2022 Olympic Winter Games

@groggrog​  Thank you for reaching out. Olympics 4K coverage is only available on X1. Neither Peacock nor the Xfinity Stream app are providing 4K coverage of these Games. The below links provide additional content resources.

Additional Resources: 

https://www.xfinity.com/support/articles/personalize-olympics-on-x1

https://www.xfinity.com/support/articles/olympic-games-faqs

https://www.xfinity.com/support/articles/olympics-nbc-sites-apps-faqs

https://www.xfinity.com/support/articles/personalize-olympics-on-stream

https://www.xfinity.com/support/articles/olympics-accessibility

https://www.xfinity.com/support/articles/olympics-vr-app-faqs

https://www.xfinity.com/support/articles/olympic-games-faqs

https://www.xfinity.com/learn/digital-cable-tv/watch-olympics

https://www.nbcolympics.com/

@tzr916​ 

Thank you for posting your question here in the Xfinity Forum. With X1, you’ll get live coverage of the Olympic Winter Games in 4K UHD. Coverage is available in Dolby Vision HDR and Dolby Atmos immersive sound.

• This includes 4K channels in the X1 Guide:
• Channel 1387 (Xfinity 4K 1): For 38 NBC local affiliates airing the Primetime nightly
  • If you turn on a standard definition (SD) or high definition (HD) live channel, you’ll be auto-tuned to 4K channel 1387 (you must have both SD and HD channels for auto-tune from SD to work).
• Channel 1388 (Xfinity 4K 2): For next day re-airing of the Primetime show (this channel won’t auto-tune to the 4K channel).
• Coverage includes:
  • Opening and Closing Ceremonies
  • Primetime Shows in 38 local channels
  • Primetime Show replays
    
    

To find the Games in 4K UHD, you can:

• Say “Olympics” into your Xfinity Voice Remote to go to the Olympics Destination on X1. From there, go to the “Watch live now in 4K” row and choose a tile.
• Say “4K” into your Voice Remote to go to the 4K Destination.
• Press the xfinity button on your remote, then press the down arrow to see Olympics options to watch.
  
  

Can I record live events in 4K?
No, live events in 4K can’t be recorded.

Xfinity On Demand: 4K UHD/HDR content (free, rentals and purchases) is available if you have an XG1v4 or Xi6 TV Box set to 2160 resolution with a compatible 4K UHD/HDR TV and a 4K-capable HDMI cord. Please see more about using the X1 guide to adjust your video display to 2160p.

Comcast is passing along all the Olympics 4K content that is available directly to our customers. 

For additional information about Olympics 4K content, please see here: https://www.xfinity.com/support/articles/uhd-4k-faqs

I am having issues with the audio on the 4K feed. I am hearing the NBC announcers and there is another person doing voiceover that is describing the action on the screen movement by movement. It is very annoying. And very confusing, done in a monotone as if were being done for a blind person.

Hi there @user_a3ae47!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can today.  No worries!  You have reached out to the right team, and we are going to get things squared away for you.  It sounds like you need to have your default audio adjusted.  Are you able to access your Audio Settings from your Settings menu?

@user_dd490a​ Go to nbcolympics.com/schedule

I’m having this problem too. I can’t find a way to display the list view from the DVR. I accessed it through the app, but the recordings scheduled with that were formatted incorrectly for playback on the TV—vertically squashed. Having to cancel recordings and reschedule from the TV individually. Very frustrating.

it sure would be nice if someone from Xfinity would answer these questions.🙄

Hi, @user_dd490a. Thank you for posting your question in the Xfinity Forum. You should be able to simply say "Olympics schedule" into your voice remote or select the "Olympics schedule" tile from the Olympics hub to be directed to the Winter Olympics X1 guide and overview. You can read more here: https://comca.st/3J0M2Yy

Hello @user_101pbf. I am sorry to hear you are having issues. It has been a couple of days. Are you still having issues or where you able to get them resolved? 

Please accept my most sincere apology for the experience that you have encountered. Live content airing in 4K would not be able to get recorded. We appreciate you taking the time to provide us with your feedback and hope to improve upon these features in the future. You will still be able to record the High Definition feed for viewing at a later time. We also recommend using our Peacock streaming service in order to access a vast amount of Olympic content that will be available. Please know that we pass along the 4K content to our customers that is provided to us. 

Hello @user_410603, thank you for taking the time to reach out to us on the forums I hope you are doing well! There is indeed a way to clear your watch history via the X1 cable box settings. Here is an article showing how this can be done https://comca.st/3uuimix. Please let us know if you have any other questions. 

This does not answer the question this person asked. They (like I) want to know how to remove your advertising square found on the the far right position of the "Last Watched" list. Your solution above only works to remove items we've recently watched not the super stupid and annoying add placed by Xfiniti. Currently it is for the Olympics, other times it is other programming that Xfiniti is advertising. This particular add square never moves from the far right position so we are not even able to add new channels to cycle it out like we can with channels we've selected. This forced add view is completely garbage especially as it takes up the first and default position in the Last Watched list. 

@user-680296, I'm sorry we did not resolve this exact concern. This is tough one to answer because I don't have an advertisement in my recently watched list. Are you able to let us know if this is more relevant or if this info helps? (https://comca.st/3JwPyKz.) 

