U

Visitor

 • 

1 Message

Tuesday, May 6th, 2025 6:57 PM

Cancel cable tv keep internet

I want to cancel my cable tv service but keep my internet service. I have tried Xfinity chat and app but just go in circles and do not receive any useful information or assistance. Please help!

Accepted Solution

Official Employee

 • 

935 Messages

22 days ago

Good afternoon @user_mfj9dd. Thanks for reaching out here to request some changes to your account. If you could send our team a direct message with your full name and full address, we can review what internet only options we have for you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Visitor

 • 

1 Message

10 days ago

How much for internet if can sell cable tv

Official Employee

 • 

2.2K Messages

 

user_zxfm0f Thanks for reaching out today. Can you provide me more information on your question please?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here