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XB10
I would like to know if I qualify to get the modem and upgrade it to the xp 10 and also if my area is able to use xb 10. Jon [Edited: "Personal Information"]
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Customer Service
Closed
phone number to speak with live person
phone number to speak with live person
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Customer Service
Claim help
I need to file a claim for phone number [Edited: "Personal Information"]. It has a pixel line going thru the middle of the screen. There is no physic damage to the phone and it has never come in contact with water.
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Customer Service
Cancel TV - Keep Internet
I'm trying to cancel my tv subscription and keep my internet.
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Customer Service
Can't get internet service bcus someone else is using my addeess
This very same thing jus happened to me yesterday and I need it fixed : [Removed the copied and pasted Forums page]
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Customer Service
Peacock subscription
I thought platinum and diamond members got Peacock for free? I just received an email asking me to sign up for Peacock. Please advise, [Edited: "Personal Information"]
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Channels and Programming
Accepted Solution
Now mobile
I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund
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Customer Service
File a complaint
I’m filing a formal complaint regarding a live chat agent named Shashank, who was extremely rude and unprofessional during our interaction on July 7, 2024, around 11:30 PM. He repeatedly ignored my direct questions about an upcoming billing issue and was impatient and dismissive throughout. When I w
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Customer Service
TV in general is impossible
Spent much of the weekend communicating with comcast; not only did they not fix the problem, the other tv’s are also now having problems. It’s particularly awful sine they have a monopoly and streaming is not a great choice for me.
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Customer Service
Onsite equipment repair
Xfinitiy equipment is not working properly. I NEED ONSITE repair to our service
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Non-X1 Service
Cannot sync email on Samsung app after midnight 7/8/25
It was working fine until after midnight now I cant sync email at all. I removed account from Samsung app and attempted to re add it but it refuses because it cannot verify Imap.comcast.net. I can still sign in browser and check but Samsung app refuses. I also rebooted phone and cleared cash. Im on
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Ongoing Throttling Issue (Error RL000010) – Request for Support
Dear Xfinity Support, We are seeing repeated throttling with the error: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Our emails comply with all standards (SPF, DKIM, DMARC), and we are a Validity Certification member. Not sure why this continues—would appreciate
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Overcharged on services I didn’t agree too
My Xfinity service has been suspended, and I need it restored immediately. I’ve been overcharged for services I did not request or agree to, and my bill has now reached over $350.
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Customer Service
A year and a half disaster
All I am going to say is that I have been dealing with this disaster for over a year. What started as a simple issue over a year and a half ago has festered into what is now comparable to a nuclear disaster in my opinion because of the because of the horrible level of what Xfinity calls Customer Ser
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Customer Service
Closed
Question Regarding Final Bill After Moving on July 1st
Dear Xfinity Customer Service, I recently moved on July 1st and discontinued service at my old address on that same day. However, I noticed that I was charged $12.89(Balance Transferred From: (Personal Info) $12.89) on the final bill for my previous account. Since I only used the service for one day
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Billing
Explain My Billing Statement
To Whom It May Concern, I switched to a different internet order recently and wanted to know if the additional partial charges resulting in a decreased bill than expected is normal during a switch. Also, the sales tax on my billing statement further decreased my bill instead of adding to it. Is ther
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Billing
Xi6-A wireless boxes not connecting to XG1v4-A
Ok here it goes. We have Xfinity supplied through our community so Everything was working fine and then we had an outage on our original XG1 4k box and a letter that we are available to update our Gateway to the newer XB7-MC. I don't remember if we exchanged both at the same time or within a few day
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X1
Your automated customer service
I am a human being who pays my bill. When I contact Xfinity for assistance with my streaming that's not working I expect to speak with a human being when I request to speak with a human being not an automated service again a human being not an automated service. You have now wasted an hour of my tim
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Customer Service
Help with adding a modem
Xfinity assistant is not helping. Spent a whole day trying to get help with adding a third-party modem that is compatible very disappointed in the customer support for Xfinity
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Customer Service