File a complaint

I’m filing a formal complaint regarding a live chat agent named Shashank, who was extremely rude and unprofessional during our interaction on July 7, 2024, around 11:30 PM. He repeatedly ignored my direct questions about an upcoming billing issue and was impatient and dismissive throughout. When I was still typing a response, he abruptly ended the chat.

At the beginning of the conversation, I clearly stated my budget and what features I needed. Despite this, he kept trying to upsell me a more expensive 5-year plan with features I explicitly said I didn’t want or couldn’t afford. I had to insist several times before he offered the 12-month contract I asked for. His explanations were vague and confusing, and his overall attitude made me feel uncomfortable, dismissed, and unheard. I’m very disappointed in how I was treated and request that this incident be reviewed seriously.