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End of promotional year

1. I want to know how much I would have to pay when my first year of INTERNET Promotion with XFinity ends soon? 2. Could I apply for a low-cost account with XFinity due to my very low household?

Question

 • Customer Service

14

1

0

Wrong Caller ID

I've had Xfinity Mobile for over a year now and it has always shown the wrong Caller ID for me. I have called Xfinity numerous times and was always told that Xfinity uses the Verizon network and that Xfinity would contact Verizon to correct the problem. But the problem has yet to be corrected. Now I

Question

 • Xfinity Mobile

6

0

0

how do i know when i'm going to receive my xfinity rewards bluetooth speakers?

hi, i'm a diamond on the xfinity rewards program and around mid december before xmas i claimed a bluetooth speaker  reward and i dont know when i should receive this item since nothing was mailed to my email to alert me that this item was being shipped. is there anyway to know when am going

Question

 • Customer Service

110

7

0

Manual for X1 Box Model: Samsung SX022ANM

Today, I swapped my old box for a new one with voice remote: Model: Samsung SX022ANM I was not provided with a manual. That model is not listed on the website. I contacted Samsung and was told to contact Comcast. How can it be that an X1 box that I am renting has no manual? Please advise me, Comc

Question

 • X1

17

1

0

Camera Notifications Twice

Hey everyone, lately our camera security notifications have been notifying us twice and I've updated the camera and internet settings but it still does it. It's not a big deal, only a bit aggravating. Is anyone else experiencing it?

Question

 • Devices and Equipment

11

1

0

Xfinity Rewards - Error

Hi, I have contacted Xfinity support five times now and each time they email me a link to sign up for Xfinity rewards. The fifth time the agent said the submitted a ticket and said wait 24 hours snd you will be good to go. Well it’s now been 24 hours snd I still get error below every time I try t

Question

 • Customer Service

535

21

Account randomly deactivated

My account was randomly deactivated for no reason. Like my internet is just like gone. I have a balance but its not overdue so idk whats going on

Question

 • Sign-In and Account Management

5

2

0

Internet service only.

Trying to find out if I can keep my internet service while removing my basic cable package.

Question

 • Customer Service

26

2

0

Streaming to another residential TV

I will be out of town for work for 6mts. How can I stream my xfinity tv services 

Question

 • Xfinity Stream Website

12

2

0

Streaming recordings freezing video but not audio

I am having issues with video freezing. I have tried a system reset and deleting/reinstalling app a few times but it doesn’t seem to work.

Question

 • Xfinity Stream App

4

0

0

Casting to Chromecast not working since I updated my phone and iPad to ios 15.0.1

Have tried to cast to both chromecast 1st generation as well as newest chromecast with Google TV. The tv screen says ready to cast and the phone/iPad says media not selected. All other casting apps I have tried work.

Question

 • Xfinity Stream App

736

9

Series 7 Apple Watch not connecting to Xfinity mobile cellular

Apple Watch not connecting to Xfinity mobile cellular It is paired fine but whenever I go to activate the cellular I get sorry we’re having technical difficulties please try again I have contacted customer service several times I’ve been on hold for several hours with no luck. I have tried rebooting

Question

 • Xfinity Mobile

273

8

Cast message on box

I moved my cable box to my bonus room after being told I could by a Comcast representative. My cable box has been in cast mode for hours...when is it going to complete the reboot? I want to see the game tomorrow.

Question

 • X1

15

1

0

Escalated

Repeated T3/Synch failures, MB8611

After upgrading to the MB8611 modem for gig speeds I have continuous T3 time-out errors and modem reboots. modem is the only device in the house, new construction single line connection, no splitters. here I have screen shots of download/upload and error log from modem showing T3 errors, there

Question

 • Your Home Network

17

4

0

My computer won't recognize my home wifi HELP PLEASE

My computer was just working fine a few days ago , I can connect my computer to my phone's hotspot and all my other devices in my home can connect to my Xfinity Wi-Fi but my computer just stopped and can't even detect my home Wi-Fi's name so I'm trying to figure out why it won't connect I read about

Question

 • Your Home Network

24

2

0

Support supervisor lied then left without helping

I joined xfinity mobile a week ago on two service lines. One is working fine. But my other line can call/text, has 3g but no 4g/LTE connection. I have reached out to online support SIX times to resolve this issue. I appreciate their effort but tonight this incident really threw me off. First I

Question

 • Xfinity Mobile

7

1

0

Someone else's recordings on DVR but not stream app

Hello, I've recently noticed a number of new recordings showing up on my X1 box that were not set by me or anyone in my household. When looking at on demand movies, there are also many movies marked as "watched" that nobody in my household has watched. I'm not sure if it is related or just co

Question

 • X1

30

2

0

HBO Max can’t verify my subscription

When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he

Question

 • X1

1.8K

10

Extremely low download speeds at night.

Hi, for about 6 months now I've been having extremely low download speeds at night around 100-200 mbps. I'm on the 1200mbps plan. Last month a senior technician said the nodes in my area were scheduled to upgraded in December 2021 and I still don't see any improvements. I'm connected directly to my

Question

 • Your Home Network

25

2

0

Damaged old hanging wire in property

I have had 3 hanging damaged wires in my property for a year!!!!

Question

 • Customer Service

4

1

0

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