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Account access

Im having similar problems as other new customers when I try and access the "My account" tab I get an error message telling me something went wrong and it prompts me to reload the page, which results in the same error. I can click on the "View my bill" option but that just gives me this message

Question

 • Sign-In and Account Management

38

2

0

Accepted Solution

Can I pay my Xfinity cable bill bi-monthly?

I am going to be late on this months payment. My income has changed, as COVID-19 is still causing me to not have stable hours at a job where I used to be full time (pre-COVID-19).  The site says that I am not eligible for a payment arrangement.  What are my options?  Is there the cha

Question

 • Billing

19

1

0

Accepted Solution

Closed

Internet drops after upgrading to Moto MG8702

I bought a Motorola MG8702 because my old router was unsupported. I have had nothing but problems staying connected.  When it works, the speeds are amazing, but it drops the connection at least once a day (both wired and wireless).  The Xfinity app says I am offline all the time, even rig

Question

 • Your Home Network

55

10

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Accepted Solution

On demand episodes only available in HD, not SD

Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black

Question

 • On Demand

49

1

0

Accepted Solution

"Hmm, the page didn't load correctly" upon sign in

I get this error message on multiple different browsers (chrome, safari) and devices (OS X, Android) when I log into my xfinity account. The URL is https://customer.xfinity.com/?beta=1 It looks like I'm part of some beta treatment but https://customer.xfinity.com/?beta=0 also does not wo

Question

 • Sign-In and Account Management

602

1

Accepted Solution

Contract Ending...

Hi Xfinity agents. My contract ends on 10/25 and I'd like to switch my services over to 1gig data only unlimited.  Can you tell me how much that will change my bill, please?  (I'd be dropping voice/video)  I'll be happy to PM you my info so you can look at my account.  Thanks in

Question

 • Customer Service

21

1

0

Accepted Solution

plan charge not what was quoted to me

I was quoted $40/mo by 2 agents. I am being billed $50/mo.  Description of charge says that includes $10/mo credit for autopay and paperless billing.  I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo.  I

Question

 • Billing

13

1

0

Accepted Solution

LG Gone?

I am an avid LG phone user, never had a problem with them and love them. However, it was time to get a new phone.  I had an LG Stylo 4 and was looking forward to the LG Stylo 6.  Xfinity Mobile stopped supporting LG?  So, I am stuck with a Moto G Power, that I really don't like and t

Question

 • Xfinity Mobile

37

1

0

Accepted Solution

Free On Demand Movies Costing When Streaming on Computer

Why are movies Saved in On Demand free if watched on TV but would cost if I streamed on my computer? Is there a setting I'm missing?

Question

 • Xfinity Stream Website

30

3

0

Accepted Solution

Fees for canceling one service?

I have everything through xfinity; internet, cable, home phone, and mobile. I want to cancel my cable. Am I still looking at the $10/mo ETF if I only cancel one service?

Question

 • Billing

15

1

0

Accepted Solution

X1 Box Stuck In A Restart Loop

This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check

Question

 • X1

79

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0

Accepted Solution

Cancel TV while keeping Internet service

Hi, I’m interested in canceling the TV service that I never use, while keeping the Internet service that I need. What are my options? Thanks.

Question

 • Customer Service

56

4

0

Accepted Solution

Closed

Hotspot

How do I control the Hotspot signal from my router?

Question

 • Your Home Network

41

3

0

Accepted Solution

Using voice control without pairing to my TV

It seems that in order to use Voice Control you MUST pair the remote to your TV/set-box. There are reasons why I don't want to have the XR-16 remote operating my Samsung TV controls.  Please tell me how to get the XR-16 to operate by voice command without pairing it to my TV (I don't have a se

Question

 • Flex

29

1

0

Accepted Solution

Upgrade to unlimited data

I own my own modem and would like to add unlimited data to my plan for a month. However, when I go to the unlimited data page, it says the service is unavailable. After some research, it seems that the only way to do this is to make a post on the forums and get in touch with someone from xfinity, so

Question

 • Customer Service

10

1

0

Accepted Solution

Closed

IPv6 with MB8611

My setup is Modem: MB8611 Router: Netgear Orbi RBR20 I set the Orbi's IPv6 setting to Auto Config, rebooted it as well as my modem, but no IPv6 address is detected at https://test-ipv6.comcast.net/. I chatted with an Xfinity agent, and they say my internet service supports IPv6, but my mode

Question

 • Your Home Network

54

1

0

Accepted Solution

NHL Center Ice team logos in the guide (and NBA League Pass too)

Good morning, Now that the 2021-22 season is here, can you put the team logos back up on the channel guide? If I'm switching between 2 or more games and hit the last channel button on the remote, it was easier to identify the game I was watching by seeing, say, the Bruins logo than an NHL CI logo,

Question

 • Channels and Programming

22

2

0

Accepted Solution

Issues With My New Xfinity Mobile Samsung Galaxy S21 Ultra

See attached. Why is this happening & how do I fix it??Thanx

Question

 • Xfinity Mobile

87

1

0

Accepted Solution

stream app on fire stick

Please fix app so the closed captions is NOT automatically on. It’s a pain to have to keep turning off the CC every single time you change channels.

Question

 • Channels and Programming

23

1

0

Accepted Solution

$300 on backordered phones

Hi I want to purchase an I Phone 13 pro and it says in order to get a $300 Visa Card i will need to activate the phone in 15 days from the date of purchase. The phone is on backorder and it will be here next month and will not meet the 15 days criteria. Is there any way i can still get the $300?

Question

 • Xfinity Mobile

98

1

0

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