Official

Accepted

Unanswered

Advanced Filters

Search Results (3.1K)

Activity

Accepted Solution

Register a new address with xfinity

We have a new construction home and we can not register our address with xfinity. I see that some of the neighbors have xfinity. What can we do?

Question

 • Customer Service

61

2

0

Accepted Solution

Need to exchange XG2v2-S box for new one

Box shuts off periodically, is missing channels, and frequently gets stuck on welcome screen when rebooting/trouble shooting. Is it possible to exchange this box for a new one.

Question

 • X1

36

1

0

Accepted Solution

Please bury my drop

On March 8th a tech came out and replaced a cut cable. Please bury the cable.

Question

 • Customer Service

26

1

0

Accepted Solution

First billing

we just subscribed to your blast internet 2days ago and got your modem too for our new place (we’re yet to move there) without even using the internet, we are being sent an automatic bill for [*edited due to sensitive information*] which is due on May 6. How does your billing cycle works cuz how do

Question

 • Billing

32

2

0

Accepted Solution

Upgrade my own modem

I am using my own Cisco cable modem with Comcast internet for a while now, at least 10+ years. Cisco modem is DOCSIS 3.0, handling up to 268 Mbps download speed. I recently upgrade to 600 Mbps download plan and Cisco modem cannot keep up. I plan to replace it with Motorola MB6811 which can handle u

Question

 • Your Home Network

111

5

0

Accepted Solution

Internet dropping issues - will Xfinity install an active amplifier?

Greetings, We have been having the dreaded “internet drop” problem again, which seems to return every several months after we go through a hair pulling exercise with technicians. I did some research and it turns out that an active amplifier is supposed to help with the hig

Question

 • Your Home Network

240

2

0

Accepted Solution

New Construction - Need new service from pole in street to new house

We are building a new house on an empty lot and our electrician is currently trenching for new underground electric and cable service. The electrician has asked for an onsite meeting to review.  This new service would start in the street at an existing NGrid pole then goes under the street app

Question

 • Customer Service

31

1

0

Accepted Solution

Equipment Return: Looks like something went wrong

I am in the process of trying to return my flexbox and when trying to print the shipping label from the Xfinity return page I am met with "looks like something went wrong". This happens in every browser and on multiple devices. After searching the internet and various Xfinity forums this seems to be

Question

 • Customer Service

75

3

0

Accepted Solution

Bring unlocked ipad to Xfinity Mobile?

I've got an unlocked ipad mini 4 that I've been using on T-Mobile. How can I bring it to Xfinity Mobile? I assume I need a new SIM card, but can't find a way to order one. All the "check compatability" functionality on the webpage is phone-specific. It asks what kind of phone I have and the IMEI. Bu

Question

 • Xfinity Mobile

673

4

0

Accepted Solution

E-mail on Android Device Stopped Working

As of December 1, my e-mail app on my Samsung S10 can no longer validate my comcast.net e-mail account. Attempting to set up the account again as shown on https://www.xfinity.com/support/articles/android-configure-comcast-email doesn't allow me to enter the password in step 3.  As soon as I ta

Question

 • Email and Web Browsing

1.4K

6

0

Accepted Solution

Order a XG1v4 box for 4k

What do I need to do to get a cable box that supports 4k? I have seen the XG1v4 model mentioned on this forum, is that still the one I need?

Question

 • Customer Service

99

2

0

Accepted Solution

Official Solution

Signing in to Apple TV via Comcast's 3rd party app feature

I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r

Question

 • Channels and Programming

682

7

0

Accepted Solution

Requesting XB8 modem

I called customer service twice (4/8 and 4/12) to request XB8 modem and both times received an XB7 the model I currently have and then had to drive 25 minutes to return to nearest store who also didn't have XB8. The last rep told me the warehouse just shipped whatever was in stock regardless of wha

Question

 • Customer Service

137

5

0

Accepted Solution

Confused

I recently moved and I wanted internet but I don’t have a modem nor did xfinity send me one. I have an appointment today and I wanted to know if the technician will bring a modem or do I have to pick one from the xfinity store or buy my own?

Question

 • Your Home Network

50

1

0

Accepted Solution

Official Solution

Fox Sports 2/FS2

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

Question

 • Channels and Programming

131

3

0

Accepted Solution

Internet Connection

Every day, many times during the day, I lose my internet connection. It’s not lose wires or outages in my area.  Does it seem fair to you that my service is horrible yet I pay just like everyone else.  There should be some means of $ compensation for the amount of times daily, every singl

Question

 • Customer Service

45

1

0

Accepted Solution

The Flight Attendant 107 SD is missing

Last night, TBS aired episodes 107 and 108 of The Flight Attendant. Episode 107 in SD is missing from On Demand.  Episode 107 HD and Episode 108 in SD and HD have posted. Please provide the missing content.

Question

 • On Demand

34

1

0

Accepted Solution

Is XB8 Supersonic modem available yet? Will it cost more on my bill?

I am in Decatur, IL If it is not available yet, when will it be? If it is available, can I acquire at our local Xfinity store? If I get it, will it increase my monthly bill? If so, how much more? Here is a paste from my existing personal Xfinity account page: Ultrafast Plan Download speeds: u

Question

 • Customer Service

112

1

0

Accepted Solution

loose cables outside

Hello, there are a pair of cable boxes on the outside of the townhouse we bought a year ago. We have a double play plan with tv+internet, and I believe the previous owners had Xfinity too. One of the boxes is loose and opens up to wires, some plugged and some unplugged. Outside the box, some cables

Question

 • Customer Service

85

2

0

Accepted Solution

Returned Prepaid card

Hi there, When I signed up for the Xfinity internet service, there is a promotion for $100 prepaid card. However, I checked the status in Reward center and the status was Returned. I noticed the address is correct but without my apartment number. Is there a way to change it? I tried to call

Question

 • Customer Service

386

3

0

forum icon

New to the Community?

Start Here