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Visitor

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2 Messages

Thursday, May 15th, 2025 2:06 PM

Combine Accounts

Hi there,

I have two Xfinity accounts. One is from my old address, used to have the internet for that address, and has my mobile account. One is from my current address, has the internet for my current address, but has no other services.

Is there a way to have my mobile service moved to the account that has the internet for my current address?

Thanks.

Accepted Solution

Official Employee

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2K Messages

2 days ago

@user_wpb5rl 

Thanks for reaching out to us, we do apologize that your mobile account was not moved over to your new address. To combine your mobile account with your current account at your new address please reach out to our awesome Xfinity mobile agents via 1-888-936-4968 Or https://www.xfinity.com/mobile/support

Visitor

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2 Messages

@XfinityOrlandoM​ Thank you!

Official Employee

 • 

2K Messages

@user_wpb5rl 

 

Your are welcome

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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