tickets

I called on Tuesday and got a ticket issued to work on a problem and I have not received email confirmation after 48 hours. Also cannot find ticket on my app or support page. thanks

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XfinityRaf

Official Employee

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1.1K Messages

1 day ago

Good afternoon @user_2ccsdl. Can you provide us a few more details about what the ticket was opened for?

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U

Hello! Yes-I had called in January (I think -estimating here lol) because I wanted my wifi service discontinued because my house burned. I didn’t realize it kept being drafted from a credit I had on the bill. When it ran out, I didn’t realize until it was overdue. I just wanted to make sure it was completely discontinued. The agent was also helping me get a reversal for some of the charges. He spoke with a supervisor and told me a ticket had been issued and I should get an email to that effect. I never got any email stating that. And i can find no evidence of a ticket being generated on Xfinity support or my app (and it has been 48+ hours) so I thought I had better check on it. I checked my spam folders etc. and no luck. Thanks so much! K.H.

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16 hours ago

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XfinityEricB

Official Employee

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2.3K Messages

user_2ccsdl Thanks for the additional details. Let me review the account to see what information I can find about the ticket for the refund.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

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Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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