Replace the outside pedestal box

I'm a current Xfinity customer and requested that Xfinity Support replace the outside pedestal box, as it was rusted. I have been communicating with Xfinity Support since March 2025 about this issue, but it has not been resolved.

Let me know the contact information for Xfinity Customer Complaints.

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EG

Expert

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117.7K Messages

10 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJon

Official Employee

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1.4K Messages

10 months ago

Hey there user_rhntdv, you have reached the right team. I will be more than happy to follow-up on this matter and assist you with getting a resolution. I will need to get some additional information at this time. so that I can look into this further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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U

user_rhntdv

5 Messages

Hi, I have already gone through Xfinity Support for 3 months without a resolution to my request. Only thing I received was a status update on my request.

10 months ago

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XfinityJon

Official Employee

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1.4K Messages

I can understand the concern there in order for me to check into this further to see where in the process this is, or if there is additional information needed or available to provide to you, I would just need the direct message with some information to look this up. I am happy to assist with this concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

U

user_rhntdv

5 Messages

I already sent you a direct message, but no response from you yet.

10 months ago

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XfinityJustinC

Official Employee

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2.3K Messages

@user_rhntdv investigating further I see that based on the time frame of the last direct message information, that has now closed. But did want to assure you that I found some helpful information and see we had previously been working with our local technician leadership team.

I'd definitely like to help get this resolved, and would need you to send the new direct message when you have time.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Customer Service

user_rhntdv

Replace the outside pedestal box

EG

XfinityJon

user_rhntdv

XfinityJon

user_rhntdv

XfinityJustinC

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