Visitor
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3 Messages
Poor 4K Olympics X1 Picture - dim picture quality, washed out images and dim text overlays
Its been noted several times on these threads that the 4K channel broadcasts for sporting events in particular seem to be processed incorrectly by the X1 box. I have a fairly new Samsung 4K TV with HDR, etc. Winter Olympics just started and make Comcast experience even more frustrating.
I typically keep the settings to allow box to switch to best possible signal. So if I went to NBC standard definition, it would automatically switch over to NBC HD. Great picture, great quality.
Except the WInter Olympics, like other sports events, automatically jump you to Xfinity's new fancy 4K broadcast. That would be great except for the fact that 4K is horrible through the X1 box. See other posts for smarter people than me explaining why - washed out images, zero contrast, guide text also looking washed out. Some have suggested you have to adjust your TV picture quality to compensate which seems like a bad solution. Others have said a X1 box tweak on those channels works, need to try that one.
Solution for me has been to turn off the automatic switch to the better quality feed (since the switch to 4k Olympics is a horrible picture) which is problematic for older family members who may not remember that just pressing 4 for New York WNBC doesn't get you the best picture. Seeing someone watch TV on a big screen in SD makes me crazy...
More importantly, its amazing that Comcast spends a fortune on Olympic coverage, shoots for a new 4k experience, and then on a high end TV provides a horrible customer experience.
XfinityEva
Official Employee
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1.3K Messages
3 years ago
Thank you for visiting our community forums and posting your solution. We appreciate your feedback and want to bring the best viewing experience. While we improve we have other members and specialists who have found something that works for them in the meantime. You can check out other options here.
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IlliniInDG
Frequent Visitor
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12 Messages
3 years ago
Their solutions don’t work, it’s extremely frustrating. And I haven’t recieved any response to any of my posts.
(edited)
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KVictor
New Poster
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3 Messages
3 years ago
Glad to hear it is not just me!!
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user_431964
Visitor
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2 Messages
3 years ago
Say “device settings” into your Xfinity remote. Goto “Video Settings” and change from 2160p60 to 2160p30. Fixed the dimming issue for me.
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user_672381
Visitor
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2 Messages
3 years ago
Mine is also washed out - I am set to best quality 16:9 2160p60 4k uhd but very washed out little contrast
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TEST_ING_123
Regular Visitor
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18 Messages
3 years ago
Same issue here at 16:9 2160p60 4k best available
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TEST_ING_123
Regular Visitor
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18 Messages
3 years ago
Dear ndstreet98,
You mentioned your Samsung TV, so you see a setting for General > External Device Manager > HDMI UDH Color > then turn on for the input you are using for Xfinity.
Let me know if this does anything...
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user_11b8b3
Visitor
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2 Messages
3 years ago
This has been an issue for 3 years. Super Bowl 2018 I swapped boxes specifically for 4K and was poor then, poor now. Xfinity has no answer but all the standard bs of check cables, reboot, check hdmi, etc. etc.
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user_3ec862
Visitor
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10 Messages
3 years ago
At least you’re able to receive the 4K Olympic programming. I keep getting an error message, indicating my TV must be HDR compatible. It is, along with my X1 box, my Yamaha receiver and all my cables. All are HDCP 2.2 compliant as well. I have been watching Xfinity 4K content for 2 years, now I can’t. Don’t know what’s changed, and after 2 calls to tech support, they can’t tell me either.
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MichelleChitown
Visitor
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2 Messages
3 years ago
Have the same issue, interestingly image quality and colors are better on my smaller LED TV using the smaller Xi6 box but the color and contrast is washed out on my main XG1v4 DVR box with my flagship OLED TV!!! The picture is so bad I too have reverted back to regular HD. Comcast will you fix this, no point in having 4k if the picture SUCKS!
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user_ceb563
Visitor
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4 Messages
3 years ago
I’ve tried to get 4K Olympics as well and have replaced my X1 box several times. I still can’t display 4K and had to change my settings to not auto change to 4K. Cannot display channels 1388 or 1387.
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user_ceb563
Visitor
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4 Messages
3 years ago
I’ve tried to get the Olympics in 4k as well and it just blinks. I have had 2 techs and replace the box twice and still no 4k. I can see 4k on HBOmax and Netflix.
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