Visitor
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3 Messages
Corporate contact information?
I have had absolutely no help with my services. I have been lied to, misinformed, and had my time wasted for countless hours weekly. The chat bots are no help whatsoever and don’t answer any questions. I get told one thing , then nothing ever happens. Then i get redirected to a new person to try to upgrade my plan. Very frustrated and it will be unlikely that i continue using you all unless i get these issues fixed.
XfinityQuemekia
Official Employee
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77 Messages
8 days ago
Hello @user_cy6b0r Thank you for reaching out to us here on our Xfinity Community Forums. We are sorry to hear about your experience, I would probably feel the same if it was me. Can you tell me a little bit more about the issues your having? Billing concerns? Technical issues? I would be happy to assist you.
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user_cy6b0r
Visitor
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3 Messages
8 days ago
Billing issues. I was clearly and explicitly told that i would receive specific credits to my account even though past months i have received credits and even though only allowed one adjustment I was still told it would be waived. I understand the fee is due to the plan i have and over usage of a data. However trying to get onto a new plan i get misinformed and lied to. I do not want to do that at all anymore and just need my billing issue waived like it was told it would be even if i did go over data. I was told i would get it waived.
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