My live agent tonight was Tarun. I really wanted to give a glowing review to Tarun, but didn’t see where I could do that. They told me that once I clicked End Chat, I would be asked to rate them, but I was not given that opportunity. Tarun was able to get my tv working again very quickly. They were

As shown in the pics below, the cover to the green Xfinity cable box behind my townhouse blew off during the recent snow storm. Wires / cables / etc from the box are COMPLETELY EXPOSED to the elements making it a HAZARDOUS CONDITION to anyone who may inadvertently come across them (i.e., children pl

I have no Comcast/Xfinity modem; I have always had my own, for the 25 years I've lived here. But my bill shows a $12 charge. How do I get rid of this charge? Why did it ever appear? Again, I have never had a modem from Xfinity / Comcast!

I want to cancel my cable tv service but keep my internet service. I have tried Xfinity chat and app but just go in circles and do not receive any useful information or assistance. Please help!

Hello Xfinity Team, I’m on Gigabit X2 plan, using a Netgear CM3000 (customer-owned, Xfinity-approved for Next Gen speeds). Despite midsplit being deployed in my area, my upload speed is stuck at ~40 Mbps. I’ve already done all basic troubleshooting. My Netgear CM3000 is falling back to legacy ATDMA

I've followed the app instructions, which were mostly straightforward (aside from the fact that I couldn't find the CM MAC number where it was supposed to be) but got stuck when it said to wait five minutes for the top three lights to remain on. I've waited for up to half an hour each time after res

Strong winds broke a tree branch, which took down our internet cable line. The cable is now laying in our yard and on our garage roof, posing a risk to our pets. I created a support ticket (Edited: Personal Information), but haven’t received confirmation, and the ticket doesn’t show in my account. W

Yesterday I had to speak to 5 different people for the to get them to understand that the cable being put inside the home was not completed. I had the worst customer service it was unbelievable that you have people working their that cant understand what i was telling them. The customer service man

Fedex delivered my router and modem to an empty home, days before I moved in. Now i'm getting billed for service.I don't have.

Today I received a phone call from [Edit: "possible malicious number"] with a recording in a woman's voice saying " Hello, this voicemail is from Comcast Xfinity. Due to missed confirmation, the 50%discount on your monthly bill is no longer in effect. Please call us back on the number showing on you

The bill seems to be getting higher, suddenly going up to $120?? So I lower my plan because that's way too much for just internet, but now it's almost back to $100. Then I caught that I've been paying for equipment I never had? I provide my own modem and router, I've never had one provided and do no

Hello, I have tried a thousand times to get through the automated system and while restarting my modem works as a temporary fix, the issue still persists DAILY. Every day, around 10:45a-12p, my upload speeds will slow down to 0.1Mbps and it affects all of my devices. My work laptop(connected to VPN

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back

Hi there, I have two Xfinity accounts. One is from my old address, used to have the internet for that address, and has my mobile account. One is from my current address, has the internet for my current address, but has no other services. Is there a way to have my mobile service moved to the account

My account is incorrect. I rec’d and returned a broken phone. I was charged 350 for the break, and the credited 352 S a device credit. My 34.95 device credit x24 mo was removed. This is an issue of a broken device being shipped. please resolve. It’s still not correct. And this will be the third atte

My Xfinity router Overheats, frequently loses internet when it’s hot. It is hot to the touch and has to be unplugged for bit to cool down. Am I able to replace it.

Whot do the following modem log entries indicate? Fault in the OFDM/OFDMA downstream channels? Wed May 14 02:22:18 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Wed May 14 0

I have an account billing issue involving a refund for an account that service was canceled on. I called and spoke to 2 people and issue was not resolved. I need contacted in regards to account [Edit: Personal Information]. I was billed in advance for service and the amount was also taken out of the

Dear Xfinity Customer Support, I am writing to formally dispute the final billing on my account, as the charges applied after my confirmed service disconnection date are incorrect and have resulted in an overcharge. Despite multiple phone calls with your customer care team, the issue remains unresol

Hi there - I received an Xfinity flex in the mail quite a while ago that I did not request. I haven’t had any use for it and would like to get rid of it. Is this something I need to return, and if so, how do I do that? I don’t see it listed on my account to generate a return label from there