Frequent Visitor
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12 Messages
not receiving channels I'm paying for
One of the addresses on my account isn't receiving the channels we're paying for. The website says we are paying for X1 TV, Digital Starter Plan, 140 channels. The tenant here can only reach about a dozen channels. Specifically showed me that when he turnes to Discovery, he sees a message saying AI wasn't much help--kept referring me to answers to questions I'm not asking. How do we access our channels?
XfinitySeth
Official Employee
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325 Messages
25 days ago
Hi there AudreyB4 👋 Thanks for taking the time to let us know about your concerns here in our community forum! We always want to make sure you're getting every channel you're subscribed for at all times, so I'definitely like to learn more and help in any way I can!
Do you know what kind of specific error message or code your tenant is seeing when they tune to a channel that isn't coming in for them?
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