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dizan
1st Topic

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1 Message

Wednesday, July 2nd, 2025 6:27 AM

Extra charges after address change

I have recently changed my address and I am being billed and extra $83.90 which is being billed as "Balance Transferred", I am also getting the new month's charge in addition. All of this while the address change was labelled as cost-free in the web form I used to make the change. Can you please explain where this extra charge is coming from?

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Updated 

5 days ago

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XfinityDena

Official Employee

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3.4K Messages

6 days ago

Great quetions @dizan Your account is prorated with the move since we bill a month in advance. The final charges for the previous address will be placed onto the first statement of the new address instead of being billed separately as a final billing statement for the previous address. 

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user_0dbysx

Visitor

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1 Message

Why xfinity set up auto pay and charged me106

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5 days ago

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_0dbysx, thanks for reaching out through Xfinity Forums. You can manage your autopay settings. Here is a link with the details, https://www.xfinity.com/support/articles/setting-up-auto-payments. Keep in mind, you do typically get a disconnect on residential services for having autopay and paperless billing with a bank account. Also, our Xfinity Mobile service requires autopay to be set up. 

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5 days ago

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