Visitor
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4 Messages
4k Olympics choppy, long pauses in the video
This happened during the summer Olympics too, it’s as though the equipment just isn’t fast enough to show smoothe 4k video. How do I fix it?
Visitor
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4 Messages
This happened during the summer Olympics too, it’s as though the equipment just isn’t fast enough to show smoothe 4k video. How do I fix it?
tipStall
Visitor
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2 Messages
3 years ago
We are experiencing the same problems this evening. We had no problems yesterday. The channel is unwatchable in this condition. It’s only the 4K channel that I can see. Hope this doesn’t happen during the Super Bowl.
(edited)
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NoBueno86
Visitor
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8 Messages
3 years ago
What is going on with the Olympics broadcast? I go on my local channel, and when I go to Guide it says I am on Channel 1347, Why?
I am also having issues with picture and sound?
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XfinityJamesC
Official Employee
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1.7K Messages
3 years ago
Greetings, @Rankinginsight! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the 4K Olympics broadcast, but you have definitely come to the right place for assistance.
Have you noticed any similar issues with other 4K content on your equipment, like Netflix, Prime Video, YouTube, etc., or is it just happening with these live broadcasts? Were you able to perform any troubleshooting steps that, even temporarily, corrected the issue, or has it been completely uncorrectable up to this point?
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NoBueno86
Visitor
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8 Messages
3 years ago
Why does the Guide say I am now on channel 1347, not 285 that I was on
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