Here’s a revised version of your review that maintains a professional tone while amplifying your anger and frustration: Xfinity’s Customer Service is an Absolute Disaster Dealing with Xfinity has been one of the most frustrating customer service experiences of my life. Your so-called “support” syste

We had the old router, which could not support reliable video conferencing. XFINITY shipped a new one,out of the blue, the white Technicolor CGM4981COM, WiFI6 router and we have found it to be worse. Our TV's (New Sony) now can not keep WiFI connection, must search and re sign in each time we power

The Xfinity app used to work on my old Samsung Galaxy S8, until suddenly it stopped. Now I have a brand new unlocked Samsung Galaxy S25+ with a Consumer Cellular sim card. The phone's software is up to date. I was looking forward to using Xfinity app to manage my Comcast router again. I downloaded a

Throughout the past couple weeks Xfinity has made things extremely difficult for me. I originally had a two year contract which went smoothly. However, after that expired my bill went from $75 a month to $180. This was an absurd price increase so I immediately went to talk with an agent. I talked to

Using the app when I try to activate it just says "something went wrong" and never goes further. I spoke to customer support and they claimed my new gateway was too old, so fine, I went and traded it in for a new one. Same problem. So I now have the newest model and the Xfinity app is updated. No lu

I want an eSIM. I just request it but now the app says is not available

Tv having issues again, I am very close to finding another provider

After the last app update the Xfinity app no longer shows my gateway or any connected devices. Chatted with support a few days ago they said there was a "glitch" in the app causing this. When will it be fixed?? When I select SERVICES the INTERNET section show no gateway or devices. Note that all wif

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

I logged out and back into the app and now cannot see Users or Pause/Unpause devices tiles. Nor is there a WiFi link or tile at the bottom of the page.

Sporadic performance of Music Choice channels

I AM SO UPSET WITH XFINITITY. I NEED TO TALK TO SOMEONE ABOUT MY ACCOUNT. YESTERDAY I TEXTED WITH AN IDIOT AND ASKED A SIMPLE QUESTION. AT THE END OF 1/2 HOUR, SHE STARTED A RESET ON MY BOX WHEN I DIDN'T ASK FOR ONE. I ASKED HER TO STOP IT AND SHE SAID SHE COULDN'T BECAUSE SHE WAS INTERNET REPAIR. I

I recently had some property damage caused by your contractor while they were burying our internet line. They broke a water pipe cutting off all the water to my house. You all came out and got water returned to my house but I just realized my sprinkler system has not worked since the damage occurred

My address is a row of duplexes A-G and it is listed on comcasts website as just the address with no units. When someone signs up for internet it kicks off someone else who already has an account. No one in the store will help me and no one can point me in the right direction in order to get this fi

I get the following error: Your Xfinity account is already linked to another Peacock account. this happened after I moved, my area did not have Xfinity until recently and now I’ve requested a service install for Gig. I have unlinked my previous Comcast accounts that were inactive from my Comcast pro

Outage History - is there a record of recent outage history for my service address?

I have been having an issue with TripAdvisor emails and Help Center form submissions, which started about a month ago. I suspect it's part of this DMARC issues being reported, but I cannot figure out anything beyond that. I am just a TripAdvisor member/user, but the mail rejection script looks like

Four March, April and May of 2025 my internet service was intermittent at best. I kept contacting Xfinity but it was never resolved. I ended up buying a Verizon Wireless Router and a fall back router, which would switch to Verizon when Xfinity crapped out. The XFinity service continued to deteriorat

Turned tv on remote don't work

My wifi has been inconsistent as of late. I usually get 1g to my laptop. As of late, it will appear to lose throughput. I've seen it drop to 10mb. As a result, I can't connect to web pages, hold zoom or Amazon Chime calls. Outlook disconnects. Slack does at times too. So, I would love to blame it on