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user_yt7kh4
1st Topic

Visitor

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2 Messages

Saturday, May 24th, 2025 2:37 PM

Relocate neighbor's service line in my backyard because of safety concerns

Hello,

How do I make a request to relocate my neighbor's low-hanging Comcast service line away from my backyard since it creates safety concerns?

We moved into our new house a few months ago and my kids like playing basketball and volleyball in the backyard. There is a Comcast service line is currently running diagonally through my backyard and connecting to my neighbor's house. It appears that the line has got lower and lower since we moved in. I think it is probably because the balls sometimes hit the line by accident. I am very concerned that it will eventually fall down and create hazardous conditions.

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3 days ago

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Accepted Solution

XfinitySara

Official Employee

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1.7K Messages

3 days ago

Hey there, @user_yt7kh4! Thanks for coming to the Xfinity Community Forum with your line concerns. You have come to the right place for help! Our Digital Care Team is awesome to work with because we have access to every form of escalation, including tickets for these types of requests (having a line raised and/or relocated). It would be my pleasure to take a closer look at our options with you today. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_yt7kh4

Visitor

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2 Messages

thank you for the quick response Sara. I just sent a direct message to Xfinity support. Waiting on the response...

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3 days ago

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XfinitySara

Official Employee

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1.7K Messages

@user_yt7kh4 - We received your direct message, thank you! Your patience is greatly appreciated while our team does its best to respond to all customers as quickly as possible. And don't worry, if you need to leave our chat and return at another time, we'll always just pick right back up wherever we last left off :) I'll be responding to you via DM momentarily.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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