Skip to main content

    Support

    Offers

C
CW_33
1st Topic

Visitor

 • 

1 Message

Saturday, May 17th, 2025 5:36 PM

Downed cable line

Strong winds broke a tree branch, which took down our internet cable line. The cable is now laying in our yard and on our garage roof, posing a risk to our pets. I created a support ticket (Edited: Personal Information), but haven’t received confirmation, and the ticket doesn’t show in my account. We need a technician to come out ASAP to fix the downed line.

Question

 • 

Updated 

2 days ago

 • Edited

11

1

0

XfinityJorge

Official Employee

 • 

2.2K Messages

2 days ago

 

user_9gmfbo Hey there! Thank you for taking the time out of your day to reach us and we are here to see what is going on with the ticket and downed line. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

0

forum icon

New to the Community?

Start Here