Mobile Billing Still incorrect

My account is incorrect. I rec’d and returned a broken phone. I was charged 350 for the break, and the credited 352 S a device credit. My 34.95 device credit x24 mo was removed. This is an issue of a broken device being shipped.

please resolve. It’s still not correct. And this will be the third attempt at resolution .

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Accepted Solution

XfinityVictor

Official Employee

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1.4K Messages

24 days ago

user_y4za4e Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_y4za4e

Visitor

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2 Messages

I DMed, no response yet

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24 days ago

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Billing

user_y4za4e

Mobile Billing Still incorrect

XfinityVictor

user_y4za4e

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