Visitor

 • 

2 Messages

Monday, July 21st, 2025

CHANGE OF SERVICE

please help me cancel my cable tv and keep the internet

This post was created from this comment on different post
Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

17 days ago

Hello, @user_o36989 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

forum icon

New to the Community?

Start Here