Thank you for visiting our community forums and posting your solution. We appreciate your feedback and want to bring the best viewing experience. While we improve we have other members and specialists who have found something that works for them in the meantime. You can check out other options here.

Their solutions don’t work, it’s extremely frustrating.  And I haven’t recieved any response to any of my posts.

Glad to hear it is not just me!!

Say “device settings” into your Xfinity remote. Goto “Video Settings” and change from 2160p60 to 2160p30. Fixed the dimming issue for me. 

Mine is also washed out - I am set to best quality 16:9 2160p60 4k uhd but very washed out little contrast 

@KorbenDallasMulti​ 

Thank you for posting your feedback in the Xfinity Forum. We will be sure to share this with our partners. Please let us know if you have any other comments or questions. 

Hello, @jbroadkill

This is certainly odd that you're unable to see the channels that you subscribe to and we want to assist you with this. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or https://comca.st/3GvDUxz

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@sbwinter2​ 

Thank you for posting your concerns about Olympics programming on your legacy television box. We will be sure to pass along this feedback to our partners. Please let us know if you have any other comments or questions. 

And still no response from anyone from Comcast…

@IlliniInDG

Hey there! The Olympics are a big deal for us too and we want you to be able to cheer on your favorite athlete in 4k! I  am happy to help. Have you tried power cycling your box be removing the connections from the back for 10-15 seconds? This will help ensure you have a fresh connection. 

I'm also having this issue. Tried this, but the menu is still hard to read when on the 4k channel. 

For anyone that has a Samsung TV does this help?

On your Samsung TV Go to Settings > General > External Device Manager > HDMI UDH Color > then turn on for the input you are using for Xfinity.

Let me know if this does anything...

@b_t​ 

Thank you for posting your feedback about being able to record Olympics 4K content. We will be sure to pass along this feedback to our partners. Please let us know if you have any other comments or questions. 

We are experiencing the same problems this evening. We had no problems yesterday. The channel is unwatchable in this condition. It’s only the 4K channel that I can see. Hope this doesn’t happen during the Super Bowl.

What is going on with the Olympics broadcast?  I go on my local channel, and when I go to Guide it says I am on Channel 1347, Why?

I am also having issues with picture and sound?

Greetings, @Rankinginsight! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the 4K Olympics broadcast, but you have definitely come to the right place for assistance.

Have you noticed any similar issues with other 4K content on your equipment, like Netflix, Prime Video, YouTube, etc., or is it just happening with these live broadcasts? Were you able to perform any troubleshooting steps that, even temporarily, corrected the issue, or has it been completely uncorrectable up to this point?

Why does the Guide say I am now on channel 1347, not 285 that I was on

Hello @NoBueno86, thank you for reaching out to us on our community forums. It would appear your box auto-tuned you to the best available resolution. For more information, we have this awesome article about Auto-Tune to Best Available Resolution on Your X1 TV Box.

Hey! We would be more than happy to look into the issues you are encountering when attempting to access the 4K streams of the Olympics. Would you be able to provide us with the model TV being used and the exact error code being received when attempting to access the content? We hope to hear from you soon. 

The model of the tv is LG 65UF8600 at the moment it is connected to a Dennon AVRX3300 with top of the line cables. I have tried with the XR4 to the  Dennon and with the XR4 directly to Tv. The error message is,Unfortunately, this program isn’t compatible with your set up. To watch, you 4K TV must be HDR capable.

XRE 03133. I have HDR turned on the tv.

Since there is an error code I'd like to do some troubleshooting specific to your cable box. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I cannot find where to send a direct message.  Is it on this page, and if so where is the icon for direct message.

The icon is located in the upper right hand corner. 

It wouldn't surprise me any.  We're good enough to get bills and pay them, but that's about it.

Could someone from Comcast please advise us non X1 customers how to find and view the 2022 Olympic Events On Demand. 

Hi @Rosedale1, one of the best ways to get access to all the great content the 2022 Winter Olympics has to offer is through our X1 Platform service. In a majority of cases, there is usually no cost difference from our legacy hardware to our X1 Platform equipment. If you would like to communicate about upgrade paths, please let us know. 

Alternatively, you can access all the events through our Peacock application or Xfinity Stream application which is available on a variety of devices and Smart TVs. You can find at our Xfinity Customers Get Peacock Premium and information about our Xfinity Stream application by visiting our Xfinity Stream App Minimum System Requirements support page. 

When using a non-X1 Platform set-top box, are you able to access the OnDemand menu and search for "Winter Olympics" within the search bar to find results? Please let us know at your next available convenience. 

Unfortunately,  every time I attempt to access the on Demand menu I receive error message VM-16.

I'm sorry to hear that you're having trouble accessing your OnDemand menu, @Rosedale1. I'd be happy to troubleshoot your current equipment and/or upgrade your services to include our latest and greatest X1 technology! Could you please send our team a private message with your full name and full address? We can most definitely take a further look at this issue.

To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@BruceW​ Thanks, all set. Don't know why that was turned on.

I'm glad you are all set! Have a great Sunday.