My agreement is over and i'm unable to change my plan online. When selecting change plan it takes me to a page to contact xfinity.

I'm moving data from an external hard drive that I'm concerned may fail to another external hard drive that is backed up to the cloud. I'm currently close to the 1.2TB monthly limit, and I have about another 2TB to move. Is there a limit for the Courtesy Month?  Can I go above the 1.2TB by ano

HD channels were fine today, then images became blurry off and on. Error message xre 03059 appeared and said channel temp unavailable.  Non HD channels are fine.  Tried sys refresh and problem persists, so called xfinity cust service who eventually said I need to exchange my cable box and

Our internet connection was constantly dropping in and out of service. We called customer support and they tried to send updates and check on their end if signals were being received. She said that there was an error and that a tech was needed to fix. When the tech came out he found the problem. It

I am new to X1, so that I may be off the mark. Here is my question. Suppose a live program begins at 10:00 and ends at 11:00. I switched to that program at 10:04 and started watching at that time. When I try to rewind the program, it goes back only to 10:04. Is this by design? If the only rewind w

Problems with my internet, not really tech savvy. Can anyone help?

I use my xfinity login credentials to stream from other apps as showtimeanytime.com, espn.com, cnn.com, etc. Since yesterday, when I try to login from "Select your TV Service Provider" screen I am getting the message: This network is not included in your current Xfinity TV service. To add it to yo

I have a balance on my account I would like refunded. Could you please enable the direct message here so I can proceed?  (Took a while to figure out that I need to make a post in order to enable direct message). 

I suspect my gateway went down this am as my devices send me alerts that they could not ping the gateway private IP address. How can I see the uptime statistics?

I just received a phone call about giving me a new promotion from Comcast. I knew it was a scam as the number [Edited: "Personal Information"] is a non working number. I tried calling it on my other phone. Plus Xfinity sends a verification code before accessing my account. What baffles me is tha

Hello, I am currently experiencing severe financial hardship due to a major death in my family and some additional unexpected expenses that I have incurred recently. Knowing that I would need some more time to pay this bill before my internet was cut off, I placed a phone call to the Xfinity Cust

Who do I speak with about my bill being credited$100 for a tech charge. I changed apts in mysame complex and moved my services. (1) I was NEVER informed about a tech charge byyour customer service nor by your tech; I wouldhave denied it as I did prior too. (2) The charge is for an installation tha

At least once a day, my modem seems to lose connection. We installed this modem in the last few weeks and it's pretty much been happening the whole time. Below are the downstream and upstream bonded channels taken from a snapshot when the connection was working fine. In the modem event log, I

I am not a comcast customer but you had a team dig up my yard to fix the cable for my neighbor.  The repair team dug up my grass and just tossed the dirt back on top.  I would like COMCAST to explain how they are going to fix my yard. 

Whenever I try and log into my newly created account I get an error ("Hmm, the page didn't load correctly") when it tries to go to the account page. After looking some things up it appears i might have not created an Xfinity ID, but when I try and make one it says it doesn't match our records. Is th

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv....... it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

I'm a longtime Gigabit customer, as well.  I was wondering if there is any increased availability, lately, for the XB8.  I check the forum periodically to see if this is the case.   It would be nice to to try it out.  Thank you. 

Hi, I've noticed for about a week that when I search my emails on my PC, the search results are only a fraction of the actual emails expected.  I tried signing out on all devices, and using a new browser, with no improvement.  I couldn't find any email settings that I thoug

Hi, I have to send a signal to reset my cable box every two or three days to get it to work. I’ve called multiple times but am yet to speak with a technician.  Can someone please provide technical support?