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ndstreet98
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3 Messages

Saturday, February 5th, 2022 5:13 PM

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Poor 4K Olympics X1 Picture - dim picture quality, washed out images and dim text overlays

Its been noted several times on these threads that the 4K channel broadcasts for sporting events in particular seem to be processed incorrectly by the X1 box.  I have a fairly new Samsung 4K TV with HDR, etc.  Winter Olympics just started and make Comcast experience even more frustrating.

I typically keep the settings to allow box to switch to best possible signal.  So if I went to NBC standard definition, it would automatically switch over to NBC HD.  Great picture, great quality.


Except the WInter Olympics, like other sports events, automatically jump you to Xfinity's new fancy 4K broadcast.  That would be great except for the fact that 4K is horrible through the X1 box.  See other posts for smarter people than me explaining why - washed out images, zero contrast, guide text also looking washed out.  Some have suggested you have to adjust your TV picture quality to compensate which seems like a bad solution.  Others have said a X1 box tweak on those channels works, need to try that one.  

Solution for me has been to turn off the automatic switch to the better quality feed (since the switch to 4k Olympics is a horrible picture) which is problematic for older family members who may not remember that just pressing 4 for New York WNBC doesn't get you the best picture.  Seeing someone watch TV on a big screen in SD makes me crazy...

More importantly, its amazing that Comcast spends a fortune on Olympic coverage, shoots for a new 4k experience, and then on a high end TV provides a horrible customer experience.  

Question

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Updated 

3 years ago

492

13

This conversation has been merged. Please refer the main conversation:

2022 Olympic Winter Games

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XfinityEva

Official Employee

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1.4K Messages

3 years ago

Thank you for visiting our community forums and posting your solution. We appreciate your feedback and want to bring the best viewing experience. While we improve we have other members and specialists who have found something that works for them in the meantime. You can check out other options here.

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IlliniInDG

Frequent Visitor

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12 Messages

3 years ago

Their solutions don’t work, it’s extremely frustrating.  And I haven’t recieved any response to any of my posts.

(edited)

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user_3ec862

Visitor

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10 Messages

@IlliniInDG​ I’ll go a step further. I’ve placed 2 calls to Customer Service/Tech Support. After their “solution” suggestions didn’t work, both agents said they would escalate troubleshooting, and I would get a call back in 24 to 48 hours. Still waiting. Crickets…………….

3 years ago

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KVictor

New Poster

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3 Messages

3 years ago

Glad to hear it is not just me!!

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user_431964

Visitor

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2 Messages

3 years ago

Say “device settings” into your Xfinity remote. Goto “Video Settings” and change from 2160p60 to 2160p30. Fixed the dimming issue for me. 

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user_672381

Visitor

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2 Messages

3 years ago

Mine is also washed out - I am set to best quality 16:9 2160p60 4k uhd but very washed out little contrast 

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TEST_ING_123

Regular Visitor

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18 Messages

3 years ago

Same issue here at 16:9 2160p60 4k best available

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TEST_ING_123

Regular Visitor

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18 Messages

3 years ago

Dear ndstreet98,

You mentioned your Samsung TV, so you see a setting for General > External Device Manager > HDMI UDH Color > then turn on for the input you are using for Xfinity.

Let me know if this does anything...

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user_11b8b3

Visitor

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2 Messages

3 years ago

This has been an issue for 3 years.  Super Bowl 2018 I swapped boxes specifically for 4K and was poor then, poor now.  Xfinity has no answer but all the standard bs of check cables, reboot, check hdmi, etc. etc.

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XfinityGabriel

Official Employee

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1.9K Messages

Hi, @user_11b8b3! Thank you for taking the time to knock on our virtual door over our forums page for help with the video service concerns in 4K. I am sorry to learn about this experience and that we have made you feel this way. I just upgraded to an X1 4K DVR and I just loved the clear picture I was getting for the Olympics so it is important to me to get this fixed for you. I truly want to help and will take full ownership of this picture quality issue. To get started, would you mind sending over a direct message with your first/last name so I can pull up the account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer-to-peer ("private") message.

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3 years ago

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user_3ec862

Visitor

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10 Messages

3 years ago

At least you’re able to receive the 4K Olympic programming. I keep getting an error message, indicating my TV must be HDR compatible. It is, along with my X1 box, my Yamaha receiver and all my cables. All are HDCP 2.2 compliant as well. I have been watching Xfinity 4K content for 2 years, now I can’t. Don’t know what’s changed, and after 2 calls to tech support, they can’t tell me either. 

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raffin

Contributor

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16 Messages

@user_3ec862​ I had this same issue and found a workaround that might work for you. If you can, go to your TV's apps and watch something with 4K HDR content. I used Amazon Prime, but I'm guessing youtube or Netflix or anything else that has 4K HDR content will work. Watch for a few seconds and then switch back to your X1 and try it again. Hopefully it will work for you too.

3 years ago

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user_3ec862

Visitor

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10 Messages

Thanks.  I will try.

3 years ago

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user_3ec862

Visitor

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10 Messages

I tried it. Got 4K programming on Prime, but still no luck on the Olympic coverage. 

One interesting note. I tried Netflix first, but all 4K programming showed up as HD. I went to Apple TV, and all showed as 4K. Wondering now if there is an issue with my X1 box?

3 years ago

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MichelleChitown

Visitor

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2 Messages

3 years ago

Have the same issue, interestingly image quality and colors are better on my smaller LED TV using the smaller Xi6 box but the color and contrast is washed out on my main XG1v4 DVR box with my flagship OLED TV!!! The picture is so bad I too have reverted back to regular HD. Comcast will you fix this, no point in having 4k if the picture SUCKS!

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raffin

Contributor

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16 Messages

Most if not all 4K UHD HDR TVs have separate settings for HD and UHD HDR. On my Sony I have to be viewing UHD HDR to make picture setting changes for that mode. Settings may also be different per input so changes on HDMI 1 may not affect changes on HDMI 2 which might explain why UHD HDR looks fine for some devices and not others. Too add to the confusion some TVs only have HDR capability for certain inputs or it is disabled by default and needs to be turned on. Not sure exactly how the settings are accessed on different brands, but it is probably worth a look.

3 years ago

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user_ceb563

Visitor

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4 Messages

3 years ago

I’ve tried to get 4K Olympics as well and have replaced my X1 box several times. I still can’t display 4K and had to change my settings to not auto change to 4K.  Cannot display channels 1388 or 1387. 

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user_ceb563

Visitor

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4 Messages

3 years ago

I’ve tried to get the Olympics in 4k as well and it just blinks.  I have had 2 techs and replace the box twice and still no 4k.  I can see 4k on HBOmax and Netflix.  

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