Frequent Visitor
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16 Messages
4K problem with watching Olympics
When I attempt to watch 4K programming of the Olympics i get a error message that my system is incompatible for watching 4K. My tv is 4K and HDR which is turned on. I am using the xfinity X4 HD box. This past week watched the playoff on Fox in 4K no problem. It seams that the Olympics is being shown thru a special channel. Is this the problem? Need help.
XfinityDemitrius
Official Employee
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1.4K Messages
3 years ago
Hey! We would be more than happy to look into the issues you are encountering when attempting to access the 4K streams of the Olympics. Would you be able to provide us with the model TV being used and the exact error code being received when attempting to access the content? We hope to hear from you soon.
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