My 96 year old father recently passed away, and support for my iPhone 6 via Xfinity Mobile is likewise scheduled to pass away in September. I now have my father's iPhone SE 2nd generation (that I got him to buy because he too was all Comcast and could get Xfinity Mobile) and am wondering if I can b

I am needing to cancel my service by Aug 12th, 2024. Would I by able to get assistance with this through here?

We just had a brand new Xfinity internet service w/ landline voice installed on Friday last week. The internet is working great. However, I was extremely dissatisfied with the technician for claiming that he "cannot help us in connecting our landline up".  I was annoyed.   The techni

The technicians recently replaced our cable line that runs underground from the power poll to our house. They did a great job burying the cable under the yard and landscaping.  Everything is working fine, but I noticed our old direct buried cable that is now cut underground by the house is sti

I recall several years ago, you had to call Xfinity to enable the ability to call when traveling in another country. So you had to do that BEFORE leaving the US.  Is that still true, or is Pay as you Go automatically enabled?  

Just wondering when I can expect to get the 180 gift card ? I applied May 1st. My qualification date was July 15th. Thanks for the help.

I called xfinity customer service to cancel my internet service on July 24th Wednesday with last day of service as 26th Friday and said everything is fine and have cancelled it. They said I can return the equipment at a store on Saturday the 27th. I went to the store on Saturday and they say it stil

Hello. My service was recently upgraded to 100 mbps however I am still only getting 20 mbps, which was my previous max upload speed. I have a Netgear CM600 cable modem which I believe is end of life. Is that preventing me from getting 100 mbps upload?

Hello I signed up for xfinity mobile back in march and brought two devices. One was not eligible because it was too old and wouldn’t activate. It was only an iPhone 7 and their verification checker said it would work anyways. Had to get a whole new phone and that was deemed not eligible. Was only se

Three times I’ve contacted Xfinity support over a missing refund for a Boost Pod that I sent back a year ago. Three times I’ve been told I would be getting a refund. Three times I’ve been lied to. xfinity has fooled me three times and it’s starting to get frustrating. I would like this issue to be

Consistently (at least 2-3x per day), I experience an "unstable" internet connection while on a Zoom/GoogleMeet call. It has been an on-going issue for several weeks now. I've checked my equipment and can't find any issues, speed tests "to my property" are strong, and there are no reported outages.

Hello I wanted to know, how to report a specialist who was being really pushy & rude? I also still have the transcript of the conversation.

For the last few days I have been getting the following message while trying to build and send outgoing emails (especially ones with attachments) using xfinity email on my lapmargin: 0;"> "The connection to remote server imap-central.ge.xfinity.com timed out while awaiting the response. Please tr

I used to have unlimited internet. I noticed it is no longer on my account, when I contacted Xfinity I was told the trial ended. I went to change plans and I noticed unlimited is not an option. Is this service no longer available in minneapolis? Am I doing something wrong?

Hi, I've seen this issue on the forums but it seems like I need to post in order to direct message support. I received an email about a cancellation request that I did not receive. This might be because when I moved in, I was notified that I would be moving into a different unit that I planned. The

I have an open serviceability ticket to determine whether Internet service is available at a new address. Is it possible to check for updates on this ticket online, or do I need to call the customer support number? I have a ticket number I can share with a support representative, but can't seem to c

I have been waiting Months for my $59 refund from a double charge back in August. I am reporting this to the BBB and possib9ly the Michigan Attorney General if I don't get a straight answer on when my refund is arriving back on my card.

There is nothing I have changed in my house that would justify my data this month going over the 1.2TB you have capped. I have been with Comcast since 2007. Last Sept I used 195 GB, Oct 262GB, Nov 4407Gb Dec 340Gb, Jan 373Gb, Feb 501Gb, Mar 988GB, now in April I supposedly have used 1.43TB of data.

On 7/14/24, a large tree fell on the power lines outside my house, severing my neighbor's internet line and causing mine to hang very low in my backyard off the pole, causing a hazard. I have submitted two hazardous conditions and heard nothing, and it seems like there is no number to call to check

I currently have xFi Complete that comes with the modem/router and unlimited data. If I get my own router will I still have unlimited data even though I have my own device or will I charged more? Also will I get rid of any fees due to having my own modem?