Hi all, so I got the new XB8-T gateway modem due to I upgraded my speed to x2gig. When I try to setup the modem in the Xfinity app I get an error at the Wifi SSID/Pasword page, it just says it has encountered an error. The gateway is only connected to the coax and the light is flashing white. Any i

I understand the download speed is the major difference between Connect (75 mpbs) and Fast (400 mbps), but other than this, are there other differences? Like will Fast plan be more reliable, higher priority, etc?

First of all the Xfinity Assistant is trash. It is completely oblivious to DNS and routing issues to specific networks and it is impossible to go past to submit a real support ticket. I am seeing packet loss / dropped connections to the 173.225.18/20 networks. This does not occur with CenturyLink. I

On the 22nd I placed an order for new Xfinity Internet service and I haven't had any updates since. I'm wondering if I'm able to go into the store and pickup my order rather than wait for it to be shipped. It's been 2 full business days and I'm very impatient at this point.

I just received a call and I didn't know the number and was a foreign voice so... I wasn't available (we all do it...lol) I asked to take a message and all the guy said was that he was calling in regards to an issue with my xfinity firewall and promptly hung up. The number didn't have a company name

Good afternoon. I'm trying to add unlimited data to my plan but I keep running into this error. I'd appreciate some assistance whenever someone has the time. Thank you.

Want to see about getting my bill credited for loss of service. My service was recently knocked out for a week after a tree had fallen on the line and broke it. It went out early September 1st, and was reconnected September 7. There is also another day it was knocked out a week or so prior for the e

I traded in my phone and received the new phone on July 13. I didn't receive the shipping label to send the old phone and the 'print shipping label' button in the devices tab was grayed out so I couldn't print it. Since then I have been contacting Xfnity mobile through chat and phone to get the lab

Is there any difference between these two boxes? Both appear to be wireless, 4K

Hi!I recently moved into a new rental and installed a brand new MB8600 (DOCSIS 3.1) with the 800 Mbps plan. Even directly connected to the modem over Ethernet I basically never see anything more than 400 Mbps. Speed tests typically come in around 100-200 Mbps, sometimes less. The house used to have

I just recently start service I haven't even received my first bill yet and it saying I owe over 300 and have to pay in full to restore service I don't get it

Hi! I have a question about my assigned IP address.   First, my Internet service is working perfectly well.  NO ISSUES to report, thank goodness. :)  Outside of occasional power outages in my area, the service has been fast, stable and reliable.I'm in the S.F. Bay Area in the Ea

I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation. I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224.  I tried on all my other devices and they are showing the error of TVAPP-00100.  I have tried removing the app, restarting bo

I am a 15 year customer and it seems this year everything that can go wrong is ... first it was the delivery issue now its imaginary bills for devices I brought back in person. This is getting ridiculous harder and harder to recommend xfinity. Also since the xfinity wide system update I cannot use o

I am trying to access some business websites from my xfinity internet Wi-Fi whose urls end with …xyz.com:32443 and another zyx.com:8380 These requests fail with browser response of “server stopped responding” or “site can’t be reached. xyz.com took too long to respond. Try: Checking the connectio

I am moving and the address is not found in the move page. When it prompts me to enter my address in the 2nd input field, I do and I see the address as an option. However, when I select it, I am told it's an invalid address and I am unable to proceed.

I have noticed that many posters in this forum, no matter what their internet speed plan through Xfinity is, are experiencing half of what they are paying for. I am no exception. I am always at 540 mb/s or so over ethernet, despite paying for 1000 mb/s for the past 24 months. I tested this on speedt

I am coming to the end of a 24 month promotion at 1000 mb/s speed, next month. My bill is going up by $23 a month unless I sign up for another promotion. When I go to the Build your Plan or Deals pages on the website, I only get options of downgrading to 800 mb/s for $5 less than I was paying, or up

I redeemed this reward last week and did not get the email with the activation. I checked spam folders but found nothing. How do I activate the subscription?

Lightning hit the cable wire near the perimeter of our property. In addition, there is a thick orange cable that is exposed inside our backyard. We are not current customers but the exposed cable is dangerous. I do not see peer-to-peer chat enabled and I understand I must post first to have it acti