U

Visitor

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3 Messages

Friday, May 16th, 2025 4:59 PM

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Today I received a phone call from [Edit: "possible malicious number"] with a recording in a woman's voice saying " Hello, this voicemail is from Comcast Xfinity.  Due to missed confirmation, the 50%discount on your monthly bill is no longer in effect.  Please call us back on the number showing on your caller ID to reactivate this offer. Thank you."  I had an intensely bad gut feeling and used a different phone to call back.  The voice message sounded exactly like an Xfinity recording.  The agent, with an Indian/Pakistani accent, came on line.  He was able to look up my account information after I provided my name and address.  He said Target is the new sponsor and is offering a special rate reduction if I pay 6 months of $100 in advance then for 3 years I would have only to pay $100/mo.  The other option he offered was a $5 reduction/ month but he said I had to sign up with a 6 year contract.  I felt like this was a scam.  I told him that.  He told me to wait and he would connect me to the business department who will handle my payment.  I googled this to see if it was legit while I was holding.  When I saw it was a scamI hung up.  I then called [Edit: "possible malicious number"] and once again I received a voice message sounding exactly like Xfinity.  What is going on here?  Am I correct with regard to it being a scam?  If so, they have really put this one together so well it was almost impossible to decipher if it was valid or not.  What clued me was that I didn't remember ever having a 50% discount on my account to begin with that would have required my receiving a call like this. 

Accepted Solution

Visitor

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3 Messages

1 day ago

Thank you!  I'm new to this forum. 

Official Employee

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2.4K Messages

You are very welcome, and, welcome to the Xfinity Forums community, user_k3u9qk!

 

I am an Official Xfinity Employee.
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Expert

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110.4K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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