Zero Contrast, Messed Up Guide, Dark 4K

Would like to enjoy all of this 4K Olympic coverage, but I'm having a terrible time getting a good looking 4K picture. When I switch to 4K the guide is barely legible, colors are off and everything is extremely dark.

I found an older thread that suggested I switch off of the "Best Available" display resolution, but that hasn't made a difference. Has anyone had any luck with anything else?

This conversation has been merged. Please refer the main conversation:

2022 Olympic Winter Games

Responses

IlliniInDG

Frequent Visitor

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12 Messages

2 years ago

And still no response from anyone from Comcast…

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XfinitySheila

Official Employee

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772 Messages

@IlliniInDG

Hey there! The Olympics are a big deal for us too and we want you to be able to cheer on your favorite athlete in 4k! I am happy to help. Have you tried power cycling your box be removing the connections from the back for 10-15 seconds? This will help ensure you have a fresh connection.

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2 years ago

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TEST_ING_123

Regular Visitor

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18 Messages

2 years ago

I'm also having this issue. Tried this, but the menu is still hard to read when on the 4k channel.

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TEST_ING_123

Regular Visitor

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18 Messages

2 years ago

For anyone that has a Samsung TV does this help?

On your Samsung TV Go to Settings > General > External Device Manager > HDMI UDH Color > then turn on for the input you are using for Xfinity.

Let me know if this does anything...

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X1

IlliniInDG

Zero Contrast, Messed Up Guide, Dark 4K

IlliniInDG

XfinitySheila

TEST_ING_123

TEST_ING_123

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