Visitor
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1 Message
Xfinity is a scam, cannot cancel
Today I filed a BBB claim and plan on pursuing legal action if not immediately resolved.
Xfinity is impossible to cancel. I called on 5/19 to cancel service. After declining five offers to stay, I was told it would be cancelled and received a confirmation email, however the service stayed on. On 5/24, I received a bill for the upcoming month and was still connected to internet. I called back after having no luck with the live agent on chat, and was told it was an internal error, that he would cancel service and that the bill would go away. None of that has happened. This company seems like a scam and I’m sick of spending time canceling over and over with no real results. Other than BBB and legal action, any ideas? The news? I know reporters!
Accepted Solution
XfinityThomasB
Official Employee
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2K Messages
29 days ago
user_hlw7ew
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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