R

Visitor

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4 Messages

Monday, February 7th, 2022 6:41 AM

Closed

4k Olympics choppy, long pauses in the video

This happened during the summer Olympics too, it’s as though the equipment just isn’t fast enough to show smoothe 4k video. How do I fix it?

This conversation has been merged. Please refer the main conversation:

2022 Olympic Winter Games

Visitor

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2 Messages

2 years ago

We are experiencing the same problems this evening. We had no problems yesterday. The channel is unwatchable in this condition. It’s only the 4K channel that I can see. Hope this doesn’t happen during the Super Bowl.

(edited)

Visitor

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8 Messages

2 years ago

What is going on with the Olympics broadcast?  I go on my local channel, and when I go to Guide it says I am on Channel 1347, Why?

I am also having issues with picture and sound?

Official Employee

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1.2K Messages

2 years ago

Greetings, @Rankinginsight! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the 4K Olympics broadcast, but you have definitely come to the right place for assistance.

 

Have you noticed any similar issues with other 4K content on your equipment, like Netflix, Prime Video, YouTube, etc., or is it just happening with these live broadcasts? Were you able to perform any troubleshooting steps that, even temporarily, corrected the issue, or has it been completely uncorrectable up to this point?

Visitor

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4 Messages

@XfinityJamesC​ no, other 4k content displays fine on my equipment, it’s just 4k broadcast content -it happened last Olympics and is happening again now in the Winter Olympics 😔This really sucks… I’ve tried restarting the box, resetting the resolution to a lower resolution and then back to 4k to no avail

Problem Solver

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729 Messages

It sounds like you have tried all the usual stuff, if you want to, we can also look at this together. @

 you can send me a DM with your name and address by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

Visitor

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8 Messages

2 years ago

Why does the Guide say I am now on channel 1347, not 285 that I was on

Official Employee

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1.1K Messages

Hello @NoBueno86, thank you for reaching out to us on our community forums. It would appear your box auto-tuned you to the best available resolution. For more information, we have this awesome article about Auto-Tune to Best Available Resolution on Your X1 TV Box.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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