Visitor
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3 Messages
Explain My Billing Statement
To Whom It May Concern,
I switched to a different internet order recently and wanted to know if the additional partial charges resulting in a decreased bill than expected is normal during a switch. Also, the sales tax on my billing statement further decreased my bill instead of adding to it. Is there a reason for this?
Sincerely,
Xfinity Customer
XfinityAlyssaA
Official Employee
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2K Messages
12 hours ago
Good evening @user_vbjemt, and thank you for reaching out on our Community Forums with your billing questions, we appreciate it. We do bill in advance for services so when you make a plan change and enter a new promotion, any applicable prorated credits for that change get applied to the next month's statement. Does that make sense?
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