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Visitor

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1 Message

Tuesday, May 6th, 2025 6:57 PM

Cancel cable tv keep internet

I want to cancel my cable tv service but keep my internet service. I have tried Xfinity chat and app but just go in circles and do not receive any useful information or assistance. Please help!

Official Employee

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891 Messages

1 day ago

Good afternoon @user_mfj9dd. Thanks for reaching out here to request some changes to your account. If you could send our team a direct message with your full name and full address, we can review what internet only options we have for you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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