My bill just went way up before end of term -- and unlike in the past, I guess now it's impossible to talk to a human? None of the phone numbers allow me any option to talk to a person now, and the chat bot is no help at all. I might have to cancel and switch to another provider if I can't connect w

I have both Internet & mobile, and my 2 year contracted has been over for a while now. Xfinity gave me a Motorola Moto G 5 G 2022 & a great deal on fast Internet to sign up with them. The phone needs replacing now, cracked screen, needs rebooting often. Does Xfinity offer anything to renew a contrac

I'm looking to find new/active Contract Discounts as my prior Contract Discount has expired. Can you please advise on best way to do this? Thx! George

I was notified that I will receive a Loyalty Discount on my bill for the next 12 months because my promotion is ending. However, when I check upcoming charges I do not see the Loyalty Discount, and the full price of the service is showing. How can I see the amount of the Loyalty Discount?

I am trying to return 2 devices (modem, Flex TV) but have been trying for quite a while to get a return shipping label for both devices with no success. I have tried Xfinity Assistant, Live Chat, talked to a representative on the phone (who put me on hold for a while, then came back and told me both

I need a coaxial cable ran to my house. As far as I'm aware, we do not already have one. Regardless of what I've asked the AI support, I am unable to schedule a tech, or even get support for this issue. All that has happened so far, is the bot redirecting me to activate my internet. Which requires a

Hi. I cannot unpause my paused devices. I have tried all of the recommended troubleshoots already. I am trying to talk to a human support agent about this, not a robot. I have already tried restarting the router, hard resetting the router, clearing the cache on the app, forgetting and reconnecting t

Hello, I would like to see if Gigabit Pro service is available at my residence and what the total construction cost will be. Thankyou

Today I filed a BBB claim and plan on pursuing legal action if not immediately resolved. Xfinity is impossible to cancel. I called on 5/19 to cancel service. After declining five offers to stay, I was told it would be cancelled and received a confirmation email, however the service stayed on. On 5/2

I opened an account for my mother years ago & have been maintaining it for years. She recently planned a moved, so I called Xfinity to move the service. We updated the plan, & set an appointment to change the service & move it to the new address. Moving day came & went & no service. I spent 3 hours

I can't seem to get online support to get s tech out to rerun the overhead wires to underground pvc.

Hello, I upgraded my modem to a newer model and can't find a way to remove the old one from my account. My old modem was an Arris SB8200, new modem is an Arris S34. Any help would be appreciated, thanks!

I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th

Hi, the customer service representative I had, Ankit, was extremely polite & helpful, and I wanted to give him a 10 in the survey after the chat, but something went wrong with my phone and the survey disappeared before I could send it. I greatly appreciated his help, and I wanted to try to pass that

Hello, How do I make a request to relocate my neighbor's low-hanging Comcast service line away from my backyard since it creates safety concerns? We moved into our new house a few months ago and my kids like playing basketball and volleyball in the backyard. There is a Comcast service line is curren

I have XFINITY Home and recently my touchscreen got upgraded with the newest one. This meant that my 3 older cameras no longer work and only 1 works which is the latest Indoor Camera. I was trying to purchase another Indoor Camera through Xfinity's Website but it kept failing, do I need to go to the

Hello, A few days ago I updated from 1g to 2g, with the `Up to 300 mbps upload`. I have gone through 2 iterations of the assistant rebooting my modem, as well as activating it. My upload is still capped at 40 Mbps. What does Xfinity need from me to remove that hard upload cap? The details of my Xfin

Where can I find the user manual for the XB8 modem. I am not looking for the installation guide or other similar which is readily available

Got an email stating "We received your cancelation request, and we're on it" 4 days ago that I just happened to see This was not me, I did not request a cancelation.

My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?