Im having similar problems as other new customers when I try and access the "My account" tab I get an error message telling me something went wrong and it prompts me to reload the page, which results in the same error. I can click on the "View my bill" option but that just gives me this message

I am going to be late on this months payment. My income has changed, as COVID-19 is still causing me to not have stable hours at a job where I used to be full time (pre-COVID-19).  The site says that I am not eligible for a payment arrangement.  What are my options?  Is there the cha

I bought a Motorola MG8702 because my old router was unsupported. I have had nothing but problems staying connected.  When it works, the speeds are amazing, but it drops the connection at least once a day (both wired and wireless).  The Xfinity app says I am offline all the time, even rig

Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black

I get this error message on multiple different browsers (chrome, safari) and devices (OS X, Android) when I log into my xfinity account. The URL is https://customer.xfinity.com/?beta=1 It looks like I'm part of some beta treatment but https://customer.xfinity.com/?beta=0 also does not wo

Hi Xfinity agents. My contract ends on 10/25 and I'd like to switch my services over to 1gig data only unlimited.  Can you tell me how much that will change my bill, please?  (I'd be dropping voice/video)  I'll be happy to PM you my info so you can look at my account.  Thanks in

I was quoted $40/mo by 2 agents. I am being billed $50/mo.  Description of charge says that includes $10/mo credit for autopay and paperless billing.  I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo.  I

I am an avid LG phone user, never had a problem with them and love them. However, it was time to get a new phone.  I had an LG Stylo 4 and was looking forward to the LG Stylo 6.  Xfinity Mobile stopped supporting LG?  So, I am stuck with a Moto G Power, that I really don't like and t

Why are movies Saved in On Demand free if watched on TV but would cost if I streamed on my computer? Is there a setting I'm missing?

I have everything through xfinity; internet, cable, home phone, and mobile. I want to cancel my cable. Am I still looking at the $10/mo ETF if I only cancel one service?

This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check

Hi, I’m interested in canceling the TV service that I never use, while keeping the Internet service that I need. What are my options? Thanks.

How do I control the Hotspot signal from my router?

It seems that in order to use Voice Control you MUST pair the remote to your TV/set-box. There are reasons why I don't want to have the XR-16 remote operating my Samsung TV controls.  Please tell me how to get the XR-16 to operate by voice command without pairing it to my TV (I don't have a se

I own my own modem and would like to add unlimited data to my plan for a month. However, when I go to the unlimited data page, it says the service is unavailable. After some research, it seems that the only way to do this is to make a post on the forums and get in touch with someone from xfinity, so

My setup is Modem: MB8611 Router: Netgear Orbi RBR20 I set the Orbi's IPv6 setting to Auto Config, rebooted it as well as my modem, but no IPv6 address is detected at https://test-ipv6.comcast.net/. I chatted with an Xfinity agent, and they say my internet service supports IPv6, but my mode

Good morning, Now that the 2021-22 season is here, can you put the team logos back up on the channel guide? If I'm switching between 2 or more games and hit the last channel button on the remote, it was easier to identify the game I was watching by seeing, say, the Bruins logo than an NHL CI logo,

See attached. Why is this happening & how do I fix it??Thanx

Please fix app so the closed captions is NOT automatically on. It’s a pain to have to keep turning off the CC every single time you change channels.

Hi I want to purchase an I Phone 13 pro and it says in order to get a $300 Visa Card i will need to activate the phone in 15 days from the date of purchase. The phone is on backorder and it will be here next month and will not meet the 15 days criteria. Is there any way i can still get the $300?