Closed

account broken? "This network is not included in your current Xfinity TV service"

I use my xfinity login credentials to stream from other apps as showtimeanytime.com, espn.com, cnn.com, etc. Since yesterday, when I try to login from "Select your TV Service Provider" screen I am getting the message: This network is not included in your current Xfinity TV service. To add it to yo

Question

 • Sign-In and Account Management

72

1

0

Accepted Solution

refund request

I have a balance on my account I would like refunded. Could you please enable the direct message here so I can proceed?  (Took a while to figure out that I need to make a post in order to enable direct message). 

Question

 • Customer Service

35

2

0

Accepted Solution

Closed

View gateway uptime

I suspect my gateway went down this am as my devices send me alerts that they could not ping the gateway private IP address. How can I see the uptime statistics?

Question

 • Your Home Network

79

1

0

Accepted Solution

Phone Scam

I just received a phone call about giving me a new promotion from Comcast. I knew it was a scam as the number [Edited: "Personal Information"] is a non working number. I tried calling it on my other phone. Plus Xfinity sends a verification code before accessing my account. What baffles me is tha

Question

 • Customer Service

110

2

0

Accepted Solution

Closed

Payment arrangement debacle

Hello, I am currently experiencing severe financial hardship due to a major death in my family and some additional unexpected expenses that I have incurred recently. Knowing that I would need some more time to pay this bill before my internet was cut off, I placed a phone call to the Xfinity Cust

Question

 • Billing

59

2

0

Accepted Solution

Dispute Tech Charge

Who do I speak with about my bill being credited$100 for a tech charge. I changed apts in mysame complex and moved my services. (1) I was NEVER informed about a tech charge byyour customer service nor by your tech; I wouldhave denied it as I did prior too. (2) The charge is for an installation tha

Question

 • Billing

77

3

0

Accepted Solution

MB8611 connection regularly drops

At least once a day, my modem seems to lose connection. We installed this modem in the last few weeks and it's pretty much been happening the whole time. Below are the downstream and upstream bonded channels taken from a snapshot when the connection was working fine. In the modem event log, I

Question

 • Your Home Network

126

6

0

Accepted Solution

RE: Comcast dug up my yard

I am not a comcast customer but you had a team dig up my yard to fix the cable for my neighbor.  The repair team dug up my grass and just tossed the dirt back on top.  I would like COMCAST to explain how they are going to fix my yard. 

Question

 • Customer Service

46

1

0

Accepted Solution

Issue logging into new Account

Whenever I try and log into my newly created account I get an error ("Hmm, the page didn't load correctly") when it tries to go to the account page. After looking some things up it appears i might have not created an Xfinity ID, but when I try and make one it says it doesn't match our records. Is th

Question

 • Sign-In and Account Management

39

1

0

Accepted Solution

Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv....... it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

Question

 • Xfinity Stream Website

946

9

0

Accepted Solution

cancel

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

Question

 • Customer Service

109

1

0

Accepted Solution

XB8 Current Availability

I'm a longtime Gigabit customer, as well.  I was wondering if there is any increased availability, lately, for the XB8.  I check the forum periodically to see if this is the case.   It would be nice to to try it out.  Thank you. 

Question

 • Customer Service

172

2

0

Accepted Solution

Closed

emails missing in searches

Hi, I've noticed for about a week that when I search my emails on my PC, the search results are only a fraction of the actual emails expected.  I tried signing out on all devices, and using a new browser, with no improvement.  I couldn't find any email settings that I thoug

Question

 • Email

145

7

0

Accepted Solution

Reset cable box every two days

Hi, I have to send a signal to reset my cable box every two or three days to get it to work. I’ve called multiple times but am yet to speak with a technician.  Can someone please provide technical support?

Question

 • X1

65

2

0

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