Visitor

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1 Message

Tuesday, July 1st, 2025

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I had a great agent chat but was unable to do the survey

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Expert

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32.1K Messages

29 days ago

@Aquafile 

I had a great agent chat but was unable to do the survey

You can leave a review of your agent here.  The employees that monitor that board will make sure the agent gets your review.

Official Employee

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1.4K Messages

27 days ago

Aquafile If you had a great chat with an agent but were unable to complete the survey, it may be due to a technical issue or the chat being converted into a case when no agents were available. In such cases, the interaction is logged, and you can check the case information on the same screen where you attempted to chat. Unfortunately, if the survey was not presented, you may not be able to provide feedback directly.
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