LIke others on this forum, I am still waiting for my $180 military appreciation reward digital card to be sent to me. I originally applied in June 2024 and was told it would take up to 4 months. When I looked at the tracking page, it said the reward was emailed on 9/23/24. I never received it. Check

Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

I am not able to watch Space City Home Network (or any non-TV Go channel) while connected to my home network. I've tried on an iPad running iPadOS 18.3.2 (22D82) with Stream app version 7.21.1.2781 (d07842fa11). I have verified I am connected to my home WiFi. I have verified I have no filters applie

I'd like to remove unlimited data from my account and possibly get refunded for the add-on

My two years promotion will be ended on May 2025. I don't need internet speed, so I'd like to change lower speed plan and avoid increasing monthly fee. Can I discuss about the plan renewal?

The printer does not have a touchscreen. I tried pairing via XFINITY 10.0.0.1 interface on my browser. I tried pressing the WP button on the XB7 and the Wi-Fi LED on the printer.

I am a customer for about 5 years now never late. I just switched jobs I didn't get paid yet how long do I have before my service gets shut off?

I got a new xfinity modem/router and I want to turn off its wifi and use my eero router instead. How do I do that?

Hi, I just bought an Arris S34 to replace my S33 modem so I can get the upgraded upload speeds. Is there something I need to do to make this happen? I activated the new modem but the upload speed is the same. Thanks!

I just switched from a post-paid Xfinity Internet + TV service to Xfinity NOW Internet. I received an email with the amount of my final bill for my post-paid Xfinity service and a link to view the bill at https://customer.xfinity.com/#/billing/brite. I tried viewing my final bill there and used the

I tried to cancel my storm-ready Wifi service by submitting an online form https://www.xfinity.com/xfi-pods-return-form. After the form submission, the page said Comcast will contact me in 1-2 days. But so far I haven't heard anything from Comcast. How do I follow this up with Comcast?

I just started an account with the starting kit being shipped. When I was checking out I noticed my service address is not quite right - for example instead of "123 Main St, City, State Zip", it is incorrectly listed as "123 Main St REAR, City, State Zip". Except for the word "REAR" the address is c

I use Duck Duck Go web browser on a Mac mini. I am now receiving this message after pressing the garbage can icon on every email I want to delete: “Do you want to permanently delete the email?" I would like to eliminate this extra step. Is there a fix? I have seen one other post asking for this but

All i get is an error message TVAPP-00192 i have reset modem, unplugged tv… nothing works!!!

Hello, Since activating my Gigabit Extra service at the beginning of last month, I've been experiencing abnormally high packet drop rates. packetlosstest.com consistently shows 25%-35% upstream packet loss but little downstream packet loss. This directly impacts real-time communication services like

I received an email stating that my download speed had been increased. I have performed speed tests in the past and it is usually around 928 Mbps, so I did it again and it's the same. According to my plan, it should be up to 1300 Mbps. I am on my desktop that connects to modem with ethernet. I am on

We currently have the Superfast plan. Even though it has been good so far, we don't want to keep paying the amount we are currently paying since we don't need 800Mbps download speeds anymore. I noticed that the newer plans have a device limit, which would be a problem if we are considering downgradi

Hi, A technician came out and installed and activated a new gateway, however, the new gateway does not show up in my Xinfity app - so I'm unable to adjust wifi settings, run tests, etc. How can I get my new (already activated gateway) to show up in the Xfinity app like my old one did? My app only sh

I currently have the Gigabit Extra 1300 Mbps plan but I know some of my neighbors are eligible for the Gigabit x2 2100 Mbps plan. I assume there must be some distribution equipment to upgrade before I can get this tier at my house, but I'm less than half a mile away, so hopefully it's coming soon. H

When I first moved in, there was no junction box between my house and the cable coming out of ground. These cables are connected, yet covered only with a thin rubber cover and completely exposed to elements. I thought it was normal only to realize that all my neighbors have a plastic box covering it