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Channel Lineup and Guide Reversed for MeTV and Antenna TV in Minneapolis

This the second time this has occurred in the past month. The Guide shows MeTV Channel 209 lineup, but the programs for Antenna TV Channel 208 are listed—for example at 7:30pm Ch209 shows Barney Miller and CH208 shows The Andy Griffith Show—they should be reversed.  When I click on Ch208 (The

Question

 • Channels and Programming

121

1

0

Accepted Solution

Closed

Is there a version of the XB6-A that has four ethernet ports?

Hello, I have an XB6-A cable modem and it only comes with two ethernet ports. My past cable modems had four ethernet ports and I have equipment that demands I hook directly up to ethernet.  I cannot do this without four ports altogether. So my question is if there is a version of a cable

Question

 • Your Home Network

73

1

0

Accepted Solution

Closed

Underground Cable Installation

Hello. My internet has been out since 9/22/2021. Xfinity technician has determined I need a new underground cable installed. The utilities have already been marked and I was told by an Xfinity representative that my appointment is scheduled for 10/18 . I also confirmed it with them.  Today was

Question

 • Customer Service

126

3

0

Accepted Solution

Closed

Not able to purchase unlimited data plan while using my own equipment: Error DFPLN4000

Hello, I am trying to upgrade to the unlimited data plan while keeping my own equipment. I get the DFPLN4000 error every time I navigate to an unlimited data page, including through the link offered to me by the Xfinity Assistant chatbot. I haven't had free time to call during the day to speak to an

Question

 • Customer Service

43

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Accepted Solution

There is an orange cable in my yard

It’s been over a month and the cable from install is still not buried.

Question

 • Customer Service

24

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0

Accepted Solution

Voicemail help

I just spent an hour and half on the phone with tier two voicemail support "Chris" who reprovisioned my voicemail 4 different times, each time followed by me resetting network settings and the phone rebooting. None of the attempts made any changes to my voicemail, I still get a text message from [Ed

Question

 • Xfinity Mobile

44

1

0

Accepted Solution

Contract Discounts Expiring

My 2 year contract discounts are expiring. I don't see any option for a new contract. My bill will go up by $50/month which is too much. When I call or chat, I am simply referred back to the website where I have already been. Any suggestions?

Question

 • Billing

35

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0

Accepted Solution

"INTERNET HEALTH" / "SPEED TO GATEWAY" Tile Missing on xFi App Help!!

I am unable to check the (Speed To Gateway) in the Xfinity app, Xfinity swapped out my XB7 with another XB7. He says he's does this every time he replaces line at the pole. When he did that I am no longer able to see the section, (Internet Health) (Speed to Gateway Test) to test the speed that's di

Question

 • Xfinity App

51

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0

Accepted Solution

Closed

Boomerang Channel Says "This Channel is No Longer Available."

I have this channel and have confirmed twice with Xfinity that this channel is still in my package and they are puzzled as to what is going on. Since I was the only one who reported this issue so far, they didn't have much to go on. I'm sure I am not the only one missing this channel and I'm guessin

Question

 • Channels and Programming

1.4K

15

Accepted Solution

Router reports low downstream power

My router (Netgear Nighthawk CAX80)'s diagnostic is reporting that my downstream connection's power level is poor (13.8 dBmV with the recommended range being under -10 to 10). Speed test from the router itself only clocks about half the bandwidth I'm paying for. I've tracked the cabling from my rout

Question

 • Your Home Network

94

2

0

Accepted Solution

Closed

My Last Payment is Flagged on my credit history.

A few years back I moved across the country, I forgot to pay my last comcast payment. Maybe a year or so ago, I finally paid that late bill due to me trying to get a loan and needing a clean credit history. Now I recently had another credit check done for a career opportunity in the military. That l

Question

 • Billing

36

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0

Accepted Solution

Service issue

I contacted xfinity today on a persisting service issue I have been experiencing over the pass 4 days. The internet wasn’t running at right speeds and the cable was moving extremely slow and freezing when household would use streaming apps. I did get assistance with the issue today through the chat

Question

 • Customer Service

21

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0

Accepted Solution

Closed

Stuck in an endless loop with app log-in screen

I hit “sign in” then enter my correct information, then it sends me back to the same screen and there is no end in sight. To make matters worse, it is literally IMPOSSIBLE to speak to an actual human and nothing the bot recommends is even close to solving this problem. I’m just trying to set up my i

Question

 • Xfinity App

368

2

0

Accepted Solution

MLB Extra Innings Renewal

Last year, I ordered MLB Extra Innings. I do not want it this year. Does this have auto renewal? Thanks.

Question

 • Channels and Programming

233

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0

Accepted Solution

Closed

Emails from my private domain going to spam

I have a domain who's email is hosted through Microsoft/Office 365. As of last week, email is being regularly delivered to the spam folder of @comcast.net email addresses. DKIM and SPF are both properly configured. Here are sample email headers of a piece of email delivered to the spam folder. R

Question

 • Email and Web Browsing

125

3

0

Accepted Solution

How to order an Xi6 wireless box?

Hello, I've tried twice to chat with an agent to have them send me an Xi6 wireless 4K box, and the first time they sent me wired boxes and the second time they tried to send another wired box before I caught it. The Xfinity stores around me are out of stock.  How do I order an Xi6? &nb

Question

 • X1

297

1

Accepted Solution

Cannot pair XR5v4-R with Samsung TV

My Xfinity remote will not pair with the cable box or tv. Volume control does not work. Power controls cable box but not tv

Question

 • X1

83

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Accepted Solution

Reschedule a scheduled payment

I have an overdue balance on my account and scheduled a payment for April 7th, 2002. But now i found out I won't get paid until April 8th. How can I reschedule the scheduled payment so my services aren't shut off on the 7th? Don't really know how to get in touch with anyone.

Question

 • Billing

49

2

0

Accepted Solution

ATT to Xfinity porting: Been over 24 hours still no connectivity

On 3/21 I spoke with an agent regarding transferring my two lines with ATT to Xfinity and exploring my options. After learning about the wonderful unlimited plan and pricing, I decided to initiate the transfer. I provided the IMEI number of both the phones S8 and Iphone7 for which xfinity sent me tw

Question

 • Xfinity Mobile

128

2

Accepted Solution

Visa Debit BYOD March 2022

I too switched my telephone services from T-Mobile to Xfinity and I was told that I would receive the $200 visa debit card. Have the promotion that I filled out when I started switching my services. I then change my cable services and spoke with the representative there and he said that that gift ca

Question

 • Customer Service

49

1

0

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