B

Visitor

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1 Message

Tuesday, July 8th, 2025 4:40 AM

Overcharged on services I didn’t agree too

My Xfinity service has been suspended, and I need it restored immediately. I’ve been overcharged for services I did not request or agree to, and my bill has now reached over $350.

Official Employee

 • 

2.3K Messages

1 day ago

Thanks for posting on our Community Forums for assistance with your service and billing concerns, Bbykay94. We can help review the account and check what options we have available to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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