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Xfinity app

The app is not compatible with my phone. Is there another way to activate service?

Question

 • Xfinity App

47

1

0

Accepted Solution

Music Identification Works then stops working Three X1 Boxes do same

I have an X1 box that has the feature MUSIC IDENTIFICATION.  Used that feature for several months.  However about 4 months ago it stopped working when I ask it the name of the song I get the message:  "Sorry your TV Box does not support music identification."  "Please try using t

Question

 • Customer Service

159

4

Accepted Solution

Bridge Mode Output

The gateway, when put in Bridge mode, defaults to using exclusively the LAN1 port. LAN1 is a 1 gbps port.  The router, however, has a 2.5 gbps port - re: LAN4 which would be better suited as the output port.  I do not see any option when I log into the router to change the output port whe

Question

 • Your Home Network

52

4

Accepted Solution

Escalated

Unlimited data

I’d like to add unlimited data but every time I try, I get the “temporarily unavailable “ message. We go over the 1.2 TB every [Edited: "Language"] month, which seems impossible but that’s a whole other thing. How can I add the $30/month Unlimited data? 

Question

 • Customer Service

35

1

0

Accepted Solution

Missing coax cable

Coax cable Was not in the box can I use my old one ?

Question

 • Customer Service

36

1

0

Accepted Solution

Orbi RBK50v2 Ethernet Ports Not Working with Xfinity XB6

I have an XB6, running in bridge mode, so that I can use a Netgear Orbi RBR50 Routers (+2 RBS Satellites). It has been working fine for many months, but suddenly the Ethernet ports on the Orbi do not generate a valid IP address for any device plugged in with a cable, although the Orbi works just fi

Question

 • Your Home Network

63

1

0

Accepted Solution

Closed

Escalated

ARRIS Group, Inc. TG4482A - Bridge Mode Issues, Really Weird Issues

Hi all, I received the new 1.2Gbps ARRIS modem yesterday and figured it would be an easy swap with my previous one. It was anything but. I have the ARRIS and an ORBI router that's right next to it, so I unplugged the cables from the Orbi and old modem and reattached everything to the new modem. I re

Question

 • Your Home Network

600

2

0

Accepted Solution

Closed

Xfinity Home Portal Demise

Not happy. I use the Xfinity Home Portal on the desktop computer to monitor my vacant house. Having the big screen is very nice.  Don't have a smart phone. What am I supposed to do when the Home Portal goes away next month? Not happy.

Question

 • Customer Service

204

5

Accepted Solution

Closed

Cable box extremely slow to do anything

Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes. I can't describe what it's doing exactly. I've put fresh batteries in the remote, and it didn't make a difference. Happens on the main X1 box and th

Question

 • X1

11.8K

3

0

Accepted Solution

Touchscreen

How can I upgrade the Xfinity Home touchscreen?

Question

 • Devices and Equipment

45

2

0

Accepted Solution

Closed

Can't program XR15 with Sharp tv

I have gone thru all the codez and nothing. The TV is about 2-3 yrs old. So are there other codes to try? Any thoughts?

Question

 • X1

10K

21

0

Accepted Solution

service call scam

I called customer service to report my xfinity landline phone was out of order. They scheduled a service call but a couple of hours later I got a call on my cell from someone claiming to be a service tech that wanted to help me get the issue fixed over the phone. I went along for a little while but

Question

 • Home Phone Service & Equipment

40

1

0

Accepted Solution

Closed

How can I search for an email with Xfinity Connect?

How can I search for an email with Xfinity Connect?

Question

 • Xfinity Connect App

1.7K

5

0

Accepted Solution

rewind tv

Will WGN's rewind tv be offered in the Chicago area?

Question

 • Channels and Programming

1.3K

2

0

Accepted Solution

Closed

No scores when I go into sports by hitting c on remote.

No scores when I go into sports by hitting C on remote.  Is it a setting on my end or an issue with Xfinity?

Question

 • X1

4.8K

42

Accepted Solution

4k DVR TV Box

Hello, I would like to upgrade my X1 HD TV box to an XG1v4 4k DVR box. I spent 40 minutes on the phone with a nice support member, but he was not able to order me one. Please help me. Thank you.

Question

 • Customer Service

33

1

0

Accepted Solution

Collection

I had service for years and always paid on time but a year and a half ago I moved to a area that Comcast didn’t provide service while under contract and was told that the Comcast wouldn’t penalize me for moving since they didn’t provide service here. This now is the second time it’s been turned over

Question

 • Billing

43

3

0

Accepted Solution

Closed

Adjustment request

I got a letter asking for Fill up the adjustment request Though I am no longer a customer of xfinity. I did not find any form in the provided website. How I can get one?

Question

 • Billing

4K

21

Accepted Solution

Closed

Comcast Seasonal Plan

Where can I find the user agreement/rules for the Comcast Seasonal Plan?

Question

 • Customer Service

1.7K

10

0

Accepted Solution

Channel changes

Looks like we lost AntennaTV and also Grit? Now we have two different stations carrying Comet.

Question

 • Channels and Programming

97

2

0

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