Aquafile If you had a great chat with an agent but were unable to complete the survey, it may be due to a technical issue or the chat being converted into a case when no agents were available. In such cases, the interaction is logged, and you can check the case information on the same screen where you attempted to chat. Unfortunately, if the survey was not presented, you may not be able to provide feedback directly.
Again
Expert
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32K Messages
16 days ago
@Aquafile
You can leave a review of your agent here. The employees that monitor that board will make sure the agent gets your review.
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XfinityWilliam
Official Employee
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1.4K Messages
14 days ago
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