U

Visitor

 • 

1 Message

Thursday, July 3rd, 2025 9:12 PM

I need my refund

I was promised a refund by customer support. If I don't receive this, I will be contacting the FCC and the BBB. 

Expert

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111.5K Messages

4 days ago

The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.1K Messages

4 days ago

 

user_p92tr9 Welcome to our community forum and thank you @EG for moving this post for greater exposure. I would be reaching out as well if I was promised a refund. Let's find your account and check on the progress. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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