Tv not receiving signel

My tv has been off line since last evening. The neighbors are not experiencing this problem. Would you go to my account and send me a signal. I tried pulling the plug and plugging back in. The screen says welcome BIENVENIDO.BIENVENUE.

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user_kq8id7

Visitor

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2 Messages

1 year ago

Please verify my signal. I am not able to watch TV. All the neighbors have service.
we had a terrible storm last night could this b the reason.

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XfinityBenny

Official Employee

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1.6K Messages

1 year ago

@user_kq8id7 Thanks for adding to the community. The Xfinity app or the map here https://www.xfinity.com/support/articles/check-service-outage is a great way to check the service immediately. Let us know if you need more help.

2

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user_eeetmy

Visitor

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1 Message

How do I get my

tv to work. There is no signal.

11 months ago

0

XfinityMarcus

Official Employee

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2.2K Messages

user_eeetmy thank you for reaching out today. Resolving your video concerns is our specialty, let's get you back up and running. Can you confirm for me what troubleshooting steps you have already attempted?

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11 months ago

0

Customer Service

user_kq8id7

Tv not receiving signel

user_kq8id7

XfinityBenny

user_eeetmy

XfinityMarcus

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