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two step verification change phone number

I need to change the phone number associated with two step verification. When I do, it tells me "This phone number is already associated with an Xfinity account" and it won't accept the change.  The new number is on another one of my email addresses, but it is all under the same account. 

Question

 • Sign-In and Account Management

45

1

0

Accepted Solution

Closed

Continuing internet issues

Last week my internet began to be unstable. I have to restart the modem every evening before I can connect. Once the modem reboots I can connect. What could be causing this issue? I am becoming very annoyed

Question

 • Your Home Network

81

4

0

Accepted Solution

Closed

Router settings

What settings should my router use. Where can I find docs with recommended settings?

Question

 • Your Home Network

96

3

0

Accepted Solution

Cancellation Request Processing

I submitted a cancellation form for my internet service, got a call back a couple days later confirming this and all seemed well. However, this call was over a week ago and my service is still not cancelled? What is going on???

Question

 • Customer Service

48

1

0

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Official Solution

Closed

Metv not working

Why is Metv not working? Champaign, llinois

Question

 • Channels and Programming

19K

21

Accepted Solution

Unable to add unlimited data to my account

I get the following error trying to add the unlimited data plan to my account. Need assistance adding Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

Question

 • Customer Service

23

1

0

Accepted Solution

Xb8

And like everyone else in here, I did ordered an XB8 2 weeks ago and I was told to go the nearest store to get it otherwise I’ll be charge a delivery fee, I went to the store and they told me that the XB8 is by delivery only! So here we go again, I did call back place the damned order and guess what

Question

 • Customer Service

408

5

Accepted Solution

Irregular, offsetting exchange

Below is a copied, pasted version of my chat with an xfinity rep. I am so shook up that this happened! The rep was so short & rude ! From Agent, Wonderful!!! Day!!! Thank you for contacting Xfinity chat support. My name is <PII>

Question

 • Customer Service

25

1

Accepted Solution

Lost All Sound On TV

Turned on my TV tonight & couldn't get sound on any channel or on any On Demand programming. TV was fine last night & nothing was changed. TV was NOT muted and volume was the same as it has been. Using the TV speakers. Went thru all the settings & all looked good. Other TVs in the house

Question

 • Non-X1 Service

50

2

0

Accepted Solution

Two cameras missing from my account

I woke up this morning to see my two newest cameras are missing from my Xfinity account and my Home app. I’ve rebooted my router, the cameras and the touchscreen. In addition, my xfinity app shows that my router is offline intermittently and the My Account app shows no TV, internet, or phone. We ha

Question

 • Devices and Equipment

68

4

Accepted Solution

Out with Xfinity Stream Beta, in with Xfinity Stream

The familiar black background, white logo Xfinity Stream Beta app has been eliminated from Samsung TV app store, replaced by royal blue background, white logo Xfinity Stream. Its a simple download, but once installed it will not open. After several minutes of trying, an error message appears. I've

Question

 • Xfinity Stream Website

51

2

0

Accepted Solution

Xfinity wifi cancellation

I have been trying to get Xfinity to call me back to cancel my internet plan for a couple days now. Every time I request a call, I get an automated message telling me to press 1 to get connected with a representative. Whenever I press 1, the bot says to please hold and then hangs up on me. So I assu

Question

 • Customer Service

30

1

0

Accepted Solution

default gateway ip - Pingable

Recently I notice the gateway for my cable modem is not pingable any more to check if connection is up or there is packet loss in pfsense.   IPv4 Address73.40.193.x Subnet mask IPv4 255.255.254.0  Gateway IPv4 73.40.192.1  Unable to ping from firewall and client.   An

Question

 • Your Home Network

29

1

0

Accepted Solution

Recorded programs all pixelate

Every recorded program randomly pixelates numerous times. Already had a service call but didn’t help. Should I exchange the box and if I do are my recordings saved on new box or lost. What steps needed to exchange box? Is it plug and play? Thank you.

Question

 • X1

53

5

0

Accepted Solution

XiD P box HDMI input and Chromecast

Is it possible to use a Chromecast 2nd gen through the XiDP box by plugging the Chromecast into the HDMI input?

Question

 • X1

54

4

0

Accepted Solution

My Bill has been doubled for Aug bill and I dont know why.

I want to know why is my bill doubled?

Question

 • Billing

30

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Accepted Solution

Service at New Address, Keep Old Address (Secondary User)

Hello; I am moving out of my family's home and wish to start my own service, which I will pay for, at a new address where Xfinity is available. I currently have an Xfinity ID registered as a secondary user of the account my family has for service at their residence. I am unable to sign up for new se

Question

 • Customer Service

27

1

0

Accepted Solution

Closed

Just remove TV from Plan

I find it absolutely frustrating and discerning that on your website there is absolutely no way from me to remove something from my plan. Kind of funny that you may add whatever you want to an account, however, there is nothing, anywhere on the entire site about how to remove something. It will not

Question

 • Customer Service

238

1

Accepted Solution

Why did my courtesy month for data not apply for July?

It's been 13 months since I've exceeded my data cap last (June 2021), however now I'm being charged an overage. (July 2022) My understanding is you get a courtesy month every 12 months?

Question

 • Billing

37

3

0

Accepted Solution

Activate and configure XFi router/bridge/modem from browser connection

Hello.I am not so interested in using the XFinity app to activate and configure my router/bridge/modem. I would like to connect to it directly from my computer with an ethernet cable via its IP address and configure it that way by talking to the firmware directly.  In the manner that was commo

Question

 • Your Home Network

80

5

0

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