Visitor
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3 Messages
Xi6-A wireless boxes not connecting to XG1v4-A
Ok here it goes. We have Xfinity supplied through our community so Everything was working fine and then we had an outage on our original XG1 4k box and a letter that we are available to update our Gateway to the newer XB7-MC. I don't remember if we exchanged both at the same time or within a few days. Anyways my main problem is that with the XG1v4-A box hooked up to the only available coax in our living room non of the 3 wireless boxes (all Xi6-A) will get more than a couple random channels. All three boxes have the same message pop up when selecting a channel that is not one of the couple that still happen to come in. The messages says "Sorry, there seems to be a problem here. If you made changes to your account recently, the updates may still be in process. If not, please try another channel or try again later." XRE-03121
Now it has been several days so I know this is not just going to "fix" itself. We had a technician come out and ran tests and the only solution he could come up with was switching the main XG1v4-A box out with a much larger non 4k XiD X1. Now this was on my main 75" 4K tv so I was not thrilled but it fixed that problem but the box was so slow and unresponsive I took it back to Xfinity and asked what else can be done because it was like living on dial up again with that box. They did not know why I had the earlier connectivity problem but all they can do is change the box out and see so they gave me another XG1v4-A and said good luck. Well instantly I had the same problem "Sorry, there seems to be a problem here...blah blah blah" XRE-03121
So after many reboots, refreshes and searching the web back and forth I have narrowed it down to only a possible gateway issue. I even hardwired one of the Xi6-A's, which is normally on the other side of the wall of the gateway anyways, to the gateway to see if it was a wifi strength and nothing changed. My next move is to turn the gateway to Bridge mode and use my Orbi Wifi 6 AX6000 router and satellite to see if that changes anything. If anyone has had this problem or can offer some assistance in anyway please let me know.
thank you
XfinityRay
Official Employee
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3.1K Messages
21 days ago
Good evening, user_quicksilver! You are at the right place for further help with your TV service. Your TV sounds fantastic! I understand wanting 4K service on it! Have you tried to unpair the wireless TV boxes and pair them again since you replaced the modem and have the new 4K DVR box? You do that by holding down the WPS button on the box for 10-15 seconds during startup.
We are glad to take a look at your account and the equipment. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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user_quicksilver
Visitor
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3 Messages
5 days ago
Problem has been fixed and working like normal now. Tech support had to reset/refresh all boxes on their end and that finally solved the problem.
thanks again.
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