On March 11 and March 24, 2023 my data usage was reported as more than 4X the normal daily usage. I need to see what aps and what device caused this usage spike. Where I can find this type of detail? Regards

Can I set up my email such that messages older than, say, 180 days, are automatically deleted?

Hi, I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address. Thanks

Hello! My 12-month contract has ended and since I'm an existing customer, I can't find a way to renew my service without my bill increasing by almost 80%. I don't need any service other than the most basic internet plan, to keep costs low. Is there a way to renew for a 12-month contract to keep my b

there are a few questionable network names near me and i am appalled that xfinity would allow offensive language that children may potentially see. i don't understand why xfinity would not monitor these, and make appropriate business decisions to suggest changes. these names involve political stat

New customer here. Started a week ago by putting in my address and starting an order, but the Xfinity website froze on me, twice. Went to Xfinity store today and they found my order but it was confusing them. They gave me a big black modem/router that I took to my new house and plugged in, but I can

I do pay Amazon for the HD music service, and do see HD or Ultra HD options on the phone app and my PC. When I access the Amazon app in my 4k cable box so I can listed through my home theater, it doesn't show any HD options. I asked Amazon, who advised I reach out here to get the app updated or fixe

​For some reason the equipment listed on my plan was changed to '1 xFi Gateway'. I don't have the capability to use an xFi Gateway, I have two Cisco RNG150N cable boxes.​

Emails sent from my phone to myself stay in my inbox on both my phone and my laptop, Xfinity.com account. Emails sent from my laptop to myself go immediately to spam on my laptop and do not show up on my phone.  I have tried clearing cache.  I have a filter, on my laptop, that says to sen

Hi I tried to log onto my email but can't connect to the IMAP server. I can send out email, however.  I can also use webmail.  Is anyone else in the TN area having IMAP issues?  I also tried to ping the IMAP server; it timed out. Thanks KT

I will be moving to a new apartment, but when I search Xfinity availability in my area, it shows it is available in the apartment next to me (and all others), but not available in my own apartment. Is there a way to verify if I can transfer my service to my new apartment?

Several times a day I can’t change channels and will get an error message, Rdk-03033 problem connecting to the internet or xre-03090 sorry there seems to be some trouble. If I wait a minute and try again it will work SOME of the time. Frequently I have to unplug the tv box to get things to work. The

My internet has about 90% reliability, but once a week or so the speeds drop drastically and/or (more rarely) the connection goes out completely for a few minutes. A modem reboot usually clears things and gets me back up. I have one line in with a splitter running that line to a single cable box

We lost cable over 12 hours ago. I hope this is how we report the outage and get notified of when service will return. Yes, we know we can stream on our phone and tablet, which makes us even question why we pay for cable. Habit, I guess. Thank you.

My account shows I have 200mbps upload but I am still getting only 40mbps. I have the xb7 gateway and have rebooted it several times, nadda. What am I missing?

Hi Xfinity, I am looking for assistance to transfer my internet service next year (March 2023) to a new home address which is currently under construction. The new location is not served by Xfinity yet so I would like to know the whole process on how to get xfinity service. Thank you for your

​Since yesterday, The Weather Channel has been showing nothing but a set of vertical color bars. It has no video (obviously), no sound, the guide still shows as normal, and every other channel that I checked still works fine.  I check every box in my home and they all show the same thing. 

Please work with PBS to provide the missing content.

​As the title says my internet has been dropping, and tech support just wants to restart my modem over and over. There are numerous correctable and uncorrectable errors in the log even after only 10-15 mins. The modem is an SB8200. The coax line from the modem to the box on the side of the house is

I have been experiencing issues with my ROKU where the home screen showed an app had been downloaded when I returned to the room No one in the house but me. No pets. So I assume the ex is playing the typical games after a fresh break-up. Ex hasn't been in the house or months so, trying to figure