Request for Billing Correction and Refund After Service Cancellation

Dear Xfinity Customer Support,

I am writing to formally dispute the final billing on my account, as the charges applied after my confirmed service disconnection date are incorrect and have resulted in an overcharge. Despite multiple phone calls with your customer care team, the issue remains unresolved. I am now requesting a written investigation and a prompt refund.

Summary of Events:

• Service cancellation date: March 10, 2025 (confirmed by Xfinity via email)

• Device return date: March 19, 2025

• Account address: Redacted

• Payments made:

  • $25.00 on March 12, 2025 (for Feb 21 – Mar 20 service)

  • $26.24 on April 12, 2025 (for revised Mar 21 – Apr 20 bill)

Key Clarification from Customer Support:

Prior to returning my equipment, I called Xfinity customer service to confirm my account status. The representative I spoke with clearly stated that:

• My service had been terminated as of March 10, 2025, and

• I had a 30-day grace period to return the equipment, during which no further service charges would accrue.

• The final bill will reflect the appropriate changes.

Despite this, your March 21 billing statement credits me only from March 30 – April 20, incorrectly implying that service ended on March 30. This is inconsistent with both your written confirmation and the information relayed by your own customer support team.

Billing Discrepancy:

Since your service is billed in advance, and I canceled on March 10, I should not have been charged beyond that date. However, I was billed for:

• March 11–20 as part of my Feb 21 – Mar 20 billing cycle

• March 21–29 in the revised March 21 bill (originally $90.32, adjusted to $26.24 after partial credit)

Refund Calculation:

Period	Days Charged	Daily Rate	Refund Owed
Mar 11 – Mar 20	10 days	~$0.8929	$8.93
Mar 21 – Mar 29	9 days	~$2.913	$26.22
Total			$35.15

Request:

I am requesting a refund of $35.15, or an equivalent credit to my account, to correct the billing error and align with the confirmed March 10 termination. I have documentation of the cancellation email, billing statements, payment confirmations.

I appreciate your attention to this matter and expect a timely and fair resolution.