Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troublesh

My Amana smart thermostat intermittently drops WIFI connection. It worked fine for one year. I had a new thermostat installed and it still drops connectivity, so I don't think it is the thermostat. After it disconnects, it sometimes automatically reconnects itself, but most of the time I have to reb

Worst ever, can never talk to real people to resolve issues

One of the addresses on my account isn't receiving the channels we're paying for. The website says we are paying for X1 TV, Digital Starter Plan, 140 channels. The tenant here can only reach about a dozen channels. Specifically showed me that when he turnes to Discovery, he sees a message saying AI

Losing internet in a house that needs internet to run HVAC and other smart devices. Updated to a new modem approved by Comcast, along with a Netgear phone. The internet works great, but when something happens when we're not here, the modem light turns red and ceases to transmit. The Cable box is una

I want to install a new Coaxial Outlet for our modem/router in another room in our house. Xfinity assistant will not allow me to do so.

I was promised a refund by customer support. If I don't receive this, I will be contacting the FCC and the BBB.

It took me over 20 minutes to even leave this review because my internet is so slow. I've tried everything and I've contacted support so many times, but they are never helpful and i'm sick of getting support from a robot and not a person. I can't work from home comfortably with fear my internet will

I called on Tuesday and got a ticket issued to work on a problem and I have not received email confirmation after 48 hours. Also cannot find ticket on my app or support page. thanks

I had a great agent chat but was unable to do the survey

I have had absolutely no help with my services. I have been lied to, misinformed, and had my time wasted for countless hours weekly. The chat bots are no help whatsoever and don’t answer any questions. I get told one thing , then nothing ever happens. Then i get redirected to a new person to try to

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue

I thought platinum and diamond members got Peacock for free? I just received an email asking me to sign up for Peacock. Please advise, [Edited: "Personal Information"]

I made the mistake of reducing the speed to 300 Mbps and immediately lost my Ring Spotlight Cam's ability to show a live view. Then I increased the speed to 1000 Mbps but still having the same issue. The wifi is all of a sudden weak on the Spotlight Cam when it worked great before the other day. It'

My tv has been off line since last evening. The neighbors are not experiencing this problem. Would you go to my account and send me a signal. I tried pulling the plug and plugging back in. The screen says welcome BIENVENIDO.BIENVENUE.

I've been trying for days to get an agent . I keep calling back and going through all the hoops and restarts. They say they will call me back but never do. I switched to their modem but can't get any help getting service in lower rooms. I've called several times and only get voice agent who hangs up

I'm a current Xfinity customer and requested that Xfinity Support replace the outside pedestal box, as it was rusted. I have been communicating with Xfinity Support since March 2025 about this issue, but it has not been resolved. Let me know the contact information for Xfinity Customer Complaints.

I have recently changed my address and I am being billed and extra $83.90 which is being billed as "Balance Transferred", I am also getting the new month's charge in addition. All of this while the address change was labelled as cost-free in the web form I used to make the change. Can you please exp

My work email used for email sign-in verification is no longer valid and I can't log in on my computer. I can access on my phone but can't change the 2 step verification. What do I do?

I would like to have my comcast.net email and not Outlook email. How do I get that back