Hi, I am desperately trying to have an answer. I went to a Xfinity shop July 1st to stop my service as I am going back to France I gave back my modem. But surprisingly I have been charged $35 on July 13th. so I would like to have my autopay stopped and my money refunded.  Could you p

What happened to the Movies! Channel? It used to be on channel 343 but now it is gone.

I placed an order on my account to switch from a customer provided modem/router to a xFi gateway. I received an order number and was told I would also receive a confirmation email. Over 24 hours later and I have still not received any confirmation email. I have checked every folder associated with t

I have changed plan on May 5 and the bill has not been prorated since April 29 billing cycle. I was told that the prorated bill will show up after the billing cycle May 29 by a live agent and he also tole me there is a $23.65 credit after the billing cycle on May 29. However the bill is showing the

Quick question -- I was trying to use the xfinity live chat to solve an issue with account activation, and rather than solving my problem, the representative attempted to run what appeared to be a social security scam on me. Can anything be done about this? Thanks.

This issue has been plaguing me for quite a long time; even upgraded the modem to a CM2000 yesterday; im getting the promised download speeds but upload speeds appear to be capped at 40mbps. i worked on this issue with multiple technicians but they were unable to solve it. People seem to be having

need information on a ticket. how can i see the status?

We received a new Xfinity Gateway in April of this year. After installation, we have had no Phone service.  Help.

I recent moved across the US, and had all of the confirmations saying my new equipment would be delivered to my new address. However, yesterday I got the tracking number, and it had the destination as my old address. I talked with an Xfinity agent, and they assured me that it was headed to my new ad

I am receiving spam email that is not addressed to me.

I tried to redeem the reward and went through the all instruction steps. I chatted with Xfinity Help system, they could not help, suggested I contact Peacock directly.  After 5-6 emails exchanged the Peacocktv help email system even they cannot get the system to accept the Xfinity reward code.

I just want to verify if I'm seeing this correctly. I have Xfinity Gig internet plan that comes with Peacock Premium as a "free" bonus. It has a ton of disruptive commercial breaks that I do not want. I already thought I upgraded to Peacock Premium Plus months ago, but started seeing ads again so I

I received an email from Xfinity that says "We received your cancelation request, and we're on it" when I have not put in a cancelation request. I would like to make sure my Xfinity service is continued and not canceled.

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

Hello, I recently moved to a new address. It used to be a business but now it is an apartment. I tried to "move" my service and xfinity states that it is a business address and won't let me move forward. How can I change my type of address?

Apparently I cannot send a direct message to the corporate level care team until I make a post first. Then the direct message icon should appear.  So here is my post.

I have xfinity wifi at my home but would like service at a second address. Is it possible to have 2 service addresses under the same account.

Hello. I currently have 2 locations on my Xfinity account. At my Homewood, IL location I have 1200/200 internet, with speeds exceeding those numbers. At my Tinley Park, IL location I also have 1200/200 internet, with download speeds exceeding 1200. However, my upload speeds are capped (throttled) at

I just changed my internet package. On the phone, they gave me the option to have my equipment shipped to me or pick it up in store. Since I have to return the old equipment anyway, I said I'd just pick it up in store. How do I know which store to go to? There are two near my house. And when will my

I have a ticket # for 3rd party tech to come back to my home to remove internet cable line that was routed away from house (by Xfinity) into family room, because I had new siding installed on my home and required cable line to be out of the way of the siding contractors. At the same time tech needs