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MalcZachX's profile
MalcZachX
20th Anniversary celebration
1st Topic

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1 Message

Thursday, January 9th, 2025 1:11 AM

MISSING COVER AND EXPOSED WIRES/CABLES FROM GREEN XFINITY CABLE BOX IS A HAZARDOUS CONDITION THAT NEEDS IMMEDIATE ATTENTION!

As shown in the pics below, the cover to the green Xfinity cable box behind my townhouse blew off during the recent snow storm.  Wires / cables / etc from the box are COMPLETELY EXPOSED to the elements making it a HAZARDOUS CONDITION to anyone who may inadvertently come across them (i.e., children playing in the backyard; contractors working in the area), and GENERALLY AN ISSUE for any Xfinity customers whose cables feed into that particular box.  What do I need to do to get an Xfinity technician to PROMPTLY REPLACE AND SECURE THE COVER on the cable box so that no unnecessary harm comes to anyone in the neighborhood?  Your assistance with this request is much appreciated (plz & thx).

Question

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Updated 

1 month ago

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Accepted Solution

XfinityAlyssaA

Official Employee

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2K Messages

6 months ago

Good evening @MalcZachX, and thank you for reaching out on our Community Forums to report the exposed pedestal box, we appreciate you bringing this to our attention. We understand your concerns and take the safety of the community seriously. We'd be happy to get a ticket submitted over to our local team for the area to have this addressed as soon as possible. To get started, can you please send us a Direct Message with your first and last name along with the service address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

0

user_18fuyt

Visitor

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1 Message

1 month ago

Green cover also missing from your equipment box at [Edited: "Personal Information"] 

(edited)

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

 

user_18fuyt, Thank you for reaching out to Xfinity Support. We would be happy to assist you with this issue. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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